Subaru of Gwinnett

New forester Great dealership salesman Lance Willhite was absolutely wonderful and a pleasure to work with. They help us find exactly what we were looking for and Great dealership salesman Lance Willhite was absolutely wonderful and a pleasure to work with. They help us find exactly what we were looking for and as quickly as possible. More

Best Car Buying Experience Ever! Everything was easy - price, ordering, delivery, finance. Lance was always professional in his timely responses to all my emails, and I really appreci Everything was easy - price, ordering, delivery, finance. Lance was always professional in his timely responses to all my emails, and I really appreciate his patience as we ultimately decided to order a car to the exact specifications I wanted instead of purchasing from the lot. Thanks Lance for making this the easiest car buying experience we've ever had and thanks Alyssa for getting us through the necessary paperwork quickly. More

Efficient and professional! I had accepted a price via email so it was a matter of crossing the T's and dotting the i's - Lance helped to make the process as fast as possible but I had accepted a price via email so it was a matter of crossing the T's and dotting the i's - Lance helped to make the process as fast as possible but not rushed. Would buy again...but planning on the Forester going 300K, AT LEAST!! More

Jim is amazing! I went into Subaru of Gwinnett and had the absolute pleasure to work with Jim Heet. My experience dealing with and speaking with Jim was incredible. I went into Subaru of Gwinnett and had the absolute pleasure to work with Jim Heet. My experience dealing with and speaking with Jim was incredible. He is incredibly knowledgeable about Subaru and has driven them himself since 1976. The amount of information he provided before and during my test drive of a 2016 Outback (which I ended up buying) was vast and unexpected that I received so much information. He was informative and stayed an additional 2 hours after closing to assist me with the sale of my car, as well as, taking the extra time to help me set up my phone and Pandora connectivity to the Bluetooth in my car. I am so thankful that I was approached by Jim because I feel I got more information and more comfort and ease speaking with him. This was my first dealership bought car and he was more than helpful with any questions and any of the stress I was feeling as I was getting ready to buy the car I've wanted for nearly 3 years! I would recommend Subaru of Gwinnett and, especially, Jim Heet for anyone who is interested in buying a Subaru. I will definitely be recommending him and Subaru of Gwinnett to everyone I come across! I would also like to mention that Alyssa from Finance was a pleasure to work with as well and she went above and beyond my expectations on getting all my paperwork signed and was very flexible! Great experience overall! More

Absolute disrespect, lies, and decite. My Subaru arrived at the dealership Aug 10, 2015. It is now Dec 17. My vehicle has not been repaired yet. It has been sitting in the same spot the ent My Subaru arrived at the dealership Aug 10, 2015. It is now Dec 17. My vehicle has not been repaired yet. It has been sitting in the same spot the entire time. I have been promised my vehicle would be done 5times, only to call for confirmation and told another 2+weeks. My service advisor Jil Thurston always takes at least a week to return calls if at all, and has admitted I am being screwed over. My vehicle is rotting and rusting sitting in their lot due to the extensive and unreasonable wait. More

Great experience! We were first time buyers of Suburu. Gwinnett Suburu in Duluth was a very nice experience in buying a new car. Lance Wilhite is a helpful and knowle We were first time buyers of Suburu. Gwinnett Suburu in Duluth was a very nice experience in buying a new car. Lance Wilhite is a helpful and knowledgable salesman. More

First Subaru We had a sudden loss of our car and it was totaled And been looking at Ford escapes And Subaru We had no idea We would really buy A Su We had a sudden loss of our car and it was totaled And been looking at Ford escapes And Subaru We had no idea We would really buy A Subaru And cannot believe We have a brand-new forrester Thanks to Lance Willhite He Was in no hurry and Dennis had lots of questions he explained everything Very thoroughly And I cannot express what an excellent salesperson he is and I cannot express what an excellent sales person he is with his knowledge of this car Thank you very much for helping us Dennis and paulette Israel More

3rd purchase from Subaru of Gwinnett, Thanks Lance Willhite! Very friendly and accommodating staff, buying experience is like no other dealer I've ever purchased from. No hassle, no double talk, no pushy sales Very friendly and accommodating staff, buying experience is like no other dealer I've ever purchased from. No hassle, no double talk, no pushy sales staff, and great service and parts departments. So far, We've bought two Outbacks (one used, one new), and a new WRX. We have been very pleased with the entire experience of each purchase. Lance Willhite is a great guy to deal with. It's great dealing with a sales person who you can trust, and Lance it that guy. Oil changes and services are a breeze. Just make an appointment, bring in the car, enjoy a cup of coffee, and relax in a comfortable room until it's done. They even bring it out washed up and shiny. We bought our son a used Outback for his first vehicle, and although it was "as is", the service department went out of their way to take care of a minor problem, which without a doubt, would have cost us a couple of hundred dollars to take care of if we would have dealt with another dealership. There's no wonder why everybody kept telling us to deal with Subaru of Gwinnett. I encourage everybody to stop by and check it out, and say "Hi" to Lance. More

No Pressure and Honest! My husband and I have bought many cars over the years and I always dreaded it. This was the 1st time I had to buy a car myself and this was absolutely My husband and I have bought many cars over the years and I always dreaded it. This was the 1st time I had to buy a car myself and this was absolutely an entirely different experience at Gwinnett Subaru with Lance Willhite and the Finance person (sorry forgot his name). It was my 1st Subaru and Lance was excellent, no pressure, honest and very knowledgeable. It was also the the shortest transaction time ever from the time I walked into the dealer to the point where I drove my new car off the lot. Because of Lance, the Finance department, and Gwinnett Subaru I will be looking at Subaru again when it's time for my next vehicle. Thank You! Laura More

Easy from Start to Finish I hold on to my cars for about a decade so when It was time to got to dealership, I became apprehensive. Lance made the process of buying my new Suba I hold on to my cars for about a decade so when It was time to got to dealership, I became apprehensive. Lance made the process of buying my new Subaru Crosstrek easy from start to finish. No pressure whatsoever. More