Subaru of Columbia

The worst experience I’ve ever had with a service dept. they didn’t do a complete inspection, did minimal. I paid for what they did. They didn’t do oil change or tire rotation as I asked. Said when I came they didn’t do a complete inspection, did minimal. I paid for what they did. They didn’t do oil change or tire rotation as I asked. Said when I came back to get brakes on they would do it then. I declined as they already lost my trust. They had a bill made up, assuming I would have my oil changed with the added $150. I had already talked to another Subaru service and they were shocked. The will do a full inspection including checking CVT for free when the change my oil and rotate tire. They are concerned for my safety not just greedy. No I will never go back!!!River should be fired and the management needs to go through Subaru training!!! More

Prompt service, ready as promised, accommodating (forgot wallet), no pressure, very prompt taxi service, competitive fees. Thanks! wallet), no pressure, very prompt taxi service, competitive fees. Thanks! More

Keith made the experience of trading in our 2020 Outback for a 2025 model so very easy. He helped make sure the accessories we wanted were installed before we ever arrived. He helped make sure much of the p for a 2025 model so very easy. He helped make sure the accessories we wanted were installed before we ever arrived. He helped make sure much of the pre-work was done so that we were at the dealership for less than 2 hours. He is so friendly and personable, and this is the second time he has helped us purchase a car. JR in the financial office is also awesome and helped make everything go so smoothly. Thanks guys for everything, you all are amazing! More

Everything worked smoothly. We dropped the car off a bit early. We were notified when it was ready. No problems. We dropped the car off a bit early. We were notified when it was ready. No problems. More

The work was well done and it is was done on time. No issues with the service. No issues with the service. More

Does the requested work very efficiently and promptly without a hassle. They called to let me know it was ready. without a hassle. They called to let me know it was ready. More

University Subaru service is excellent in every way, and the staff is courteous and thorough at meeting the customer’s expectations and needs. I highly recommend this dealership! the staff is courteous and thorough at meeting the customer’s expectations and needs. I highly recommend this dealership! More

overall good, but apparently not accredited by Subaru for the Hybrid. I have to let them know in advance if I want the transmission fluid replaced because they have to order it. Also when I search for Subaru the Hybrid. I have to let them know in advance if I want the transmission fluid replaced because they have to order it. Also when I search for Subaru Hybrid dealers they do not show up??? More

Quick service , everything complete in less than an hour. I did find out starting in January they will no longer honor the $50 oil change guarantee that was given to me when I bought my car. I feel since we I did find out starting in January they will no longer honor the $50 oil change guarantee that was given to me when I bought my car. I feel since we were promised this we should continue to be able to receive this discount! More

I was a bit concerned when I heard the dealership had been sold, but I am glad it is being run the same way it was before. Shanna was (and always has been) friendly and helpful. Ethan helped fit me in been sold, but I am glad it is being run the same way it was before. Shanna was (and always has been) friendly and helpful. Ethan helped fit me in earlier than the appointment that was available on the app, because I wasn't as good about scheduling an appointment as I should have been. Keith Miller sold me the car and is fantastic -- I try to say hello any time I come in. Ryan Samp was my go-to for my old car when he worked at another shop, so I know he is awesome too, even though I haven't needed to interact with him since getting my new car. I say positive things about this dealership whenever I hear of people looking for cars, because it's been such a positive experience every time I go in. Please keep taking great care of your employees, because they take great care of me. More