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Subaru of Gwinnett - Service Center

Duluth, GA

4.6
2,933 Reviews

2,933 Reviews of Subaru of Gwinnett - Service Center

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January 01, 2022

Shaun F. was very helpful and made sure all my concerns were addressed and fixed before I left. More

by BROOKEAHLERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Feltner
Jan 15, 2022 -

Subaru of Gwinnett responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 31, 2021

Jeff Bowman is an excellent service professional! He is very diligent and cares about the car and the customer experience. More

by CSUBBARAYAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2022 -

Subaru of Gwinnett responded

Hi, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. If you have any further questions, please give us a call. We're always happy to help!

December 31, 2021

Great service as usual. Unfortunately they forgot to reset engine oil etc so I had to look that up online in order to make multiple messages go away. More

by JWJ0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
Jan 15, 2022 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. Please reach out to Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

December 30, 2021

Jeff was very much knowledgeable, helpful, pleasant and professional in his interactions with us. I will be using him as my service agent in all Subaru needs. More

by PUSHPANANT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2021

Service expensive, did not answer my question about battery drain, I'm on my 3rd battery More

by WENDLE.TOM1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William Garcia
December 30, 2021

The staff was nice. They were prompt and responsive to all of my questions. I do think the price for the work was way to expensive. More

by THESHERMAN4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun, Herb Hoffman
December 30, 2021

Great service from everyone at Subaru from the minute I arrive at service check in till my car is ready for pickup. I really appreciate the loaner car that was provided too - thank you Subaru!! More

by EFRISSELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. McCoy & staff
December 29, 2021

Thank you for take care of my car! Kyle, you have provided me with great service. More

by KCHO201
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Formella, Kyle Formella
December 29, 2021

Very friendly and attentive from the moment I arrive in addition to the professional and quality service that my car received. More

by BRICENOHELI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2021

The maintenance took longer than I expected as they needed to allow the transmission to properly cool in order to do CVT fluid change. That would have been a good thing to communicate before the appoin More

by SNSAMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
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