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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,122 Reviews

3,122 Reviews of Subaru of Gwinnett - Service Center

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August 10, 2021

Took nearly 2 hours for oil change and I was second car to arrive at 8am appointment time. Also there is paint missing from bug splatter on my hood and they argued with me about it. I’ve only had the car 2 More

by AMARR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jill Thurston
August 10, 2021

They not just wash the car but vacuum it as well. Really appreciated especially being so busy with 2 kids. Thank you so much for the great service. More

by CEEPIBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Subaru of Gwinnett responded

Hi Ceepiby, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

August 10, 2021

I always feel the people of Subaru of Gwinnett really care about my Subaru Outback. I’m always welcomed by a service technician and all works is explained to me before it’s performed. More

by JSDAMBRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan (service technician)
Aug 16, 2021 -

Subaru of Gwinnett responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope to be of service to you again! Take care!

August 09, 2021

I appreciate the professional service and knowledgeable representatives. Richard was very good at explaining the work that was necessary. They take good care of my Subaru. More

by kathiwirth2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
Aug 16, 2021 -

Subaru of Gwinnett responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 09, 2021

Screw in tire. No problem according to Kyle! Need a loaner? No problem either. I made it to my meeting on time, returned the loaner by 2:30pm, tire fixed and car washed. Fantastic service. Thank you!! More

by PBLOOM255
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Aug 16, 2021 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 07, 2021

S-O-G is always a great place to have service done on our Subaru. The work is excellent, the prices fair and the service folks are super. S-O-G is the place to go if you want quality work for your Subaru! More

by paulbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
Aug 08, 2021 -

Subaru of Gwinnett responded

Hello Paul, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 06, 2021

It was good experience I was treated well the service was fast and I did not have any issues with anything. I left satisfied and happy. More

by JANDEROVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Jill Thurston, Kyle Formella, William Garcia
Aug 08, 2021 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! We want all our customers to feel this way when leaving our dealership!

August 06, 2021

Excellent service and quick response for my need. I got low tire pressure warning light and service department was able to fix it in one hour so that I can meet my medical appointment. More

by WANG1W1336
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Subaru of Gwinnett responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Subaru of Gwinnett!

August 06, 2021

Juan is an exceptional service manager - provided exceptional customer care and got my vehicle repair handled exceptionally well. Would highly recommend their service department for all Subaru repair More

by Todd Shugart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan
Aug 08, 2021 -

Subaru of Gwinnett responded

Hello Todd, thank you so much for your feedback! Juan will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 06, 2021

Muy profesionales y atienden todas tus inquietudes. Utilizan los mejores equipos para cubrir todas las áreas y puntos que tu vehículo necesita. El área de espera está bien equipada! More

by KEVINGNM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Garcia
Aug 17, 2021 -

Subaru of Gwinnett responded

Kevin, ¡muchas gracias por tus comentarios! Nuestro equipo estará encantado de escuchar sus amables palabras y su alta calificación de estrellas. Esperamos que continúe eligiéndonos para todas sus necesidades automotrices. ¡Cuídate!

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