Subaru of Columbia

Sale experience was great when we bought our new Subaru in 2019. Went in for an oil change today because we are going on a trip this week and Saturday is the only day I could make it in. They do not allow in 2019. Went in for an oil change today because we are going on a trip this week and Saturday is the only day I could make it in. They do not allow appointments for oil changes so I was prepared to wait. When I got there I was told they couldn’t change my oil because too many people were ahead of me and they had no time. It infuriates me that you can’t make an appointment and can’t get an oil change on the one day that you can make it by there. I really think I need to reconsider what manufacture I buy my next new vehicle from. One that it’s service department is more conducive to our family’s very busy lifestyle. More

Amazing experience! The most friendly, most honest, and most helpful staff you will find in any car dealership in the whole country. I was moving in from out of state, and they walked me through registerin most helpful staff you will find in any car dealership in the whole country. I was moving in from out of state, and they walked me through registering my new car with the DMV, and even gave me a free rental to use until my car had shipped to the dealer. Didn't try to add on any bonus either. THEY ARE THE BEST!!!!!! More

Courteous, friendly, straightforward, honest, & easy to understand people. Great sales, service and financial departments. Facilities are clean, paced for social distancing. I will be back! understand people. Great sales, service and financial departments. Facilities are clean, paced for social distancing. I will be back! More

car buying never been more pleasant that the experience I had at University Subaru . They have earned all my future business. Outstanding salesman and and his explanation for the features was very helpful. had at University Subaru . They have earned all my future business. Outstanding salesman and and his explanation for the features was very helpful. More

I LOVE this dealership. The people make all the difference. They serve customers to have lifelong repeat customers. From Sales to Service the character and integrity are evident. I could go to a cl difference. They serve customers to have lifelong repeat customers. From Sales to Service the character and integrity are evident. I could go to a closer dealer but am committed to going to University Subaru in Columbia, MO. Repeat customer x4. (I’m not related to anyone and drive 3.5 hrs one way to get there.) Marylee in Willow Springs. More

Expeditious effort to take care of my acquisition an d service needs. Secured factory repair and got my new car into my hands in less than 24 hours for a road trip the next day. service needs. Secured factory repair and got my new car into my hands in less than 24 hours for a road trip the next day. More

By far the best experience I’ve ever had with a dealership - from the purchase through the continued service/maintenance. I highly recommend University Subaru. dealership - from the purchase through the continued service/maintenance. I highly recommend University Subaru. More

The transaction through text and email was pretty convenient, and the staff was pretty laid back. He patiently worked on all my requests and got back with me for answers to my questions. I appreciate convenient, and the staff was pretty laid back. He patiently worked on all my requests and got back with me for answers to my questions. I appreciated the fact that in the overwhelming manuals, he marked the priorities.. More

Competent, considerate service I bought my Forester here in 2013 and have returned numerous times for oil changes and other routine maintenance. The employees, sales and service, h I bought my Forester here in 2013 and have returned numerous times for oil changes and other routine maintenance. The employees, sales and service, have always treated me respectfully and never pressured me to opt for additional maintenance tasks, even if queried. After 93,000 miles, my car is still doing great. More

Neglectful and abusive service center I have had several poor experiences in the service department ranging from the standard dealership mark-up efforts to sell parts that you don't need t I have had several poor experiences in the service department ranging from the standard dealership mark-up efforts to sell parts that you don't need to not addressing the issues brought in for. I have got into arguments with hard headed lube techs on Facebook. After paying $15k two years ago to get an engine shipped across the Atlantic, I brought my car in one last time in complete desperation due to having some sensors going out and throwing the car in limp mode. I get a call saying my car is ready to be picked up. The only problem is there is a ticking noise suspected of being a spun bearing that arose somehow during this service. Abuse? Neglect? Any combination of all of the above. I'm down a colossal investment and back at square one. If you care about your vehicle, DO NOT bring it to be serviced here More