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3,122 Reviews of Subaru of Gwinnett - Service Center
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Verified Customer
July 16, 2021
Subaru of Gwinnett provides the best customer experience I have ever had. Service advisor Issa Kone went above and beyond. He was very friendly and efficient. I have ever had. Service advisor Issa Kone went above and beyond. He was very friendly and efficient. More
by JHEALEY
Employees Worked With
July 15, 2021
The service and workmanship was great! I waited a very short time and was pleased with the overall visit! I have been very impressed with the service department since I purchased my car two years ago. short time and was pleased with the overall visit! I have been very impressed with the service department since I purchased my car two years ago. More
by GEORGE.TZOMPANAKIS
July 15, 2021
I wonder why a oil change was taking so long and couldn’t find my car on the lot after looking around for it. Come to find out that my car was taken off the lot so they could give it a quote of what I would find my car on the lot after looking around for it. Come to find out that my car was taken off the lot so they could give it a quote of what I would receive it I traded it in. If you had asked me I could have told you I Not Looking Into Buying Another Car. Don’t Waste My Time. More
by FLIPOVERMUSIC
Employees Worked With
Jill Thurston
July 15, 2021
Richard McCoy provided stellar customer service. Attentive, knowledgeable, and answered all my questions with a smile. Rare these days to have a representative fully listen and fully respond. Ver Attentive, knowledgeable, and answered all my questions with a smile. Rare these days to have a representative fully listen and fully respond. Very grateful, plus the service was completed before estimated time. More
by waynewriter
Employees Worked With
Richard McKoy
July 14, 2021
Good service, my only complaint is it wasn’t done very timely. Would have appreciated more updates throughout since it took so long. Overall good! timely. Would have appreciated more updates throughout since it took so long. Overall good! More
by Lauren S
Employees Worked With
July 13, 2021
Great service, always friendly and professional. Have been a Customer for more than 8 years and have always had the very best treatment. Service Manager is first class at her job. been a Customer for more than 8 years and have always had the very best treatment. Service Manager is first class at her job. More
by RBMINTHORNE
Employees Worked With
Jill Thurston
July 12, 2021
Service was great with exception of awful air freshener used in my car. Had I known that was to be used, I would have requested to NOT use it. Please make that known, up front next time. used in my car. Had I known that was to be used, I would have requested to NOT use it. Please make that known, up front next time. More
by CRAFSHOON
Employees Worked With
Other Employees :
Herb Hoffman, Jill Thurston, Kyle Formella, William Garcia
July 12, 2021
Came in with my TPMS light on. Car was ready 2 hours later and within 2 miles, the light came back on. Returned to dealership and waited 30 minutes. Car was ready again and I left. Within 3 miles, the T later and within 2 miles, the light came back on. Returned to dealership and waited 30 minutes. Car was ready again and I left. Within 3 miles, the TPMS light came back on. Returned to the dealership for a 3rd time and was told that I would need to leave the car overnight for further diagnostic. Since I was returning back home to NC the following day, I could not leave the car. Since the car had the same issue when I left, I requested a refund of the repair cost ($65.00), but was told that would not be possible. I paid for a repair that never happened. We will see what the dealership decides to do. I will add a comment once and if I hear from them. More
by LUISVVAZQUEZ
July 12, 2021
The tech was Professional and thorough. The service department was clean and well staffed. Normal wait time without delay. Was able to get a good sense of what the next maintenance steps will be department was clean and well staffed. Normal wait time without delay. Was able to get a good sense of what the next maintenance steps will be More
by RUF.ADAM
