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3,122 Reviews of Subaru of Gwinnett - Service Center
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July 06, 2021
Richard in service is phenomenal, he’s why I will keep going back. He got the vehicle in serviced, kept me update, and gave me a great price. going back. He got the vehicle in serviced, kept me update, and gave me a great price. More
by KYLECASEY16
Verified CustomerEmployees Worked With
Richard in service
July 06, 2021
Very good service ,was my first time at this location , all employees are nice , definitely I'll come back in my next service thanks for the service all employees are nice , definitely I'll come back in my next service thanks for the service More
by GALIPA30
Employees Worked With
Kyle Formella
July 05, 2021
Got me an appointment in two days; was in the lobby with car in shop pretty quick, phone and in-person associates nice and professional, the repair took pretty long to get to but work done. car in shop pretty quick, phone and in-person associates nice and professional, the repair took pretty long to get to but work done. More
by IERAH1
Employees Worked With
Not sure
July 03, 2021
easy to get appointment - fast efficient service - friendly & courteous staff/employees - break areas and restrooms clean & well stocked friendly & courteous staff/employees - break areas and restrooms clean & well stocked More
by review4you
Employees Worked With
June 30, 2021
The service department always treats us well even though our Subaru is older. Issa Kone is great! I highly recommend them. The whole department is great. our Subaru is older. Issa Kone is great! I highly recommend them. The whole department is great. More
by LYN
Employees Worked With
Issa Kone
June 30, 2021
The car wash was nice and appreciated, however, as nice as Jeff was, the overall service was more leaning to the poor side. This has happened to us twice now, when scheduling the appointment every issue i as Jeff was, the overall service was more leaning to the poor side. This has happened to us twice now, when scheduling the appointment every issue is discussed, however, they don't tell us of the possibility of our car needing to stay over the weekend. Yes, a loaner car is given but my husband had to drive over a 3 hour once again. They need to think forward not in the moment as far as we see it. As far as the diagnostic test that was done, even though nothing was found, my husband said on his drive back the car was still doing the same thing. SO. Then the coupon issue of which Subaru sent to me (much appreciated too - thank you Subaru). I feel like I had to "negotiate" to get the coupon that Jeff had told me I was going to be able to use, in fact, at the time of drop off, he told me that I could use two. By the end of our conversation, I was just happy to get one coupon toward my service bill. Bottom line is, Jeff is very personable and knowlegable, but as far as the overall experience I and my husband say that it was a frustraiting experience all the way around this time and also the last service visit. Not a happy customer this time around. PLEASE, WHEN SCHEDULING AN APPOINTMENT AT LEAST COMMUNICATE WITH THE CUSTOMER THAT THERE MAY BE A POSSIBILITY OF NEEDING TO LEAVE YOUR VEHICLE, IT WOULD BE A MORE CUSTOMER FRIENDLY THING TO DO...or PERHAPS THEY NEED TO COMMUICATE THAT A DIFFERENT DAY OF THE WEEK TO SCHEDULE AN APPOINTMENT SUCH AS THIS WOULD BE MORE APPROPRIATE TO GET THE TESTING ACCOMPLISHED. More
by DARLAJACKSON
Employees Worked With
June 29, 2021
I asked if my warranty covered a compression and leak test and asked if I could get it done because my car didn’t feel right. I drive an STI and I told the service representative car has a loss of power test and asked if I could get it done because my car didn’t feel right. I drive an STI and I told the service representative car has a loss of power after 5000rpm. You cant feel the turbo actually pulling. He told me he couldn’t do a compression and leak test unless something was wrong. That I would have to pay for it. More
by juandiaz_1988
Employees Worked With
Richard
June 29, 2021
Best customer service! My son brought his car in for the 30,000 mile service. I came to pick him up. Kyle did a wonderful job of explaining everything that was involved with the service. He also kept us u 30,000 mile service. I came to pick him up. Kyle did a wonderful job of explaining everything that was involved with the service. He also kept us updated during the day and called as soon as his car was ready. Very impressive and great service on the vehicle as well! More
by AMYTUPPER
Employees Worked With
Kyle Formella
