Subaru of Gwinnett - Service Center

The staff was attentive, polite, and efficient. They handled the service on my car with no issues, and returned it to me cleaner than I gave it to them. Kyle got me setup, and Issa delivered the goods. handled the service on my car with no issues, and returned it to me cleaner than I gave it to them. Kyle got me setup, and Issa delivered the goods. More

Personal service that feels like being part of the family means a lot. Feeling confident about the work and care increases each time. means a lot. Feeling confident about the work and care increases each time. More

Team was awesome! The service representative was very friendly and the waiting area is great. friendly and the waiting area is great. More

Friendly, professional, knowledgeable. Worked with me to obtain a refund on parts; because of some computer issue issues, service dept. was not able to perform the service required without additional $$. obtain a refund on parts; because of some computer issue issues, service dept. was not able to perform the service required without additional $$. More

I like the dealership and recommend it. The only issue seems to be service, there is a gap between what you sign up for online and what gets done. Mostly, it's flawless but it's an area where a little pro seems to be service, there is a gap between what you sign up for online and what gets done. Mostly, it's flawless but it's an area where a little process would delight customers instead of being frustrated. All that said, between the pandemic and the holidays, a Starlink update didn't happen that should have. But the dealership came through like pros, the gave me a new Outback to drive until they got it right and even delived my car to me. Great Save! More

I was told that service was available on Wed, 12/29, but my appointment was "scheduled for 12/28, as I said that I might have to drop the car off earlier. I dropped off 12/29 ~10 AM for a recall repair and my appointment was "scheduled for 12/28, as I said that I might have to drop the car off earlier. I dropped off 12/29 ~10 AM for a recall repair and warranty service for CVT parking brake switch due to the key getting stuck in the ignition. The car was not serviced until Fri, 12/31, and we had to delay to pick it up. To his credit, our advisor, Issa, expedited the repair and had it ready earlier than previously estimated that day. However, the major disappointment was that the warranty service for CVT parking brake switch due to the key getting stuck in the ignition was not completed because the tech was not able to replicate the problem. Since this was a known issue that I had just experienced several times the week before bringing in for repair, I was livid that the repair was not made. I understand the dealership's limitations, but am not at all happy with Subaru, who had just sent me a warranty extension notice about a problem I had just encountered. I would not have even scheduled this service had it not been for this known problem. What a waste of my time! More

I always appreciate the fine work done at Subaru if Gwinnett. I was able to watch the techs from the waiting room and they do a very thorough job. Gwinnett. I was able to watch the techs from the waiting room and they do a very thorough job. More

While I am normally pleased with Subaru of Gwinett, that was not the case when I recently took my forester in for a Starlink update. I arranged the date and time more than a week in advance, explaining tha was not the case when I recently took my forester in for a Starlink update. I arranged the date and time more than a week in advance, explaining that I live an hour and 15 minutes to an hour and a half away and wanted to avoid Atlanta traffic, so I scheduled an 11;30 appointment. When I arrived that morning, having arranged through subaru of Gwinett to have a loaner, I was told that my car wouldn't be ready until "possibly" the next afternoon late. No reason for the delay was offered and I was so shocked, I didn't think to ask why. When I said there was no way I was going to make another trip to Atlanta the next day, the service person did offer to bring the car to me. While not optimum, I agreed because I could not drive back there due to other conflicts. The service person called the next day to tell me that they were having lots of problems installing the updates in various cars and I would not get my car back until the next day. (Wednesday) The person bringing the car did arrive at the time they specified and he was an exceptionally nice young man, even checked to make sure my phone was programmed and working and hadn't been affected by the update. The service person with whom I dealt was also nice, but I felt more consideration should have been given to someone who drove that far and then was told they might have to come back the next day. I mentioned that the whole aggravating issue could have been avoided if they had simply CALLED me to let me know they were not going to be able to honor my appointment and I could have rescheduled. I suspect they knew earlier that morning that they weren't going to meet the appointment time, but just didn't take the time to consider other possible ways to handle the problem. Based on the other interactions I have had with this dealership, I will continue to use them but will probably pester them with many more questions the day of an appointment prior to driving there. More

Shaun F. was very helpful and made sure all my concerns were addressed and fixed before I left. were addressed and fixed before I left. More