Subaru of Gwinnett

Accommodating I ask Jim to reduce the time I had to spend at the dealership. He did that. Jim had to dealer trade for the car I wanted. I needed the car on Friday n I ask Jim to reduce the time I had to spend at the dealership. He did that. Jim had to dealer trade for the car I wanted. I needed the car on Friday night for a trip I had scheduled for Saturday morning. He made it happen. I wanted a couple of accessories that were not in stock. Jim got them ordered called me when they came in, set up the service appointment and schedule me for a loaner vehicle for the time I requested. I'm impressed. It's hard to find customer service like that. More

My first Subaru I wasn't sure as what to expect, but from the time I walked in the door, Matt, Stephanie and everyone else made finding and buying my first Subaru eas I wasn't sure as what to expect, but from the time I walked in the door, Matt, Stephanie and everyone else made finding and buying my first Subaru easy and fun. Matt was able to find the exact color combo I wanted too, what luck! More

Exceptional Service! I was treated above and beyond total respect as soon as I entered the parking lot. They have raised the bar for service every time that I go there. I was treated above and beyond total respect as soon as I entered the parking lot. They have raised the bar for service every time that I go there. Thank you to a great staff! More

Service The service department is the best. From the time you drive in until you drive out you feel like you have been cared for and your vehicle service need The service department is the best. From the time you drive in until you drive out you feel like you have been cared for and your vehicle service needs met. Friendly, professional service staff and excellent waiting room. More

Great, service-oriented approach to the sales process Thanks to Nelson Gibson at Subaru of Gwinnett for helping in my purchase of a certified Subaru Legacy. Overall, I was very pleased with the service. N Thanks to Nelson Gibson at Subaru of Gwinnett for helping in my purchase of a certified Subaru Legacy. Overall, I was very pleased with the service. Nelson was extremely helpful and went above and beyond in helping me to evaluate the car and make sure it was a good fit for me. My only criticism—which applies to all dealerships—is that when it got down to figuring out price, I was really turned off by the drawn out process of the salesman going back to get management approval for a lower price. This process made it feel like the dealership and I were working against each other, after we had spent so much time working together on evaluating the vehicle. I know that all dealerships do this—I just wish this part was different. Part of the reason service is so great at Subaru of Gwinnett is that they're selling a phenomenal product. You can really tell that Subaru is proud of their vehicles and isn't just trying to push lots of inventory or gimmicky sales schemes on you. When you know you're getting a great vehicle, the rest of the process is pretty straightforward. More

Best Experience Buying a Car The salesman was very attentive and answered all my questions. He covered the details of the car so I felt comfortable when driving away. I was neve The salesman was very attentive and answered all my questions. He covered the details of the car so I felt comfortable when driving away. I was never pressured. My husband and I will definitely use this dealership again. More

Fear Not! Extraordinary Experience!!! I am a single female approaching my senior years. I recently relocated to beautiful North Carolina and I desperately needed a new car. And before I m I am a single female approaching my senior years. I recently relocated to beautiful North Carolina and I desperately needed a new car. And before I met Nelson I would've rather had a root canal with no anesthesia instead of stepping one foot in any dealership. I had done my homework and I was willing to expand my search out of state to get the car and deal I wanted. I made several phone calls before Nelson Gibson took my call one evening. With a couple of phone calls and emails I had finally purchased a car! Two days later he walked in my office with a big smile, a bouquet of flowers and the keys to my Subaru Outback! Needless to say he exceeded all my expectations, which were many. You will find that Nelson Gibson is an outstanding individual and professional. He operates with the up most integrity. No pressure or sell tactics are needed! Thank you for an Extraordinary Experience! T. McNeill More

Perfect experience My crosstrek was the perfect price and the perfect car. I've dreamt of having a Subaru for years, and Adam and Gwinnett Subaru made it possible. Also, My crosstrek was the perfect price and the perfect car. I've dreamt of having a Subaru for years, and Adam and Gwinnett Subaru made it possible. Also, the detail cleaning was superb! More

Getting our daughter a new car Hats off to Nelson Gibson for an outstanding job explaining the various Crosstrek models and with the paperwork during the sale. Nelson & I hit it off Hats off to Nelson Gibson for an outstanding job explaining the various Crosstrek models and with the paperwork during the sale. Nelson & I hit it off right off the bat on the day I stopped by to set up the deal for that Saturday. He made the whole experience comfortable, not rushing or trying to sell us something we didn't want. More

SOG - Where Excellence is More than an Advertising Slogan I have owned many vehicles purchased from a number of dealerships. No dealership has ever provided to my family the level of customer service that we I have owned many vehicles purchased from a number of dealerships. No dealership has ever provided to my family the level of customer service that we have received from Subaru of Gwinnett. Staff is professional and committed to making the purchase or service experiences the best they can possibly be. Subaru of Gwinnett rocks! More