Subaru of Gwinnett - Service Center

Came in for 30k service. I advised that our computer screen cycled on and off frequently and Service advisor stated that it just needed to be updated. He went over the sche I advised that our computer screen cycled on and off frequently and Service advisor stated that it just needed to be updated. He went over the scheduled repairs. Service took a little more then 3 hours. When finished we went over repairs and I asked about the computer update, which he left to ask the tech and was told the website was down???? I think it was forgotten as it wasn’t listed on the service ticket. This is a big inconvenience as I live an hour and a half away from a dealership so I would need to make another 3 hour round trip plus service time to get something done that should have been done while there. Not happy about that. Otherwise the service waiting area is nice and stocked with drinks and snacks. Everyone was was friendly that we came in contact with. More

As always very helpful and friendly. Miles was very helpful getting me A loaner so I could make it to my Dentist appointment on time. And They also fixed my problems on my car. Th Miles was very helpful getting me A loaner so I could make it to my Dentist appointment on time. And They also fixed my problems on my car. Thank you! More

Everyone at the dealership was professional and helpful from the minute of arrival until the minute I left. The service center personal took the time to go over the list of recommended maintenance and veri from the minute of arrival until the minute I left. The service center personal took the time to go over the list of recommended maintenance and verified what was to be done, postponed or even changed at my request. More

We had a fuel gauge issue. We were told it would take a full diagnostic fee of $179. Okay. After the diagnostic we were told that we needed to replace a few burnt out lights an We were told it would take a full diagnostic fee of $179. Okay. After the diagnostic we were told that we needed to replace a few burnt out lights and that we were leaking oil...Huh? What about the fuel gauge issue? Oh. That will require another $179 diagnostic fee. Huh? Okay. We'll call you by 9:30AM At 5:30PM the next day i had to drive over to find out what was going on. They were nice and got me some answers. The answer was it is fine. Huh? Okay. We'll see. They apologized for not calling us. We believed they were sincere. More

Wonderful service… Jessica was super as always…she’s TOPS in service & Enjoyed talking with Tiffani… very professional & informative 👍 in service & Enjoyed talking with Tiffani… very professional & informative 👍 More

Very good service and they try their best to address all my concerns. I am more than pleased with my most recent visit. my concerns. I am more than pleased with my most recent visit. More

The service department is awesome! Such nice people and so helpful. We thought we had a battery issue but nothing was wrong. No charge and they even washed the car. Such nice people and so helpful. We thought we had a battery issue but nothing was wrong. No charge and they even washed the car. More

Folks were nice and very fast. Great job of setting expectations and then beating those expectations. Great job of setting expectations and then beating those expectations. More

They have a very knowledgeable and helpful staff. I've gone to them a few times and have always received excellent service. I've gone to them a few times and have always received excellent service. More

The service provided was exceptionally high standard. Employee go above and beyond to provide you all you need. If you spend sometime waiting, that would be compensated with full gas or car wash. Employee go above and beyond to provide you all you need. If you spend sometime waiting, that would be compensated with full gas or car wash. More