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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,121 Reviews

3,121 Reviews of Subaru of Gwinnett - Service Center

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May 03, 2022

Very friendly professional staff that got us in for a tire patch when my own dealership wouldn’t. We will be using this dealership from now on. More

by OSCAR5R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa Kone
May 05, 2022 -

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 03, 2022

Service was excellent as always. A pleasure to do business with this company once again. More

by WEAVERSOUND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Subaru of Gwinnett responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

May 02, 2022

Subaru of Gwinnett has been working with me and my Crosstrek for nearly 3 years now and I've never been dissatisfied with the service I've received. Every employee I've been in contact with has been k More

by ILYEM14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Kulcsar
May 04, 2022 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

May 02, 2022

Very long wait. I told them I had a screw in my tire and not to worry about it and I was going to go to discount tire. They told me no sir we will take care of it. 2 More

by BLAKEJOINER01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
May 04, 2022 -

Subaru of Gwinnett responded

Hi, we are so disappointed to learn of this situation you have described. We'd like the opportunity to turn your experience around. Please reach out to Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com at your earliest convenience to discuss how we can turn this experience into a positive one.

May 02, 2022

I always have a great experience when I take my car in. The service technicians always keep me informed. I've never had a bad experience here. More

by MLPRESSLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

May 01, 2022

Great service! The analysis and repairs were done in a timely manner and all was communicated daily! Great job! More

by TWEACHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miles Watson
May 03, 2022 -

Subaru of Gwinnett responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 29, 2022

The maintenance servicing of my Ascent was done well except for the smell of some petroleum product from someone putting their soiled shoes on the drivers side floor mat. More

by DALEGRANATA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Subaru of Gwinnett responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2022

I took my car for oil change and inspection. I am happy with the service I received. More

by FABEGAZ05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

April 28, 2022

Great communication The Service personnel are helpful and knowledgeable and Maintenance visits offer a comfortable area to wait for your vehicle More

by JBKEEGANW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Apr 29, 2022 -

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

April 27, 2022

This location is always phenotype work with regardless of what is wrong or the service that needs to be done. They have stellar communication and service. More

by MLAGATTA728
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miles
Apr 29, 2022 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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