Subaru of Gwinnett

Great Experience! They were quick, honest and thorough. I always dread buying a car and this is the best experience (by far) that I've ever had. They were quick, honest and thorough. I always dread buying a car and this is the best experience (by far) that I've ever had. More

ALWAYS great service! Subaru of Gwinnett always listens and goes the extra mile for complete satisfaction. I drive 30+ minutes past other Subaru dealers to go there for se Subaru of Gwinnett always listens and goes the extra mile for complete satisfaction. I drive 30+ minutes past other Subaru dealers to go there for service. Kyle, Allysa and the whole service dept under Jill Thurston is top rate.!! More

Quick and Easy I dealt with the service writer Alyssa, who walked me through getting new tires for my all wheel drive as one blew out, and I had to replace all four I dealt with the service writer Alyssa, who walked me through getting new tires for my all wheel drive as one blew out, and I had to replace all four because of the tread wear differential. She was very helpful, informative about the tire options, and I was able to get the tires changed without being inconvenienced as I was eligible for a loaner vehicle. I'm very happy with the tires I chose, and she explained the details of the rebate submission so that I was easily able to file for it. I've enjoyed working with her, and I enjoyed working with Adam Anderson who was my salesman two years ago. More

Satisfied Customer This is my first time purchasing a Subaru vehicle. I admit we were a little skeptical but I thought I would at least talk to someone since my son was This is my first time purchasing a Subaru vehicle. I admit we were a little skeptical but I thought I would at least talk to someone since my son was so convinced. From the moment I walked in the showroom I was pleased. There was no pressure to buy. The staff was friendly and helpful. Robert the salesman did a great job answering all my questions and addressing all my concerns. Lance in the finance depart pickup up from there and continued to impress me with how he handled processing the paperwork and promoting additional options on warranty. I really appreciated their no pressure yet thorough presentation of all my options. My family loves the new vehicle. We will definitely consider Subaru as one of our first choices in the future. More

Not up to par with past visits This was my fifth visit. All prior visits were handled in a quick but professional and courteous manner. Let me hasten to say that no one was rude. This was my fifth visit. All prior visits were handled in a quick but professional and courteous manner. Let me hasten to say that no one was rude. However personal service has slipped a little. When I arrived I was not met by anyone for about five minutes, then when service was completed and my car was returned to the exit pickup area I had to find someone to point out that my car was ready to go. These are "small" things, and maybe not so note worthy. The work was done in a timely manner and to my satisfaction. I feel confident that my Outback was in good hands. More

Great experience! The team at Subaru of Gwinnett is very knowledgeable and super great to work with! Great experience and excellent customer service. I highly recommend The team at Subaru of Gwinnett is very knowledgeable and super great to work with! Great experience and excellent customer service. I highly recommend using this dealership if shopping for a Subaru. More

Great people to deal with ! As I told Alyssa that I feel like I'm the most important person in the building while I'm waiting for my car too be serviced As I told Alyssa that I feel like I'm the most important person in the building while I'm waiting for my car too be serviced More

Fast, Professional & Courteous The folk at Subaru of Gwinnett are very good in what they do. They explain the work that will be done on your car and what to expect in the future. Th The folk at Subaru of Gwinnett are very good in what they do. They explain the work that will be done on your car and what to expect in the future. They provide loaner vehicles when they will take longer than 2 hours and you need to be somewhere, unlike other dealers. More

Nice and easy If it wasn't for Matthew I would have never bought here. He made everything nice and easy. Best sales consultant I have ever dealt with. Thanks again! If it wasn't for Matthew I would have never bought here. He made everything nice and easy. Best sales consultant I have ever dealt with. Thanks again! More

Not as attentive as they once were. My 2018 Outback was in the Service department for over 10 days due to a part on backorder. I left 3 messages for an update. No one called back until I My 2018 Outback was in the Service department for over 10 days due to a part on backorder. I left 3 messages for an update. No one called back until I posted on Facebook. Although the new part fixed the problem not everything was put back together correctly. Just not like Subaru of Gwinnett !! More