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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,122 Reviews

3,122 Reviews of Subaru of Gwinnett - Service Center

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June 04, 2021

Shawn Felter greeted me professionally and explained all that would be done on my vehicle. Jill Thurston checked up on me while I was waiting to see if anything was needed. A great staff made for a great More

by georgia car buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Felter, Jill Thurston
Jun 04, 2021 -

Subaru of Gwinnett responded

Hi Georgia, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 02, 2021

Jeff always does a great job getting us checked in and making sure we get what we need. He’s always really friendly and shares his love for Subaru cars! More

by NTAGUCHI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Subaru of Gwinnett responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Gwinnett! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 02, 2021

Gwinnett Subaru is top notch !! Great customer service ! They really care about their customers and are honest ! I would recommend all my friends to buy a Subaru from Gwinnett Subaru and specifically Matth More

by MICHELLEDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Buckles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2021 -

Subaru of Gwinnett responded

Hi Michelledavis, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

June 01, 2021

Excellent service that went above and beyond my expectations. Great communication with the service tech throughout my visit. The car wash was not as thorough this time as on previous visits, but i More

by AOH8
Recommend Dealer
Yes
Employees Worked With
Juan
Jun 02, 2021 -

Subaru of Gwinnett responded

Hi, thanks for your praise and kind comments about our team. We hope to be of service to you again! Take care!

June 01, 2021

Charging $3 for a COVID 19 PPE fee is the most petty charged I have ever received. You lost a customer over this ridiculous tiny fee. Buy your own masks More

by Adam Krajewski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sara Angel
June 01, 2021

Survey system requires you to write 25 words. So I am just typing to be able to submit this review. Weather sure is nice today. More

by soobuwu_STI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Jill Thurston, Kyle Formella, William Garcia
Jun 02, 2021 -

Subaru of Gwinnett responded

Hi, we really appreciate your feedback! Our team is available should you require any extra help. Have an awesome day!

June 01, 2021

I absolutely love Subaru of Gwinnett. They are the best dealership for sales and service in the Atlanta area! Ask for Jeff in service, he’s wonderful. More

by BARBARA.MASSOUDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Subaru of Gwinnett responded

Hi, we are so pleased you enjoyed your visit to Subaru of Gwinnett! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 31, 2021

This dealership is great. The service managers are always friendly and efficient. I feel like my carb is well cared for here so I won’t go anywhere else for service. More

by COOPERLISA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun?
Jun 01, 2021 -

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about the services you received and thank you again for choosing Subaru of Gwinnett!

May 29, 2021

Service was amazing !Friendly and detailed service and Service was amazing ! Friendly and detailed service and customer's service. Maintenance plan covered all these and very satisfying I would love to More

by GRACEHONG46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Jill Thurston, Kyle Formella, William Garcia
May 31, 2021 -

Subaru of Gwinnett responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing Subaru of Gwinnett!

May 27, 2021

Shaun Feltner assisted me in getting my wind shield cameras replaced and recalibrated after another vendor damaged them during an insurance claim/repair. He was both friendly and knowledgeable of the More

by danaisaac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Feltner
May 28, 2021 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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