Subaru of Gwinnett - Service Center

First service Jeff did a good job of answering all of my questions about my first service and gave me the option of using Motul Synthetic oil. Jeff did a good job of answering all of my questions about my first service and gave me the option of using Motul Synthetic oil. More

Great service and nice comfortable lounge with snacks. Friendly staff. Good place to work or just relax. Pet friendly love my suburb outback and plan to keep it a and nice comfortable lounge with snacks. Friendly staff. Good place to work or just relax. Pet friendly love my suburb outback and plan to keep it a long time More

Highly Disappointed! I’ve been coming to Subaru of Gwinnett for many years now and I am slowly considering either looking for a new Subaru dealership or even considering b I’ve been coming to Subaru of Gwinnett for many years now and I am slowly considering either looking for a new Subaru dealership or even considering buying a different car altogether. It seems that every time I come in for an issue or service, I always have to come back because of new issues created during my visit. I can’t keep taking time off work to come in 2-3 times because of new problems. And some people need more training on customer service skills. More

very good The employees were very kind. They also worked very quickly and accurately. They continued to give me updates while I waited which really reassured me The employees were very kind. They also worked very quickly and accurately. They continued to give me updates while I waited which really reassured me. More

Pleasant experience Jay and Issak were friendly and professional. They understood when I told them about the possessed gremlins that lived in my Navigation system. They w Jay and Issak were friendly and professional. They understood when I told them about the possessed gremlins that lived in my Navigation system. They were great!They were very accommodating, we needed to be done before traffic hit 316. More

Stop Light Switch Replacement It took about the time estimated. The only disappointment was they said they provided me with a copy of the Vehicle Inspection and they did not offer It took about the time estimated. The only disappointment was they said they provided me with a copy of the Vehicle Inspection and they did not offer one to me. I just signed where they said to sign and was done with it....didn't look to make sure they provided me with everything they said. More

Service center great Subaru not so much We have always found the service center very courteous and professional. We wish we could say the same for the Outback. We have had more problems with We have always found the service center very courteous and professional. We wish we could say the same for the Outback. We have had more problems with this car than any we have owned, just look at the service record. We were there last Saturday (a 2 hour drive) for a service and 2 recalls one was the radio after a number of trips to the shop already. Monday morning my wife got in the car and didn’t have a radio. It came back on when she got back in the car later in the morning. I’m afraid while Subaru Gwinnett service is ok, Subaru is not. shortly after we got the car we experienced the gas gage problem firsthand. We ran out of gas on I-26 30 miles from Charleston SC with snow on the ground, we almost got ran over and paid $120 for a gallon of gas to get us to a station. More

Stellar Service The Subaru of Gwinnett service center remains flawless after more than nine years of utilizing them exclusive of other dealers for our 2010 Outback, a The Subaru of Gwinnett service center remains flawless after more than nine years of utilizing them exclusive of other dealers for our 2010 Outback, and for almost two years for our 2018 Outback. Issa Kone is the public facing point of contact and ensures his customers are completely informed and all service needs are promptly performed. The center's technicians and team leaders perform excellent work.. Jill Thurston manages the center as a commander who understands all aspects of her departments' service and repair offerings. If a rare occasion to escalate an inquiry arises, Jill selects the appropriate reporting personnel to address the concern. Highly recommended dealership! Respectfully, Frank Wilburn, Stone Mountain, GA More

Got faulty wiper replaced. After purchasing new wipers I discovered the one on the driver’s side had a flaw that created a streak. I went in to the dealership and they fixed it After purchasing new wipers I discovered the one on the driver’s side had a flaw that created a streak. I went in to the dealership and they fixed it very quickly. More

The Forgotten rear wiper blade. On Monday, May 7 I brought my 2016 Outback in for an oil change and for the replacement of the rear wiper blade. I waited in the very comfortable wa On Monday, May 7 I brought my 2016 Outback in for an oil change and for the replacement of the rear wiper blade. I waited in the very comfortable waiting area for about an hour and Jeff Bowman told me the service had been completed. I paid the $103.02 bill and returned to my home in Stone Mountain, a distance of about 20 miles. When I checked I found that the rear wiper blade had not been replaced, BUT I had been charged for it. I immediately called Jeff and he offered to send a technician to my home to replace it. I elected to drive back to Subaru of Gwinnett on Thursday, May 9 to have the wiper blade to be installed. It was done and my credit card was credited with $18.88, the price of the wiper blade. For that I am thankful. Ironically, the reason I chose to have Subaru of Gwinnett perform the service was that Stivers Subaru, where I purchased the Outback, could not work me in for an oil change for about a week while Subaru of Gwinnett could perform the service the almost immediately. I'm sure I will give you another chance to perform the next service my car needs, that, I hope, will be the 30,000 mile service in a few months. Thanks for your concern. More