Subaru Superstore

Excellent First Car Buying Experience and Service Every employee I have interacted with has gone above and beyond to help me. Every step of the car buying experience and car service was explained befo Every employee I have interacted with has gone above and beyond to help me. Every step of the car buying experience and car service was explained before anything was decided on. I am proud to continue being apart of the Subaru Family. More

Darby is a very good dude. Very helpful and willing to work with you. He is knowable about that vehicles he is selling. Knows his stuff. work with you. He is knowable about that vehicles he is selling. Knows his stuff. More

Good experience We had a good experience with this dealership. We ordered our car and they told us it would take until mid or late December before our car came in. We had a good experience with this dealership. We ordered our car and they told us it would take until mid or late December before our car came in. It came in a little early which was good for us. More

The best car buying experience I have ever had. Twenty-five words minimum for this review will not be hard. From the moment I arrived at the dealership, I was getting great help. I didn't feel like Twenty-five words minimum for this review will not be hard. From the moment I arrived at the dealership, I was getting great help. I didn't feel like walking meat for the dealership vultures and was kindly helped to find the rep I had been working with via email, Griz. He was super informative, helpful, courteous and just a great guy to work with. After a day or two to figure out some other affairs, he was kind enough to drive me to the dealership to wrap up things on the 2020 WRX Premium I decided on. Along with him was Dustin, a Subaru fan and enthusiast that fits in perfectly at the superstore. He took me on my test drive and continued to educate me on the car and all things Subaru. His love of the brand really shines through. My interactions with him and Griz were great every single time, and that only continued when it was time to sign the paperwork with Joe. That is always the most intimidating part of buying a car- the guy who gets you to sign and throws all the other add-on costs at you in a high pressure room. Not this time, not Subaru Superstore, and not Joe. He broke down what everything was, did, how long it lasted, how it changed my payment, and what he thought based on his years of experience. It was a treat to feel so comfortable from start to finish. Truly the best experience I could have had. More

Horrible Service Dept My 2016 Impreza in dash display was unresponsive: * When i went to have it replaced, the service dept failed to order the part. * When the part wa My 2016 Impreza in dash display was unresponsive: * When i went to have it replaced, the service dept failed to order the part. * When the part was finally replaced, the heater/AC knob (which is connected to the display) no longer functioned. * When i went back again to have the above bullet corrected, the hood was NOT shut all the way which i discovered on the 60 doing 65MPH. Horrible horrible service. More

Got the perfect car These folks have knocked themselves out in getting me the perfect car. While low key, Ron Lundberg was always there to answer questions (even when th These folks have knocked themselves out in getting me the perfect car. While low key, Ron Lundberg was always there to answer questions (even when they weren't during his normal hours) . When he didn't know something he admitted it and then found it out for me. I am pretty particular and had to order a specific model and trim from the factory. Ron made it easy. After the sale the dealership has been very proactive with a new car orientation and I have a follow up next week with their " Product Delivery and Technology Specialist" to explain features and questions that have come up since I picked up the car. There is a lot of new technology in the 2020 Outback and the extra education is appreciated. After the sale, I did purchase an accessory part and the service department installed it for no additional charge. Sort of a new car discount. I also got a new car discount from the parts department for a new windshield sun screen. The only downside was the discussion with the finance guy who wanted to sell me extended warrantees. (I paid cash). I know its his job to make the car sound like its going to fall apart so I will spend a few thousand more on the extended warrantee but that was completely out of character with the rest of my experience. What can I say, I like the car and I like the dealership. If I was planning to buy another Subaru I'd definitely go back. More

Extremely thankful for all of the help Thomas provided. He was amazing and easy to work with and very accommodating. Extremely happy with his help. He was amazing and easy to work with and very accommodating. Extremely happy with his help. More

My experience at the Superstore in Chandler was thoroughly enjoyable. Darby, Quinonez, Aaslid - all were absolutely exceptional in their assistance, knowledge, service - and I’m very happy I acquir thoroughly enjoyable. Darby, Quinonez, Aaslid - all were absolutely exceptional in their assistance, knowledge, service - and I’m very happy I acquired my Impreza at this dealership. More

Steve Bollman was great! Made the process super easy and he’s a very personable guy. No complaints from us it was an all around great experience he’s a very personable guy. No complaints from us it was an all around great experience More