Subaru of Gwinnett

Bad mechanic I came to this dealer last Friday to do one tire change, 4 sensor replacement on the wheels, and a 4-wheel alignment. One of the advisors said my car I came to this dealer last Friday to do one tire change, 4 sensor replacement on the wheels, and a 4-wheel alignment. One of the advisors said my car got a airbag recall on my legacy, so he gave me a loaner, a 2018 Subaru Legacy. It was a fun car to drive during the 3 days of having it while my car was in service. Didn't expect when I get my car back it seem like it gotting worse. When I drove off the Subaru dealer, my car started to make this whining sound, but it went away and everything was fine after drove down the road. Okay maybe it was a cold start. After continue driving, getting ready to enter the highway going 55, I didn't feel safe, the whole car started to shake! I didn't know what happen to my car so I pull off to the nearest gas station to take a good look. Found out my hubcap was missing, two of my tires pressure valve caps were missing too. I stood at the gas station SMH. I turned back to the dealer and told them what happened to my car and they said they will get it checked out. They gave me back the same loaner, love the car but can't afford it right now. Yesterday I got a phone call saying that my car is ready and the noise that coming from my car is the power steering pump that need to be replaced. That's fine, I told them to replace it. (SO F@#$%ING expensive). 2 hour later went to pick up my car, car smell kind of funny smell like brake, which is not good. But I had enough, I hurry up getting my car and I told myself never go back again. This time I noticed my cell phone holder was missing, my custom Notepad to holder was damaged and damage on my Dash! What the F!@#$! I was in a hurry, and left the place. But when driving on the highway, the car was still shaking, so I took it to a brake shop. I told them the situation, they changed out the rotor and everything was fine. Simple stuff Subaru technician can't find the solution...They torture your car by putting up on the car lift and start the car on the lift, try to wear down your rotor and brake pad instead taking the rotor and have it machine shave down the rotor. You should be ashame of yourself for become a mechanic in this Subaru for this simple stuff you can't do. People be careful of your car being service here. More

Best Service Experience of My Life We've been having our cars serviced throughout all of our adult life at the various dealerships where we purchased or just near our home/office. None We've been having our cars serviced throughout all of our adult life at the various dealerships where we purchased or just near our home/office. None of these visits can compare to our recent service experience at Subaru of Gwinnett - and it is 2 hours from our home. Their process is totally streamlined with the customer in mind. We were met by someone who gets took basic information and escorted us to our choice of their 2 waiting rooms (one with a TV and one without). In a short time, our Service Advisor invited us to her office for a full review of the reason for the visit; what to expect, etc. When our visit turned out to be a lot longer than we had expected (ours is a recent purchase that was a fairly significant upgrade in the Outback, especially the entertainment system and needed a major software update) - we were immediately offered a loaner car which we used to do some last minute Christmas shopping. Our car was finished within the time estimated; we then checked out with the service advisor (another seamless process) and our car was promptly brought to us (including a wash/vacuum). More

A thorough and caring attitude Even when describing clinks, squeaks, vibrations, I've always experienced a caring and listening person in Jill Thurston. Even beyond the quirks of a Even when describing clinks, squeaks, vibrations, I've always experienced a caring and listening person in Jill Thurston. Even beyond the quirks of a car, she cares about YOU. More

They made car shopping & buying fun! I can't begin to tell you how much I appreciate the team at Subaru of Gwinnett during my first Subaru purchase. It was easy, fun, and stress-free. How I can't begin to tell you how much I appreciate the team at Subaru of Gwinnett during my first Subaru purchase. It was easy, fun, and stress-free. How many times can you say that's happened to you while car shopping? Thank you guys! I'm telling my friends! More

2018 Outback Touring This is our second Subaru purchased from Subaru of Gwinnett. We purchased the 2014 Forester back in 2014. Worked with 3 different dealerships and dec This is our second Subaru purchased from Subaru of Gwinnett. We purchased the 2014 Forester back in 2014. Worked with 3 different dealerships and decided to purchase from Gary. So when we decided to trade our forester in for an outback Gary was the first person we called. Gary set us up with Matthew and we were able to work out numbers acceptable with both parties! All in all a good experience... More

Pleasant experience Everyone smiles! Never a grumpy look first thing in the morning. Very courteous, open doors for you, show you snack bar, always yes mam, clean cloth Everyone smiles! Never a grumpy look first thing in the morning. Very courteous, open doors for you, show you snack bar, always yes mam, clean clothes, ready to help, good hygiene. If I have a question that cannot be answered on the spot the employee will find me and give me the answer before I leave. Very well oiled operation, good quality people who enjoy their work place. More

Great Experience!!! This is our first Subaru and we were not only very impressed with the Outback Itself but also with Elizabeth and the whole dealership. I hate going to This is our first Subaru and we were not only very impressed with the Outback Itself but also with Elizabeth and the whole dealership. I hate going to dealerships with the haggling and the sense that you are being manipulated. Not so with Subaru of Gwinnett- it was a very pleasant experience and Elizabeth was very knowledgeable. Neither Elizabeth nor Lance the finance manager were pushy and truly seemed to have our best interest in mind. Best experience ever!!! More

My experience. I was waited on promptly. My service advisor explained what services would be performed, and what charges would be covered by my service agreement and I was waited on promptly. My service advisor explained what services would be performed, and what charges would be covered by my service agreement and what ones would be my responsibility. More

Amazing dealership I've been a loyal patron of Subaru of Gwinnett since we bought our first Subaru in 2008. While my daughter is still driving the original Subaru and w I've been a loyal patron of Subaru of Gwinnett since we bought our first Subaru in 2008. While my daughter is still driving the original Subaru and will be for many more years, I found myself in need of a new Subaru after my 2012 Impreza was totaled in an accident. (Let me add, it was a champ until the bitter end, and I can certainly see why it was rate the safest car in 2012!). I sent in an on-line inquiry about the new Subaru inventory and Matthew responded immediately. He answered all of my questions, gave me the prices, and I made an appointment to see him. With his help I knew what I was looking for when I arrived at the dealership at my scheduled time, and Matthew was available showed me what they had in inventory - I knew what I wanted, but just needed to decide on the color and option package I wanted for my new 2018 Crosstrek. Within minutes I found the perfect Crosstrek and within an hour I was happily driving away. Matthew made the entire process pleasant and easy. I highly recommend Matthew and Subaru of Gwinnett - and the 2018 Crosstrek is awesomely amazing!! More

excellent Elizabeth Pukett was a joy to work with regarding buying my car. She was very professional in helping us trade in a car, find the one that I wanted an Elizabeth Pukett was a joy to work with regarding buying my car. She was very professional in helping us trade in a car, find the one that I wanted and she delivered it to me later that day. I will certainly recommend the car, dealership and Elizabeth to anyone thinking about purchasing a car. More