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213 Reviews of Subaru Superstore - Service Center
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April 04, 2023
I had an issue with the radio and navigation system. I had an extended warranty that the dealership accepted without a problem. The installation of a new radio solved the problem. The installation was d I had an extended warranty that the dealership accepted without a problem. The installation of a new radio solved the problem. The installation was done in around one hour so my down time was minimal. Adam will be my "guy" from now on. More
by az.haus90
Employees Worked With
Helpful March 14, 2023
Adam did an excellent job helping us with repairing our transmission. He was able to work with corporate Subaru regarding our issue. Excellent communication skills and a pleasure to work with. transmission. He was able to work with corporate Subaru regarding our issue. Excellent communication skills and a pleasure to work with. More
by gkdemarr
Employees Worked With
March 04, 2023
The service department is very good. Not perfect but very good. You will not find better with any of the other area dealer service departments. I consider them the best in the Phoenix a Not perfect but very good. You will not find better with any of the other area dealer service departments. I consider them the best in the Phoenix area. I only service my Subaru at a dealer service department as I only want trained Subaru techs and OEM Subaru parts. I have used them for service many times over the last 14 months. I am new to the area but not new to Subaru having owner 5 Outbacks and 1 Legacy. I am personally in another area of the repair business and I want my vehicle fixed correctly exactly the way I do repairs and service my own clients. These guys try very hard and do run a 1st class operation. They are willing to get things right if there are issues and they are willing to help work with Subaru for unusual issues when a vehicle is out of warranty. Their prices are not cheap for service and you might pay a little more for parts but, for people that stand behind their service and genuinely listen when there are service issues ( and there have been some), doing business with them is worth it for me. I am willing to pay for trained service techs and their expertise. Subaru as a manufacturer is not perfect and there are issues with their cars same as any other make. I consider a great service department as a most valuable part of vehicle ownership. They are not the only dealer I have gone to in the area but they are the only dealer service department that I will use. More
by wpr
Employees Worked With
Other Employees :
Grant - Service Manager
September 06, 2022
I have had great service in the Service Department for my Subaru Outback. After five years I am still treated with respect. Today Darien Humbert was very helpful. I drive 190 miles each way to return to this Subaru Outback. After five years I am still treated with respect. Today Darien Humbert was very helpful. I drive 190 miles each way to return to this Dealership. More
by Daniel
February 05, 2022
Whew, good thing I stopped by on a Saturday. My Son's 2019 WRX, seemed like it had been starting alittle weak over the last month or so. I stopped by with no appointment thought maybe they would have ti 2019 WRX, seemed like it had been starting alittle weak over the last month or so. I stopped by with no appointment thought maybe they would have time to just check it. They got me in right away, check the battery, (It was bad), in like 15min, the car is just out of warranty 3mo. which really sucked. Anyone in Az knows if you get 3 years out of a battery your lucky. I of course said, by all means replace it. 15min later, it was done. Big Yay! I did have a 10.00 Birthday Certificate; they took off the labor to try to reduce the cost for me, and I was out of there in no time. Its always a pleasure to do business with these guys. My son has had 3 WRXs, 2013, 2016 and currently a 2019 all purchased from them. I'd likely have a new one since resale values are "Amazing" on Subaru, but of course there no cars on the lot at all. All 3 have been serviced by the Superstore with ZERO issues, not one problem in fact the service has always been outstanding. More
by mike.komar
January 19, 2022
Worst dealership I have dealt with. Had 9 check engine lights on my 2nd WRX and dragging feet to fix. Gave me xxxxty lowball offer on trying to trade in and go to STI after such a poor experience. Went fr lights on my 2nd WRX and dragging feet to fix. Gave me xxxxty lowball offer on trying to trade in and go to STI after such a poor experience. Went from subi fan boy to not a Subaru in a hurry with poor service like that. Even Subaru Corporate stated they accidentally forgot about me after 2 months. I had moved on by that point. More
by rabidsquirel
Employees Worked With
Not sure it was a few years ago.
December 20, 2021
I brought my car to this location to have a routine check up as I was going on a road trip and wanted to make sure everything was in order. Angela gave me a clean bill of health and a signed copy that everyt up as I was going on a road trip and wanted to make sure everything was in order. Angela gave me a clean bill of health and a signed copy that everything was in good shape to drive. After they touched it everything broke down. I went a month ahead of time and spent four visits trying to have them fix my AC that wasn't broke. They used used parts inside my vehicle. And finally decided after my 90 day contract to go to a different Subaru. My AC didn't work after four visits and the funny thing is it wasn't broken when I arrived there the first time! One visit at another Subaru fixed all the odd ball issues that came from this store. Angela made it seem like it was my problem and I witnessed her talking bad about the customer before me. The whole store seemed to be out to lunch and they made a mistake during my first visit and decided they didn't want to fix it. I would stay away from this Subaru and go to one that wont knock a bunch of things out of place and then not care. More
by amandacline412
Employees Worked With
Other Employees :
Angela Mattix, AJ Lembke, Todd Rebhan
August 11, 2021
Worst dealership I have dealt with. Had 9 check engine lights on my WRX and dragging feet to fix. Gave me xxxxty offer on trying to trade in and go to STI after such a poor experience. Went from subi fan lights on my WRX and dragging feet to fix. Gave me xxxxty offer on trying to trade in and go to STI after such a poor experience. Went from subi fan boy to not Subaru in a hurry with poor service like that. More
by rabidsquirel
Employees Worked With
I don't see employees I worked with there
April 26, 2021
Angela was so helpful and knowledgeable and courteous. I can't thank her enough. She's a valuable employee for your company. Thank you so much for your help. can't thank her enough. She's a valuable employee for your company. Thank you so much for your help. More
by Joeshryock1
Employees Worked With
Angela Mattix
December 07, 2020
I currently own 3 Subaru’s, 2 I bought from Subaru superstore I have purchased 3 in total fro this store and have owned 7 Subaru’s total not to mention all of the business I’ve sent to the store from superstore I have purchased 3 in total fro this store and have owned 7 Subaru’s total not to mention all of the business I’ve sent to the store from neighbors to family members. So the issue I have is my Dad gave his 2016 outback to my daughter and today the battery died and the car would not start even if jumped. So I pulled the battery 30 month free replacement 80 month prorated which had a 7/18 date on it. I thought no problem I’ll just run it down there and get a new one or prorated. Simple lol no it is not simple! The service department said they need the car ( which won’t start) and since this one wasn’t purchased at your store they would have to contact the dealership in Pennsylvania. It’s a Subaru battery! Why jump through hoops never had an issue like this before buying batteries. Anyway this can go on forever but for the price of a battery or even a prorated price you may have lost this customer and I won’t be singing your praise to all my family and friends. I hope you teach your employees the price of the trickle down effect and of how important it is to stand out amongst all the other options consumers have. They saw my frustration and should have made an effort but instead I wasted my time and patience. I wound up going to Autozone which is 2 minutes from my house instead of the 20min drive to the dealership and purchased a new battery no issues. Dan DeSantis 1998 Outback 2004 Outback 2008 WRX 2015 Legacy 2016 Outback 2019 Crosstrek 2020 Forester sport More
by fz1az
Employees Worked With
Service/parts not one persons fault just overall
