Subaru Superstore of Surprise

Excellent experience We keep our cars for a long time, so when we began our search for a new Subaru, we were hoping to avoid the stress of a high pressure sales pitch, "I' We keep our cars for a long time, so when we began our search for a new Subaru, we were hoping to avoid the stress of a high pressure sales pitch, "I'll have to ask my manager" approach. We did not have to worry about that at the Subaru Superstore in Surprise. Very polite, helpful, well-informed, professional service is what we experienced. Because we were there at 5:00 PM, they offered us a sandwich, cookie, and beverage. They understood that decisions are difficult on an empty stomach! We are thrilled with our 2018 Outback! And thanks for the delicious chicken and walnut sandwich from Panera! More

Awesome! After a horrible experience at Moore Subaru in Peoria we headed to Subaru Superstore in Surprise. Turns out it's actually quicker and easier to get to After a horrible experience at Moore Subaru in Peoria we headed to Subaru Superstore in Surprise. Turns out it's actually quicker and easier to get to than using Bell Rd in Peoria. We were blown away by the facility which was very modern and a really awesome showroom. Spacious and light, it was a pleasant place to be as soon as we walked in. From the receptionist to Mike King, our sales person, to Adrian our financial assistant to Tina the delivery specialist we were treated with respect, transparency, courtesy and expert knowledge. i cannot say enough about Mike who made the whole deal work for the lease payment I had told him upfront I wanted, and who was able to do all the numbers and options on his computer in his office. There were not multiple trips to talk to the sales manager and long waits, nor deals scribbled on handwritten papers. Mike is very personable and friendly without the usual overdone salesman chit chat found at other dealerships. Charles McFarlan met with us personally and was similarly respectful and friendly. I thought I could figure out the tech stuff on my new Crosstrek myself but after meeting with Tina I was surprised how much I learned. She helped me set up the apps and offered to help me in the future if I switched my phone or similar. The facilities are very high tech especially signing the documents on a large table top screen connected to the computer. Overall we were very impressed with the facility (beautiful) and most of all with everyone we dealt with. We will recommend to our friends. Thank you! Wendy and Jim More

Fantastic experience from start to finish We went to the Subaru Superstore of Surprise twice to look at cars. Our sales associate, Adrian, was very helpful and courteous at all times. He answe We went to the Subaru Superstore of Surprise twice to look at cars. Our sales associate, Adrian, was very helpful and courteous at all times. He answered all of our questions, and never made us feel pressured. We visited other dealerships, but chose to purchase our Crosstrek here due in large part to the outstanding service we received and the convenient location, right off of the 303. We had a trailer hitch installed a few days after getting our Subaru. The service department personnel were also extremely helpful, and the hitch was installed within one day. With technology advancements since my last car purchase in 2006, it was such a relief to have Tina explain and show me all of the features on my new Crosstrek! She, too, answered all of my questions so I am able to utilize the great features with no problems. More

Great experience! Mike was absolutely wonderful! He addressed all my concerns and made my experience quick and easy. Would definitely recommend this dealership to anyon Mike was absolutely wonderful! He addressed all my concerns and made my experience quick and easy. Would definitely recommend this dealership to anyone in need of a vehicle, thanks again! More

Outstanding My husband and i attending the training class given by Tina VanDyke and were so pleased. She takes time to properly explain everything. She is very My husband and i attending the training class given by Tina VanDyke and were so pleased. She takes time to properly explain everything. She is very patient with the older folks who do not understand new technology. She is awesome. More

#1 A rated first time buying a new car , they made it very pleasant , Shelby & Tina are the best at what they do .Tina showed me about al the technology in the c first time buying a new car , they made it very pleasant , Shelby & Tina are the best at what they do .Tina showed me about al the technology in the car 3 different times she me feel very comfortable about my cars buttons. More

Amazing This dealership was awesome they stayed open an hour after they were closed just to make sure I was able to leave with my new car. They went above and This dealership was awesome they stayed open an hour after they were closed just to make sure I was able to leave with my new car. They went above and beyond to make sure I got the best deal possible. They made the whole process super easy since this was the first new car that I have ever bought More

Orientation We bought our 2018 Subaru Outback in Aug., and was invited to an orientation, so we could learn more about our car, and ask Tina questions we had conc We bought our 2018 Subaru Outback in Aug., and was invited to an orientation, so we could learn more about our car, and ask Tina questions we had concerning navigation, and etc. She answered all of them, plus showed us how to work certain buttons on the car, and gave us other helpful hints. We would recommend this dealership for the best service one can get. More

Best Experience with a Dealership Ever! I had my old Subaru Forester serviced here since they opened, and I bought my 2018 Subaru Forester here this week. The service department has been a g I had my old Subaru Forester serviced here since they opened, and I bought my 2018 Subaru Forester here this week. The service department has been a great experience, the best I've had at any dealer. Buying my new Forester was easy and the folks at the dealership make you feel like family instead of a mark. I've owned 19 cars and eight motorcycles and this has been the best dealership experience yet. More