Subaru of Gwinnett - Service Center

Minor repairs to recently purchased pre-owned 2018 Forester. Service area was fast and employees were helpful, nice and courteous. In/out time was excellent. Sales person Matthew Buckles was genuine and knowled Service area was fast and employees were helpful, nice and courteous. In/out time was excellent. Sales person Matthew Buckles was genuine and knowledgeable - A+! More

Maintenance for my Forester Everything went very smoothly. You have Great customer service! Estimated wait was right on. Comfortable accommodations while waiting. I would rec Everything went very smoothly. You have Great customer service! Estimated wait was right on. Comfortable accommodations while waiting. I would recommend this dealership for sales and service. Not positive Kylewas the one who helped me....sorry. More

Nightmare April 2019 took vehicle in for 60,000 mile scheduled maintenance and replaced brakes and rotors. At that time was told imagine inspection was done. J April 2019 took vehicle in for 60,000 mile scheduled maintenance and replaced brakes and rotors. At that time was told imagine inspection was done. June 2019 vehicle broke down. After returning to the dealership the diagnosis vehicle had a slow oil leak and caused the malfunction of sensor. Total cost to repair $2300, again in the engine inspection was done. After picking the vehicle up broke down within 24 hours. The vehicle now sits again at Subaru of Gwinnett. More

Repair of cooling system on 2006 Subaru Forester I was very impressed by the professionalism of this dealership. They quoted me a fair price initially, and when they had to adjust it due to the wear I was very impressed by the professionalism of this dealership. They quoted me a fair price initially, and when they had to adjust it due to the wear & tear on the car they were very fair again. They offered me a loaner car for the time my car was in the shop which was very helpful. I would definitely go back to this dealership! More

Honored Appointment To me, the best part about this visit was that Subaru of Gwinnett honored my appointment (for which I had a confirmation email), even though it wasn’t To me, the best part about this visit was that Subaru of Gwinnett honored my appointment (for which I had a confirmation email), even though it wasn’t showing up in their calendar. They still got me in quickly and took care of my service right away. Good communication throughout the time I was there and even enabled the on-board service reminders (which my sales person overlooked when I took delivery of the vehicle). Will definitely use again. More

Good Service Taylor was very attentive and informative about my tire issue. They check all tires and fluid levels, also. I called and was had an appt with minutes Taylor was very attentive and informative about my tire issue. They check all tires and fluid levels, also. I called and was had an appt with minutes. I was in and out within an hour. Always have good service! More

Second horrible experience in a row. After my last bad experience with your service department, I vowed to use a private garage. But I gave you one more shot and you blew it again. After my last bad experience with your service department, I vowed to use a private garage. But I gave you one more shot and you blew it again. I had an 8:30 appointment to pick up my car. I arrived at 8:20 and was told to sit in the waiting room. Note that ALL I NEEDED TO DO WAS PICK UP A CAR that you finished servicing the day before. At 9:00, having not seen nor heard from anyone, I started walking around the office and asking to be helped. Someone finally pointed me in the direction of someone who finished processing the order and took me outside to get my car. Here's where the fun begins. The car was running and the run timer on the dash said 28 minutes. The AC was on full blast and all the windows were down. That's right, you left my car running for nearly half an hour with the AC running and no one came and got me. Pathetic. More

Brought car in for maintenance and detailing. 1. The friendliness and personalized service by the staff. 2. The detailing was the best I 've had. 3. My loaner had a dead battery and they came to 1. The friendliness and personalized service by the staff. 2. The detailing was the best I 've had. 3. My loaner had a dead battery and they came to my house with another car, jumped the loaner and I made my afternoon appointment downtown. 4. Essa, Alyssa, Shaun, Kyle and their manager Jill have always been helpful, courteous and professional. More

Not perfect the first time, but they made it right! We have always had great service from Subaru. This time, they made a minor mistake, which I felt the results of as soon as I drove the next day. When We have always had great service from Subaru. This time, they made a minor mistake, which I felt the results of as soon as I drove the next day. When I called the service center, I was taken to voicemail. So I phoned again, and consultants made sure that I got a real person to talk to. The service technician was more than apologetic and empathetic. When he relayed the details to the service manager, the manager offered to send a technician TO MY HOUSE to fix the problem rather than have me drive all the way back. Oh, and I need to mention... when my husband was waiting for the car on the day it was serviced, it began to look like the wait was going to go into the lunch hour, so they loaned him a car so he could go to lunch. More

Recall for Gas Gauge The process went well because of Taylor. She was very informed and informing of the process. She made sure I was okay while waiting. And she checked The process went well because of Taylor. She was very informed and informing of the process. She made sure I was okay while waiting. And she checked on me routinely to ensure I was okay while waiting. It is because of her this process went so smoothly. Taylor is a great employee.. I don't know why you don't have her name listed below.. I don't know Taylor's last name, but in case I get the name wrong at the bottom, she was an african american young lady with glasses. She was nice, Smart and very accommodating. More