Subaru Superstore

As smooth as can be expected Having already pretty much known what I wanted (an XV Crosstrek), and having had the salesman I dealt with when I looked 3 months ago move to Idaho... Having already pretty much known what I wanted (an XV Crosstrek), and having had the salesman I dealt with when I looked 3 months ago move to Idaho... Mike - an obvious Subaru driver/enthusiast as well as employee - took care of me well, shepherding me through the test drive, handing me off to various departments (service, finance, vehicle orientation) as needed, arranged to transfer me to the dealership from where I'll be turning in my previous lease, and got me out of there in time to make a prior commitment. Kim Neal from finance as well did a great job at expediting her part of it, not the usual "y'know, if you got the extended warranty bla bla bla" that usually comes with the visit to the finance office. Refreshing change. More

Great Experience With Micheal Wray I got my WRX at the Superstore. Micheal Wray helped me work through all the sales process. Micheal is very patient to explain all the details, and he I got my WRX at the Superstore. Micheal Wray helped me work through all the sales process. Micheal is very patient to explain all the details, and he is really knowledgeable with the WRX model. More

Great experience with knowledgeable salesman, Seton I knew what car I had come to buy but had some rather complex questions regarding the features of the compared to other versions of the same vehicle. I knew what car I had come to buy but had some rather complex questions regarding the features of the compared to other versions of the same vehicle. Seton was full of knowledge and enthusiasm and also resourceful in finding the answers he didn't have. He carefully researched and accurately explained the details of some of the more uncommon things that I learned from reading online, to ask. There is no way I could have had a better experience elsewhere and besides him being my salesman, everyone else at this dealership that I had a chance to work with was professional and interested in getting things done quickly and effectively. More

Great experience! I walked in and was greeted by Charlie Webb. He was friendly and very knowledgeable. He gave me an overview of "Why Subaru". It was very helpful in my I walked in and was greeted by Charlie Webb. He was friendly and very knowledgeable. He gave me an overview of "Why Subaru". It was very helpful in my decision making. More

Great experience Simon and Seton were straight shooters and answered all my questions. They were enjoyable to interact with and made the process of buying my first car Simon and Seton were straight shooters and answered all my questions. They were enjoyable to interact with and made the process of buying my first car too easy. More

very good Very good experience sales person ron lundberg was very thorough and polite, never overbearing.explained all options & aspects of the vehicle. Sales M Very good experience sales person ron lundberg was very thorough and polite, never overbearing.explained all options & aspects of the vehicle. Sales Mgr., Mark Harper was good to work with. Thank you. More

Good service, sales knowledge My recent experience started in sales, looking at Imprezas. Seton was highly knowledgeable about the car, and Subarus in general -- even my 1997 Suba My recent experience started in sales, looking at Imprezas. Seton was highly knowledgeable about the car, and Subarus in general -- even my 1997 Subaru wagon. No sales pressure at all; I'd give a good rating to the experience. In service, Mike Harris was able to give a quick diagnosis for an air bag warning problem on the wagon, and they were able to get the servicing done quickly and at a very reasonable price. More

No cheesy sales tactics, just good solid customer service! I have driven my previous Subaru Outback for 13 years, so when it came time to get a new car, as slow to commitment as I can be, I shopped carefully. I have driven my previous Subaru Outback for 13 years, so when it came time to get a new car, as slow to commitment as I can be, I shopped carefully. I checked all dealerships in the Greater Phoenix Metropolitan area, made few calls, got bombarded by sales calls by some (not Chandler!), and surfed all the car websites. I decided to buy from the Subaru Superstore in Chandler months before I made my move because I could tell from my interactions with them and from being on the lot that they were a dealership with which I could feel comfortable doing business. Carlos was my salesperson. He was knowledgable on the test drive. Not pushy. And he was very patient during the sales process as we sussed out my fantasy sales price from the actual price of a very in-demand Outback, tax, and license out the door. Most telling, his demeanor or treatment of me didn't change after I actually bought the car. When it came time to sign all the papers Seth was a superstar. Very personable. Very thorough with the paperwork and fine print, and all around another very nice, kind person to work with. In addition to the benefits of driving a sweet new ride, I feel like the 35 mile drive to Chandler will be worth my while over the years I own this car because they value my patronage. It's a pleasure to do business with a corporate dealer that is also a family owned business. More

Subaru Superstore of Chandler is a breath of fresh air! My family's visit to Subaru Superstore of Chandler was a breath of fresh air in comparison to our visits to other automotive dealerships in our area. My family's visit to Subaru Superstore of Chandler was a breath of fresh air in comparison to our visits to other automotive dealerships in our area. We had previously encountered pushy sales people that were more worried about their monthly sales totals than in the satisfaction of their customer. I would highly recommend seeing our salesman Carlos Otero at the Chandler Superstore. He was comfortable to work with and understood that purchasing a vehicle is a big decision for a family. Our 2015 Forester is terrific! We took it to San Diego and it worked to perfection. Parking was at a premium at Mission Beach and the parking spaces were very narrow. The Forester was the ideal size to squeeze into our designated spot. We loved the great gas mileage as well. Do yourself a favor and don't buy a new vehicle until you've visited the Subaru Superstore of Chandler. Kevin & Tammy in Chandler, AZ More

Worked with my unique financial situation. I came in knowing what I could spend and my sales person helped me out. Gave me a list of 10 used cars in my price range and talked through pros and c I came in knowing what I could spend and my sales person helped me out. Gave me a list of 10 used cars in my price range and talked through pros and cons of each. Gave me a great value in my trade that was over what I owed and I left very happy. More