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Subaru of Gwinnett
Duluth, GA
5,220 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales.
From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,220 reviews
June 30, 2021
My experience with Subaru of Gwinnett was great! Jim Cox was the perfect person to manage our purchase and is also a gentleman. The staff was friendly and the process was quick. was the perfect person to manage our purchase and is also a gentleman. The staff was friendly and the process was quick. More
by WAYNEKELLEY2.WK
Verified CustomerEmployees Worked With
Jim Cox
June 30, 2021
The service department always treats us well even though our Subaru is older. Issa Kone is great! I highly recommend them. The whole department is great. our Subaru is older. Issa Kone is great! I highly recommend them. The whole department is great. More
by LYN
Employees Worked With
Issa Kone
June 30, 2021
The car wash was nice and appreciated, however, as nice as Jeff was, the overall service was more leaning to the poor side. This has happened to us twice now, when scheduling the appointment every issue i as Jeff was, the overall service was more leaning to the poor side. This has happened to us twice now, when scheduling the appointment every issue is discussed, however, they don't tell us of the possibility of our car needing to stay over the weekend. Yes, a loaner car is given but my husband had to drive over a 3 hour once again. They need to think forward not in the moment as far as we see it. As far as the diagnostic test that was done, even though nothing was found, my husband said on his drive back the car was still doing the same thing. SO. Then the coupon issue of which Subaru sent to me (much appreciated too - thank you Subaru). I feel like I had to "negotiate" to get the coupon that Jeff had told me I was going to be able to use, in fact, at the time of drop off, he told me that I could use two. By the end of our conversation, I was just happy to get one coupon toward my service bill. Bottom line is, Jeff is very personable and knowlegable, but as far as the overall experience I and my husband say that it was a frustraiting experience all the way around this time and also the last service visit. Not a happy customer this time around. PLEASE, WHEN SCHEDULING AN APPOINTMENT AT LEAST COMMUNICATE WITH THE CUSTOMER THAT THERE MAY BE A POSSIBILITY OF NEEDING TO LEAVE YOUR VEHICLE, IT WOULD BE A MORE CUSTOMER FRIENDLY THING TO DO...or PERHAPS THEY NEED TO COMMUICATE THAT A DIFFERENT DAY OF THE WEEK TO SCHEDULE AN APPOINTMENT SUCH AS THIS WOULD BE MORE APPROPRIATE TO GET THE TESTING ACCOMPLISHED. More
by DARLAJACKSON
Employees Worked With
June 29, 2021
I was on a road trip from California and stopped by for my service. Staff was courteous and professional. The treated me like an original buyer. Thank you! my service. Staff was courteous and professional. The treated me like an original buyer. Thank you! More
by PRETTYFLORALS
Employees Worked With
June 29, 2021
In and out quickly - good information on progress and nice facility for waiting. Young man who waited on me is not listed Este??? Unsure of spelling - didn't have a name tag. nice facility for waiting. Young man who waited on me is not listed Este??? Unsure of spelling - didn't have a name tag. More
by ROBERT9811
Employees Worked With
June 29, 2021
Best customer service! My son brought his car in for the 30,000 mile service. I came to pick him up. Kyle did a wonderful job of explaining everything that was involved with the service. He also kept us u 30,000 mile service. I came to pick him up. Kyle did a wonderful job of explaining everything that was involved with the service. He also kept us updated during the day and called as soon as his car was ready. Very impressive and great service on the vehicle as well! More
by AMYTUPPER
Employees Worked With
Kyle Formella
June 29, 2021
I always have a great experience at Subaru if Gwinnett. Issa, my service advisor always does a fantastic job, is polite and courteous and keeps me informed. Issa, my service advisor always does a fantastic job, is polite and courteous and keeps me informed. More
by MASONNEW14
Employees Worked With
Jill Thurston
June 29, 2021
I asked if my warranty covered a compression and leak test and asked if I could get it done because my car didn’t feel right. I drive an STI and I told the service representative car has a loss of power test and asked if I could get it done because my car didn’t feel right. I drive an STI and I told the service representative car has a loss of power after 5000rpm. You cant feel the turbo actually pulling. He told me he couldn’t do a compression and leak test unless something was wrong. That I would have to pay for it. More
by juandiaz_1988
Employees Worked With
Richard
