Matthew Buckles

I couldn't have asked for better customer service! The entire team was attentive, and beyond helpful, kind and courteous. I went in for a service appointment consultation and traded a car I owned for The entire team was attentive, and beyond helpful, kind and courteous. I went in for a service appointment consultation and traded a car I owned for less than 4 weeks on the spot (a Subaru Forester bought from a different dealership). There was no pressure, just knowledgeable answers to my questions and a true consideration for what was in my best interest. I'm lucky to now call Jody, Jason and Adam 'My Team'! I met several people in addition so I'm sure I missed acknowledging a few individuals that helped me that day, checked on me and had a welcoming smile... thank you! Subaru of Gwinnett sets the bar high! More

by DINAH_S Verified Customer Verified Customer

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This is the 3rd car that I've purchased from this dealership. Matthew and Susan made the transaction quick and easy. Love my Outback! dealership. Matthew and Susan made the transaction quick and easy. Love my Outback! More

by KIMGASSNER08 Verified Customer Verified Customer

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Used Alfa Romeo. Great experience, did what they said and great communication after the sale Great experience, did what they said and great communication after the sale More

by guy80 Verified Customer Verified Customer

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I have been with Gwinnett Subaru for years, they are alway so good at what they do! alway so good at what they do! More

by LANANHHO2289 Verified Customer Verified Customer

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I was expecting more as a returning customer. Honestly, the discount I received at Subaru Gwinnett as a return customer I could have gotten it anywhere else. I didn’t feel valued or appreciated. Honestly, the discount I received at Subaru Gwinnett as a return customer I could have gotten it anywhere else. I didn’t feel valued or appreciated. More

by elizabeth.vazquez63 Verified Customer Verified Customer

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Great customer experience. Quickest in and out experience at a car dealer. Very professional sales and finance. Quickest in and out experience at a car dealer. Very professional sales and finance. More

by BETHVASILE Verified Customer Verified Customer

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Used car purchase, at Subaru of Gwinnett of a newer used vehicle. Sales was friendly, and funny although not willing to negotiate on the vehicle. Unfortunately the rest of the transaction was disappointin vehicle. Sales was friendly, and funny although not willing to negotiate on the vehicle. Unfortunately the rest of the transaction was disappointing. Jason hung up after I refused a warranty, or the call suddenly disconnected after I refused for the third time. A hard pull of credit was required even though I was not financing for OFAC/AML. I work in finance, under FCRA there was no permissible purpose for this check but it was demanded to move forward -there are other methods to check this database. My credit is perfect, the issue was knowingly being told it had to be done. A promised car detail (only after it’s sold) was terrible and the scratch fix agreed to was was very poor quality but unfortunately I saw this after payment. Whomever is doing that paint/detail work needs training. Turns out the car had heavy damage on the hood that was hard to spot due to the polishing swirls. Although it had a clean Carfax, 50mil of bondo can’t be repaired. This is a dealership I recommend to avoid, a poor car presentation, rude finance and car with hidden damage. Live and learn. More

by MARK@MOTESFAMILY.NET Verified Customer Verified Customer

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Everyone was friendly, helpful, and very upfront when answering questions for me. Very great experience. answering questions for me. Very great experience. More

by KIMMIB Verified Customer Verified Customer

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I did not know that a car buying experience could be so excellent. Every person and every step of the way were first quality. Matthew, my sales rep was great...responsive before and after the sale. Tim excellent. Every person and every step of the way were first quality. Matthew, my sales rep was great...responsive before and after the sale. Tim in finance was meant to be doing what he's doing. The overall atmosphere of the dealership from the excellent coffee to the cleanliness...not to mention that everyone that works there seems happy just added to my good experience. More

by JONNIVANN Verified Customer Verified Customer

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I recently purchased a 2026 Subaru Outback Wilderness from Subaru of Gwinnett, and it was another fantastic experience. I’ve worked with Matthew Buckles before, and once again he was outstanding. He m from Subaru of Gwinnett, and it was another fantastic experience. I’ve worked with Matthew Buckles before, and once again he was outstanding. He made the process easy, answered my questions, and helped me find the exact vehicle I was looking for. The entire purchase was straightforward with no pressure, no unnecessary back-and-forth, and no nonsense during the paperwork. Susan in Finance was friendly, efficient, and made the paperwork process quick and stress-free. I also really appreciate Julie Adams taking the time to schedule my Love Encore appointment so I can learn all the features of my new Outback Wilderness. It’s a great example of the customer service that continues after you drive off the lot. To top it all off, the dealership even delivered my new Outback to me, making the entire experience incredibly convenient. Subaru of Gwinnett continues to provide excellent customer service before, during, and after the sale. I highly recommend them to anyone looking for a hassle-free car buying experience! More

by SarahRees Verified Customer Verified Customer

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