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Subaru of Gwinnett
Duluth, GA
5,242 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales.
From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,242 reviews
Verified Customer
January 06, 2022
The staff was attentive, polite, and efficient. They handled the service on my car with no issues, and returned it to me cleaner than I gave it to them. Kyle got me setup, and Issa delivered the goods. handled the service on my car with no issues, and returned it to me cleaner than I gave it to them. Kyle got me setup, and Issa delivered the goods. More
by SRONEY0
Employees Worked With
Issa , Kyle Formella
January 06, 2022
Team was awesome! The service representative was very friendly and the waiting area is great. friendly and the waiting area is great. More
by JONATHAN.SPOERKE
Employees Worked With
January 05, 2022
I like the dealership and recommend it. The only issue seems to be service, there is a gap between what you sign up for online and what gets done. Mostly, it's flawless but it's an area where a little pro seems to be service, there is a gap between what you sign up for online and what gets done. Mostly, it's flawless but it's an area where a little process would delight customers instead of being frustrated. All that said, between the pandemic and the holidays, a Starlink update didn't happen that should have. But the dealership came through like pros, the gave me a new Outback to drive until they got it right and even delived my car to me. Great Save! More
by JCD3
Employees Worked With
Kyle Formella
January 05, 2022
Friendly, professional, knowledgeable. Worked with me to obtain a refund on parts; because of some computer issue issues, service dept. was not able to perform the service required without additional $$. obtain a refund on parts; because of some computer issue issues, service dept. was not able to perform the service required without additional $$. More
by GENEPAULSSON
Employees Worked With
Rich McCoy
January 04, 2022
I always appreciate the fine work done at Subaru if Gwinnett. I was able to watch the techs from the waiting room and they do a very thorough job. Gwinnett. I was able to watch the techs from the waiting room and they do a very thorough job. More
by L76
Employees Worked With
Issa Kone
January 04, 2022
The attention and attitude of the representative was awesome! I even tried the loaner feature and it was great! The service was done before a long trip so I was able to add some miles to the odometer ve awesome! I even tried the loaner feature and it was great! The service was done before a long trip so I was able to add some miles to the odometer very quickly, that is why I identified some issues at this time. So, after the report I got I was notified (just in the emailed report) that my tires were close to the end of their life. I have been rotating them as part of the regular maintenance visits with this dealership but a couple of months back I wanted to balance my wheels (this is not part of the complementary service offered here) so while doing it, I identified a non-uniform wear pattern that showed that the wheels were not aligned correctly. The wear -as expected- was present on all the wheels due to their periodic rotation so in this service I shared with the representative that even after all the visits where the alignment report was "good" I wanted to double check it. The alignment process was done as per the report and I was told that, indeed, the wheels needed some adjustment. Around 4000 miles after the service I checked my wheels and the front-right one has almost no thread in its inner side so the alignment process impacted negatively my front wheels. So as a summary, after the report showing my tires were almost "done", periodic alignment checks that never identified an issue and the alignment performed in the last service, I am bringing forward an almost 1000-dollars bill around 8000 miles before to buy new tires and find a new place to check the alignment. Also, after a quick inspection during my trip to refill the windshield washer fluid, I noticed that one of the A/C service caps was missing, so before buying a new one and after checking some forums on the internet, I checked with a flashlight and found it inside a gap close to the A/C compressor so I assume that the A/C was checked and the cap got lost during the service and was never replaced. More
by Alexis
Employees Worked With
Shaun Feltner
January 04, 2022
I was told that service was available on Wed, 12/29, but my appointment was "scheduled for 12/28, as I said that I might have to drop the car off earlier. I dropped off 12/29 ~10 AM for a recall repair and my appointment was "scheduled for 12/28, as I said that I might have to drop the car off earlier. I dropped off 12/29 ~10 AM for a recall repair and warranty service for CVT parking brake switch due to the key getting stuck in the ignition. The car was not serviced until Fri, 12/31, and we had to delay to pick it up. To his credit, our advisor, Issa, expedited the repair and had it ready earlier than previously estimated that day. However, the major disappointment was that the warranty service for CVT parking brake switch due to the key getting stuck in the ignition was not completed because the tech was not able to replicate the problem. Since this was a known issue that I had just experienced several times the week before bringing in for repair, I was livid that the repair was not made. I understand the dealership's limitations, but am not at all happy with Subaru, who had just sent me a warranty extension notice about a problem I had just encountered. I would not have even scheduled this service had it not been for this known problem. What a waste of my time! More
by WIERS0
Employees Worked With
Issa Kone, Jill Thurston, William Garcia
