Subaru of Gwinnett - Service Center

Less than ideal My 2010 Forester was experiencing dashboard issues. Various lights would go off and on. It took a while for a plan to be made. Then the car was at the My 2010 Forester was experiencing dashboard issues. Various lights would go off and on. It took a while for a plan to be made. Then the car was at the dealership from a Wednesday until the next Tuesday. I called occasionally for an update but received none. A loaner was provided and I am hopeful the repair is the end of the problem. More

2 mistakes I returned the car to service after an oil change was not done correctly - the car began to leak oil. This was corrected, but the car had a very stro I returned the car to service after an oil change was not done correctly - the car began to leak oil. This was corrected, but the car had a very strong smell like gas. I returned the car after driving about2 miles. I was told that a solvent had been used to clean up the oil and to use the cabin air rather than the AC, that the odor would diminish. After driving about 100 miles the odor seemed to increase and was sickening. I returned last Saturday, the engine was power washed and the cabin air filter was changed. None of this would have happened if the oil change had been done correctly, but it was a rough experience to go through, somewhat offset by your care and courtesy. More

Jeff bowman the best Jeff Bowman is one of the nicest and professional service associates. At Gwinnett. Please treat him good as I am loyal Gwinnett customer. Thank y Jeff Bowman is one of the nicest and professional service associates. At Gwinnett. Please treat him good as I am loyal Gwinnett customer. Thank you More

Oil change Always receive excellent service.and the service department gets me in and out. I tried to schedule online bur had to call to schedule appointment. Always receive excellent service.and the service department gets me in and out. I tried to schedule online bur had to call to schedule appointment. More

Professional, expedient considerate service Friendly, always informing you when your vehicle will be done. Offered beverages. Car cleaned/washed. Top notch like no other. Never pushed services o Friendly, always informing you when your vehicle will be done. Offered beverages. Car cleaned/washed. Top notch like no other. Never pushed services on me that weren't necessary. Trustworthy. More

Tried to overcharge me After the initial inspection, Neil Lebron called to tell me I needed an engine air filter. It had been replaced the week before I went to this dealer, After the initial inspection, Neil Lebron called to tell me I needed an engine air filter. It had been replaced the week before I went to this dealer, so there is no way I needed one. I've heard that many disreputable service shops will often try to replace that item when it's not needed, but I certainly didn't expect that from a Subaru dealer's service center. When I went to pick up my car, the price I was given was well above the quote I had been told on the phone. After telling Neil the price was wrong, he quickly made some adjustments on his computer and gave me a new printout with the correct amount due. I don't have the two printouts to compare side-by-side, but his fast adjustment seemed fishy at the time (how could he make the adjustments so fast to get the price where it should have been, and what if I hadn't caught the error?). He's a fast talker, and I felt like he tried to rush me through every encounter. I'm sure he ends up selling services to people that they really don't need because he pushes too fast and too aggressively, and some people might not question or remember the details like I did. I took detailed notes of everything I agreed to have them do, and I knew what the final price should have been. More

Great service department I purchased a 2019 Subaru Forester from another Atlanta dealership. After less than 2 weeks of owning the vehicle, I was noticing a rattling sound co I purchased a 2019 Subaru Forester from another Atlanta dealership. After less than 2 weeks of owning the vehicle, I was noticing a rattling sound coming from the driver's side area near the speaker. I originally took the car to another dealership who told me that the rattling sound "wasn't a big deal" and that they'd have to take the entire car apart to try to see where the noise was coming from. Immediately leaving that dealership I drove to Subaru of Gwinnett. Within 5 minutes, the Assistant Service Manager, Shaun Feltner, was able to identify the problem and within 15-20 minutes the problem was fixed and a new replacement part was ordered for the car. Subaru of Gwinnett will now always have my business for any service or maintenance requests since they were willing to take the time to help me and find a solution right away. I'm really glad I didn't accept the diagnosis from the first dealership I went to. More

Outstanding Service Department Subaru of Gwinnett service department is outstanding!! The surroundings and amenities are fantastic. All team members are very courteous and profess Subaru of Gwinnett service department is outstanding!! The surroundings and amenities are fantastic. All team members are very courteous and professional. The wait time is extremely reasonable and typically less than estimated. More

AAA Service Operation In the three years that I have owned my Subaru purchased by Subaru of Gwinnett I have never had anything but an excellent experience with the service In the three years that I have owned my Subaru purchased by Subaru of Gwinnett I have never had anything but an excellent experience with the service department. Ease of scheduling, efficiency of the service process, and of course the quality of the repair work are very important to me, and as always all expectations were met. My service representative on this occasion, Jeff Bowman, was excellent. More

Nice Employees Gwinnett Subaru was a great experience. Each employee, with whom I encountered, in parts, service and reception was very kind, happy and pleasant. A Gwinnett Subaru was a great experience. Each employee, with whom I encountered, in parts, service and reception was very kind, happy and pleasant. A much better experience than Atlanta's other four dealers. More