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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,122 Reviews

3,122 Reviews of Subaru of Gwinnett - Service Center

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July 12, 2021

I scheduled my appointment with Juan in the service group, and he did an excellent job in taking care of my car. He offered a loaner car right away and let me know when the car would be ready. GREAT More

by JOANNEEMBREE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
Jul 15, 2021 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 10, 2021

Continued excellent service I have come to expect over the past 15 year and three Subarus! Two still running well, and one that sadly gave up its life to save mine in an accident. More

by JLove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Jul 12, 2021 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2021

Great Dealership and service department. My family and I have bought three Subaru Forresters from this dealership. Best sales and service.I will always own a Subaru Forester! More

by BABYBOOMERCONNECT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Jill Thurston, Kyle Formella, William Garcia
Jul 12, 2021 -

Subaru of Gwinnett responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 09, 2021

I was very well taken care of while getting new tires and an oil change. Plenty of snacks and beverage options. Glad to have the outside benches in the shade More

by WATKINS93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaa Kone
Jul 12, 2021 -

Subaru of Gwinnett responded

Hi, we are so pleased you enjoyed your visit to Subaru of Gwinnett! We hope you continue to choose us for all your automotive needs! Take care!

July 08, 2021

The staff overall is very good. The service can take a long time with little warning between "your vehicle is ready"and "we are closing in X minutes". They were proactive on this visit on identifying a r More

by CCB1021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about the services you received and thank you again for choosing Subaru of Gwinnett!

July 08, 2021

Expectations are for the service to be done expertly and efficiently no matter where you go but Src Mgr Issa Kone is why I come back. Issa is awesone 10 STARS ! More

by DGWN11
Recommend Dealer
Yes
Employees Worked With
Issa Kone
Jul 12, 2021 -

Subaru of Gwinnett responded

Hi, we are so pleased you enjoyed your visit to Subaru of Gwinnett! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

July 07, 2021

Came in for routine maintenance, Juan was awesome helping to navigate the visit, had everything done that was scheduled, plus an eyeball in general since I'll be traveling next month. Always happy with this More

by MNUGENT54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 12, 2021 -

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Subaru of Gwinnett as your first choice for service!

July 07, 2021

Jeff, My representative was very friendly and went out of his way to make my drop-off and pick-up seamless. He was even nice when I kept dialing the wrong number and calling him about 6 times incorrectly!! More

by ALTAMOSELEY
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Subaru of Gwinnett responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for choosing Subaru of Gwinnett as your first choice for service!

July 06, 2021

Service associate was very courteous and checked in multiple times with me to share the progress and timeline of my service. More

by CSTANESIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember.
Jul 12, 2021 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!

July 06, 2021

Efficient friendly service.Easy to get Efficient friendly service. Easy to get appointment. Loaner car available...car finished as promised. Service issue was explained well and documen More

by TERRYBANTA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
Jul 12, 2021 -

Subaru of Gwinnett responded

Hi, thank you for sharing your positive experience! We hope you continue to choose us for all your automotive needs! Take care!

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