Subaru Superstore

Great Customer Service Was in the market for a Subaru, met Charles Webb there and he was very friendly and although rare in a Salesman very honest as well. I know I can Was in the market for a Subaru, met Charles Webb there and he was very friendly and although rare in a Salesman very honest as well. I know I can be a customer that is hard to please as I will always try to get the best deal out of the situation. He was patient with me as I shopped at other Subaru dealerships at the end of the day he got me a decent price for a brand new Forester and made the whole situation go by without a flaw. Thank You Charlie & to all the great staff at this location you definitely deserve your 5 star rating More

Excellent sales experience Josh Decker was our rep and he did an excellent job showing us the ins-outs of leasing and also the different models. He made our experience a specia Josh Decker was our rep and he did an excellent job showing us the ins-outs of leasing and also the different models. He made our experience a special one and we would recommend him to anyone. We are already in love with our Outback. More

excellent seemless transaction Josh Decker was very efficient and had excellent product knowledge. His no nonsense approach made me very comfortable in my first new car purchase. I Josh Decker was very efficient and had excellent product knowledge. His no nonsense approach made me very comfortable in my first new car purchase. I have had bad experiences at other dealerships and for that reason have avoided purchasing a new vehicle as opposed to used from a private party. Josh Decker and the Subaru Superstore changed all that and i would now recomend them to friends and family. More

Pleasant Buying Experience This was unlike anything of the car dealerships of the old times. It was very pleasant dealing with Josh. He provided a thorough explanation of the ca This was unlike anything of the car dealerships of the old times. It was very pleasant dealing with Josh. He provided a thorough explanation of the car's features before I drove away. He even went out of his way and took photos of me with the new car. More

Quick friendly process Excellent sales process, very convenient, prompt, and friendly. Only took 30 minutes to finalize everything at the dealership. No problems whatsoever Excellent sales process, very convenient, prompt, and friendly. Only took 30 minutes to finalize everything at the dealership. No problems whatsoever and i appreciate that they value the customers time. More

Painless first car buying experience After two discouraging and extremely unpleasant experiences at two other dealerships in the valley, I thought I was going to have to settle for a much After two discouraging and extremely unpleasant experiences at two other dealerships in the valley, I thought I was going to have to settle for a much older craigslist car. I decided to give Chandler Subaru Superstore a chance and I am very glad I did. The Internet Sales Manager, Josh Decker, was extremely honest and clear throughout the whole car-buying process. I was able to get the Impreza hatchback I wanted in the color I wanted. I was also able to stay relatively within budget since this dealership does not add a whole bunch of extra (unnecessary) stuff to their cars and then tack it on the price tag. Mr. Decker did a nice run through of all the special features before driving it to my house so I would not have to make a separate trip back the next day. I am very satisfied with my first car-buying experience and will most likely be taking my business to them again in the future. More

Very friendly, informative, non-pressure We hate the high pressure sales, but first meeting with Dean was very comfortable. Enjoyed working with him from beginning to end. Would highly reco We hate the high pressure sales, but first meeting with Dean was very comfortable. Enjoyed working with him from beginning to end. Would highly recommend him to anyone looking to purchase a vehicle. More

2014 Outback 3.6R Limited My initial contact with the dealership was through vehicle search that sent my info to a few dealerships. I was immediately contacted by Joshua Decke My initial contact with the dealership was through vehicle search that sent my info to a few dealerships. I was immediately contacted by Joshua Decker advising me that he was willing to assist me through the buying process. I was then contacted by Richard Cvijanovich advising me that if I need any assistance to contact him, if someone hasn't reached out to me. I made arrangements with Joshua to meet. When I arrived, he immediately came out. We sat and talked a minute and he evaluated my needs; however, while the vehicle was not readily available on his lot, he was able to locate one at another dealership and would make arrangements to bring it over for me. Then, once everything was ready to go, I arrived to do the final paperwork. Since I arrived a few hours early, Josh was not readily available due to him being involved with other customers. But I was greeted by Rob Daily who immediately got Joey LeBranche to see if he could assist me. He too was very willing to assist, but since I was in the final stage of purchasing...he advised that he didn't need to assist if I was willing to wait for Josh, which I was fine with. While going through the process, I met Tony Stissi, who mentioned about financing through them and their bank. I, didn't think they could assist, but he reassured me they could...well, THEY DID IT, THEY MADE IT HAPPEN!!!! I finalized the "paperwork" through Pierre Evans who was so nice and thorough in explanations and willing to answer simple basic questions. Finally, it was time to take possession of the vehicle and Joshua took time to walk me through all of the features of the vehicle. I was truly made ready to go when I left the showroom. I have purchased 2 other vehicles in the past and have never had an experience like this...All I can say is WOW, I would highly recommend purchasing from THIS DEALERSHIP! The people ARE GREAT and it totally changed my mind on what the BUYING EXPERIENCE should be like. THANK YOU...and I love the car too :)! More

Great experience Josh, Is an excellent Subaru representative.we are completely satisfied with our Forester, the dealership and Josh. We will be back soon. First time Josh, Is an excellent Subaru representative.we are completely satisfied with our Forester, the dealership and Josh. We will be back soon. First time Subaru owner More

Purchase of a new 2015 Forester 2.5i Premium I had researched small SUVs and had pretty much concluded that a Forester 2.5i Premium was what I wanted. The Subaru Superstore in Chandler had by fa I had researched small SUVs and had pretty much concluded that a Forester 2.5i Premium was what I wanted. The Subaru Superstore in Chandler had by far the largest inventory of any Subaru dealership in the area, so we were pretty sure we could find the Forester we wanted. The salesman, Joey LaBranche, was friendly, efficient, and pleasant to talk to. The sales moved along as quickly as these things ever do, about 4 hours overall. We got the vehicle we wanted. The amount given for our trade-in vehicle was much less than we hoped for, but that wasn't our sales agent's fault, and I expect that's almost always the customer's experience. Going through finance was a breeze; the friendly finance manager didn't try to push any extras, though we did select the pre-paid oil changes. If we're as happy with this vehicle as I expect we will be, we won't hesitate to come back to this dealership for our next purchase. More