Adam Anderson

I couldn't have asked for better customer service! The entire team was attentive, and beyond helpful, kind and courteous. I went in for a service appointment consultation and traded a car I owned for The entire team was attentive, and beyond helpful, kind and courteous. I went in for a service appointment consultation and traded a car I owned for less than 4 weeks on the spot (a Subaru Forester bought from a different dealership). There was no pressure, just knowledgeable answers to my questions and a true consideration for what was in my best interest. I'm lucky to now call Jody, Jason and Adam 'My Team'! I met several people in addition so I'm sure I missed acknowledging a few individuals that helped me that day, checked on me and had a welcoming smile... thank you! Subaru of Gwinnett sets the bar high! More

by DINAH_S Verified Customer Verified Customer

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I purchased a 2020 Volvo S60 from Subaru of Gwinnett on August 28th, 2026. On September 2nd—less than five days after taking delivery—the power steering locked up and battery warnings appeared on the scree August 28th, 2026. On September 2nd—less than five days after taking delivery—the power steering locked up and battery warnings appeared on the screen. Another service center diagnosed nearly $5,000 in required repairs, including a shredded alternator pulley, a failed alternator, a damaged AC hose, an upper engine torque mount replacement, and dead primary and support batteries, and electrical malfunction. Even though the car was sold "As-Is," a major mechanical failure like this happening immediately after purchase points to a failure in Subaru of Gwinnett’s pre-sale inspection. Management has refused to assist with the repair costs or take accountability for selling a defective vehicle. Be very cautious about purchasing a used vehicle here, as their inspections clearly miss major, immediate mechanical problems. More

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Terrible experience. Less than 5 days after vehicle purchase my car, my car stalled out. After mechanic assessment, the my car requires over 5k in repairs (alternator, ac Less than 5 days after vehicle purchase my car, my car stalled out. After mechanic assessment, the my car requires over 5k in repairs (alternator, ac, 2 batteries, and upper engine torque). I spent nearly 20,000 on a vehicle that I was told was safe. When I returned to the dealership, staff told me I could pay out of my own pocket to have it towed to them, but there was no guarantee that they would fix all issues. Yes, I bought an "as is" vehicle but I think it is unethical to sell an unsafe car to someone and not disclose obvious failures. Shame on these guys! I will tell all my friends/family to avoid this place! More

by AMANDA M Verified Customer Verified Customer

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Everyone was friendly, helpful, and very upfront when answering questions for me. Very great experience. answering questions for me. Very great experience. More

by KIMMIB Verified Customer Verified Customer

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Great salesman no problem at all thank you for this survey it is really helpful survey it is really helpful More

by CNUCHE2 Verified Customer Verified Customer

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Susan and Frankie made the process of buying my new car super easy. I was worried it was going to take a long time and my mom and I would be there for hours. Nope, it felt like we were in and out. The expe super easy. I was worried it was going to take a long time and my mom and I would be there for hours. Nope, it felt like we were in and out. The experience was incredibly easy and I am really enjoying my new car. More

by REBECCA.CAPES0806 Verified Customer Verified Customer

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Absolutely amazing, from start to finish. First off, I've known Jody for maybe 5 years. I met him while being helped by another salesman. Jody simply asked if I was OK. This simple gest First off, I've known Jody for maybe 5 years. I met him while being helped by another salesman. Jody simply asked if I was OK. This simple gesture got talking later. Fast forward. June 1 2026. I showed up and spotted Jody immediately. I told him I was interested in either the Caddy or CRV. Knowing I'm a Sube kind of guy, he said, Forester or Crosstrek? I said "yes". Lol He showed up a few minutes later w a blue forester. I looked at him and said, Say what??? I think I started crying. He said "let's go". Upon arriving back at the dealer after the test drive, another person asked if I was OK, I'm just HIGHLY caffeinated.... And shocked. Within an hour I was in the finance office doing paperwork. Jody surprised me in more ways than several. I drove home in a '26 Daybreak blue Forester that has 7k miles on it. Thrilled to death!!! Thank you Jody and all who were involved. I did ask also that the front window tint be removed. The only odd thing done. I hate front windows having a tint. More

by aries4666 Verified Customer Verified Customer

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Excellent experience overall. Staff was well qualified and listened our wishes. I would definitely recommend the dealership and the products to my friends & relatives. Staff was well qualified and listened our wishes. I would definitely recommend the dealership and the products to my friends & relatives. More

by MSALEEM4174 Verified Customer Verified Customer

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Treated with respect and fairly. Minimum hassle and we got a great vehicle. Thank you. Minimum hassle and we got a great vehicle. Thank you. More

by CHARLOTTEGOOCH48 Verified Customer Verified Customer

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Buying a car from an out of town dealer can seem challenging. With Jody and Susan I was able to buy my dream car while in another country. Super simple, straightforward process and pricing. challenging. With Jody and Susan I was able to buy my dream car while in another country. Super simple, straightforward process and pricing. More

by WESLEY.MATTHEWS2311 Verified Customer Verified Customer

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