Subaru of Gwinnett - Service Center

I arrived shortly before my 2:30 appointment yet had to wait over 20 minutes to even be checked in. My car was not ready until 4:30 with the person assigned to me apologizing for it taking 1.5 hours - it wait over 20 minutes to even be checked in. My car was not ready until 4:30 with the person assigned to me apologizing for it taking 1.5 hours - it was over 2 hours and I do not understand why I had to wait to almost 3:00 to even be checked in when multiple service people appeared available. If someone makes an appointment and is assigned a specific person then honor the time commitment or get someone else to help them. More

This is now my Subaru Dealership. I like the service and friendliness if the staff and the quality of the work. I like the service and friendliness if the staff and the quality of the work. More

Took over 2 hours. Too long for an oil change. Not a very pleasant experience Too long for an oil change. Not a very pleasant experience More

Hello, I noticed a couple of dings on my car after I got home. Not sure if those are related to the service performed on the car, but I don't recall them being there when I took my car there. How can I proc home. Not sure if those are related to the service performed on the car, but I don't recall them being there when I took my car there. How can I proceed? is there a way to look at the cameras? More

I had an excellent service experience at Subaru of Gwinnett. Tuan was very thorough and communicated frequent updates. Gwinnett. Tuan was very thorough and communicated frequent updates. More

Great people— always very thorough and fast. Friendly. Professional. And great space to wait and eat snacks. Friendly. Professional. And great space to wait and eat snacks. More

The service dept and especially Jeff are the best part of Subaru of Gwinnett. The sales dept - not so much. Subaru of Gwinnett. The sales dept - not so much. More

Waiting to get a feedback from technician is too long. I feel service advisor is discriminating I feel service advisor is discriminating More

We have been back to this dealership 3 times now to try to get electrical issues fixed. The dealership cannot get the issues fixed and as of this point we are out about $1,500.00 and we still don't know if to get electrical issues fixed. The dealership cannot get the issues fixed and as of this point we are out about $1,500.00 and we still don't know if it is fixed. Subaru of Gwinnett does not stand behind their workmanship and Subaru corporate does not stand behind their cars. We will not be back to Subaru of Gwinnett and this is the last Subaru we will ever purchase. We have had more problems with this car and with this dealership than any car we have ever owned or service department we have ever worked with. It has always been because the Outback we purchased is a bad product and not because of misuse or damage. Avoid Subaru as a whole and Subaru of Gwinnett if you have the option. More

Excellent service, a little high priced on the oil change. Need more discounts for Subaru owners change. Need more discounts for Subaru owners More