Subaru Superstore

Personnel were very attentive to what I wanted. The dealership was willing to negotiate on price with the owner getting involved. The fact that the dealership is not a national dealership was also a fa dealership was willing to negotiate on price with the owner getting involved. The fact that the dealership is not a national dealership was also a factor. More

I bought my 2013 Subaru BRZ last May from Josh Decker. It was a no-hassle, streamlined process and I couldn't be happier with the way it was all handled! The paperwork was done ahead of time and all I h It was a no-hassle, streamlined process and I couldn't be happier with the way it was all handled! The paperwork was done ahead of time and all I had to do was walk in, sign the papers and take my "baby" home! Also thanks to Mike Harris, my service advisor for all his great help and to Jerry Zack who assisted me last week when I brought my car in for the first oil change. Everyone I have encountered has been awesome! Thanks:) Shelley Rumann More

Best buying experience of a new vehicle ever. Fair, fast, no games, straightforward, professional! Thanks! Larry was extremely knowledgable, beyond our expectations and we will buy another vehicle from him. no games, straightforward, professional! Thanks! Larry was extremely knowledgable, beyond our expectations and we will buy another vehicle from him. Brandon metcalfe in the finance office was also exceptional. He is a keeper for sure. Give him a raise! Was pleased with price and quality of your product. Keep up the good work. More

We already had another car on order through Subaru Superstore and decided we might trade-in our Mercedes on an Outback. We needed to try the "fit" of the Outback, check out the inventory of new cars, Superstore and decided we might trade-in our Mercedes on an Outback. We needed to try the "fit" of the Outback, check out the inventory of new cars, and see if the numbers made sense. It was an outstanding experience and everyone at the dealership we dealt with (Sales Manager, Sales Associate, Business Manager, and Owner - whom we had met during the order of our first car) was friendly, helpful, fair, and knowledgeable. My wife and I could not recommend this dealer (and Dan Collinsworth as a Salesperson) more highly (obvious, I guess, as we've bought 2 new cars from him in just a few months). More

I cannot rate this dealer high enough. They were awesome. Below is my "thank you" letter to the person who helped me most, Scott Jenkins. I had talked to three dealers throughout a weekend and eac awesome. Below is my "thank you" letter to the person who helped me most, Scott Jenkins. I had talked to three dealers throughout a weekend and each tried to give me a better deal than the others. The only dealer of the three who never gave me a bad feeling about a single thing was Subaru Superstore, specifically Scott Jenkins. He was also the one who had the best deal at the end and even beat the rate and deal I had been offered through USAA's car buying site (which itself is an awesome way to purchase a vehicle). I made it clear to Scott that I did not trust car salesmen and felt anxious about the whole experience. He did not ever push me and was very respectful in all emails back to me even though I wasn't being the nicest customer. He was able to assure me I could trust him throughout the entire process. I still had a tiny bit of apprehension as I was on a shuttle bus for the three hour drive to the dealer to sign papers and pick up my Outback. I was so happy to have absolutely no surprises when I got to the dealer. Everything was as we had agreed upon, just as he had promised. I felt certain that I would not be purchasing the extended warranty/maintenance. When I talked to the finance/insurance person, Brandon Metcalfe, I ended up changing my mind. He did not pressure me in any way at all, just showed me my options and gave a good explanation of what the extra warranty covered. After signing all papers with Brandon, Scott showed me many details about my car, and hooked the Bluetooth from my phone up to the car and made sure I was comfortable enough to drive it off the lot and the 3 hours back home. I don't know if most dealers give you a full tank of gas but this one does and I was very happy about that also. I left the dealership confident that I had made the right choice. Below is my thank you letter to Scott... Scott, I want to thank you again for making my experience not just good but great enough for me to brag about you to everyone I see. Both you and Brandon were awesome, I can't thank you enough. You did a great job at making me feel comfortable the entire time and were never even remotely pushy. I appreciate so much how you handled everything. I wanted to give you and Brandon a hug yesterday when it was all done. Since I didn't, you two can give each other a hug for me :) I have never been so sure of exactly what I wanted when purchasing something as I was in knowing I wanted an Outback with Eyesight and rear-a/c. I've been thinking about what car I wanted for 2 years since I totaled my Toyota Sienna van. I know I have an excellent car now and thanks to you I had an excellent car buying experience. I never imagined buying a car could be a good experience, because as I told you, I have never trusted car salesmen. I LOVE the Eyesight system. Of the three things it does, I thought the lane departure warning would be the least used and I wouldn't really notice it or get a whole lot of benefit out of it. Driving back to Yuma, I intentionally started driving into another lane a couple times just to see how it worked. It turned out I didn't need to "test" it because there several more times that the warning went off while I was driving the rest of the way, making me realize I need to pay more attention driving. (and I have to say that I wasn't even on my phone). I know I need to be a safer driver but I know that Eyesight will make me safer and it is already making me more aware of what I'm doing that is unsafe. It makes me want to pay more attention and try for a whole day of no "lane departure" warnings. Please feel free to use my email on any review sights. If you send me links to any websites with review, I'll be more than happy to tell about my great experience. I don't think I have ever written a review before because I have never felt so strongly about wanting to. It does make your job easier that you sell such a high quality product :) Thank you again More

It was by far the best car buying experience I have had. The negotiations were fair and quick. I got a fair price for my trade and everyone I dealt with was friendly and professional. When I walked in I d The negotiations were fair and quick. I got a fair price for my trade and everyone I dealt with was friendly and professional. When I walked in I did not have an appointment and the dealership was very busy. Nonetheless I was treated well and all of my questions were answered. I love my Subaru Outback and the dealership where I bought it was just as impressive. It unfortunately was not the first subaru dealership I visited. I went to Camelback Subaru at the suggestion of Costco. My experience there was just the opposite. The salesman Kyle Cooper was arrogant, rude and was the typical "slimy salesman". His colleague Matt flat out lied on the phone as to the availability of the car I wanted. I will definitely visit Subaru Superstore but stay as far away as you can from Camelback. More

Morgan has worked with me towards purchasing a new car for over 6 months and he has been patient and helpful every step up the way. Every question I have had and every whim that has crossed me to drive a for over 6 months and he has been patient and helpful every step up the way. Every question I have had and every whim that has crossed me to drive a BRZ before I purchased, he would handle professionally and quickly accommodate. During signing, Brent explained each piece of paperwork, its purpose and how it affected the car buying procedure. Overall I am very happy with the staff and service provided by Subaru Superstore. More

Friendly, great prices, helpful and personal. From the initial internet encounter to the first time I stepped in everyone was there to help. Would recommend to others. initial internet encounter to the first time I stepped in everyone was there to help. Would recommend to others. More

This is my 1st Subaru purchase. I usually buy Toyota. The process went very well. Larry was great to work with and was very helpful thru out the sales process. process went very well. Larry was great to work with and was very helpful thru out the sales process. More

Jerry absolutely went to bat for our family with a pre-mature oil leak problem. He, and Mike Harris, advocated with Subaru to support our repair. This repair would have completely soured me on Subar pre-mature oil leak problem. He, and Mike Harris, advocated with Subaru to support our repair. This repair would have completely soured me on Subaru, since this was my first Subaru, but ended up securing me as a long-term customer. I was blown away by their willingness to go to bat, and win, for my family. Instead of a nightmare, they secured me as a loyal customer for life. Thank you so much Jerry and Mike for making my Subaru experience amazing, and positive, for many years to come. More