Subaru of Gwinnett - Service Center

Awesome service as usual here! Timely, professional, comfortable experience! I was greeted promptly and waited in the comfortable lounge having tea while service was done in the tim Timely, professional, comfortable experience! I was greeted promptly and waited in the comfortable lounge having tea while service was done in the time estimated. Always a pleasure to come in! More

Flat Tire I love Gwinnett Subaru. I'm a first time Subie owner and this was my 1st flat tire. The service dept. was able to get me in same day and treated me li I love Gwinnett Subaru. I'm a first time Subie owner and this was my 1st flat tire. The service dept. was able to get me in same day and treated me like royalty. I really like the show room app to search for accessories for my crosstrek while waiting. Snacks, goodies, and wifi makes the wait seem faster as well. More

Stellar Service I had previously been to another local Subaru dealership and my experience there lead me to look for another option. My husband found the car we want I had previously been to another local Subaru dealership and my experience there lead me to look for another option. My husband found the car we wanted at Subaru of Gwinnett, and we have had nothing but stellar customer service ever since the first phone call with Liam. Everyone has been so welcoming and kind. Thank you to the service department and the receiptionist for taking such great care of me this past week. You have greeted me with a warm smile, and made my son and I feel so welcome in the dealership. I always believe that customer service comes down to even the smallest details. When I got into my car to drive home, the heater was on and my car toasty warm. Love all of you so much! More

6000 mi check The Gwinnett Subaru service dept was excellent! Everyone was professional, personable and efficient. Issa Kone is the person who helped me. He answere The Gwinnett Subaru service dept was excellent! Everyone was professional, personable and efficient. Issa Kone is the person who helped me. He answered all my questions thoroughly. More

Service Center It was very easy to schedule my service appointment. The employees were friendly and professional. The waiting area was the best I've ever experienced It was very easy to schedule my service appointment. The employees were friendly and professional. The waiting area was the best I've ever experienced, and the work was completed in a timely manner. More

Mixed Service Review I had to bring my 2018 Outback in for the first service and for 2 recalls (Fuel indicator and Radio). The very next day, the CD failed to operate..I h I had to bring my 2018 Outback in for the first service and for 2 recalls (Fuel indicator and Radio). The very next day, the CD failed to operate..I had to take the car back in to find out what was wrong. After trying different options to fix it, another unit had to be ordered. Two weeks later, the replacement unit arrived. In the mean time, I noticed a pry mark on the dash where someone in service had damaged it. I asked for this to be replaced as well..I was given a loaner car by Alyssa (who was Great!). When I finally received my car back a week later I was assisted by Issa Kone, who was very busy on the phone most of the time that I was with him. . The paperwork had indicated that it had been washed. I requested it to be run through the car wash again as the exterior was filthy. I had just washed it before I brought it back in. The satellite radio had not been reactivated even though the paperwork indicated that the tech had contacted Sirius XM to get subscription transferred.. I had to ask for help to do this and Kyle was very helpful to get this completed This took an additional 30-45 mins to do get all of this done while sitting in the parking lot. It would have been nice for all of this to have been done (as indicated on the paperwork) prior to me picking up the vehicle. More

We love the Forester My son also got 1 Forester from here. We love it a lot and we will recommend friends to drive this car in the future My son also got 1 Forester from here. We love it a lot and we will recommend friends to drive this car in the future More

Always a good experience Have been coming here for several years now...always impressed with Kyle Formella in the Service Department....he is a tremendous asset to your team. Have been coming here for several years now...always impressed with Kyle Formella in the Service Department....he is a tremendous asset to your team. More

Top notch Service team was very professional, jumped right on the service, took less time than expected. Explained everything in easy to understand format. Th Service team was very professional, jumped right on the service, took less time than expected. Explained everything in easy to understand format. Then washed the car to top it all off. Super experience. More