Subaru of Gwinnett - Service Center

Super fast software update I took my wife's 2018 Crosstrek in for a quick service recall. Got in and out in less than 45 minutes with an appointment. Super easy to deal with. I took my wife's 2018 Crosstrek in for a quick service recall. Got in and out in less than 45 minutes with an appointment. Super easy to deal with. More

Not very helpful to answer my questions My service rep seemed like he was ignoring me. I am looking at having to replace a front wheel bearing on my brand new Outback after I had a minor mis My service rep seemed like he was ignoring me. I am looking at having to replace a front wheel bearing on my brand new Outback after I had a minor mishap (I hit a curb and it seemed to have caused the bearing to get messed up). I asked the rep how could the bearing get screwed up after such a relatively minor mishap. Hitting a curb is the kind of thing that can happen to anyone, anytime. How can such a "tough" car be so easy to break? He had no comment and acted like I was invisible. The least he could have done is relate to my frustration. He acted like I was out of line to even make a comment. I do not want to have to deal with the same rep again. Richard Dooley More

Great care of my Subaru Jeff and all the service team take great care of my Subaru and are so courteous and helpful. I wouldn't go anywhere else. They are the best. Jeff and all the service team take great care of my Subaru and are so courteous and helpful. I wouldn't go anywhere else. They are the best. More

Jeff was great Fast, friendly service. Jeff was very friendly and professional. Appreciated the car wash also. Price was good. It was just a tire fix but they handle Fast, friendly service. Jeff was very friendly and professional. Appreciated the car wash also. Price was good. It was just a tire fix but they handled it quickly. More

Quick Oil Change I went in 30 minutes before closing for my free first oil change, and they were able to fit me in. It took less than 30 minutes, and everyone was very I went in 30 minutes before closing for my free first oil change, and they were able to fit me in. It took less than 30 minutes, and everyone was very friendly. The lounge area has good wifi, and is well kept. More

Very poor service and communicaiton. I brought my car in on Thursday March 14th at 9 a.m. and did not receive it back until 5:30 on the Friday evening March 22nd. The warranty company ha I brought my car in on Thursday March 14th at 9 a.m. and did not receive it back until 5:30 on the Friday evening March 22nd. The warranty company had to be contacted and came and approved the work to be done on , I believe March 19th or 20th. I was told I would be contacted during all this time to keep me updated, but no one bothered to call me, and when I did get to speak to someone, they would tell me it would be done the next day. My husband called and was left on hold for 20 minutes. I finally got my care on March 23 around 5:30 and the following morning, Saturday, the representative called to let me know my car was ready to be picked up. I informed him I already had my car. This would not have been so bad, but I am from Bristol, TN and was stuck in Duluth, GA for 10 days, with none of the medication I take and I am a diabetic. Thankfully, my daughter lives there and I was able to stay with her or I would have also been paying for a motel. No I would never recommend your business or go back there again. Even when we would call we could not find out anything about the status of our car. The communication issue was as bad as having to wait so long for our car. If they would have just explained to me how long it would be, I would have had someone come to Duluth to get me, but thinking it would be ready the next day each time I called, I thought it would be silly for my husband to drive 4-5 hours to get me and then have to return to pick up the car. Your dealership really needs someone in charge to make sure communication is clear and quick. I was told by the man who first took my car, that it would be a few days because he would have to contact the warranty company because he was going to get his money. I just wish he had told me a few days meant ten. Patty Reynolds More

Quick turn around and friendly service We came here with an appt and was quickly helped, given a quoted time for our service and they finished before that tome was up. I appreciate that the We came here with an appt and was quickly helped, given a quoted time for our service and they finished before that tome was up. I appreciate that the service department has a child’s waiting room, with toys, books, and a tv. Between the playroom and the snacks Subaru proved, my 3 yr old was a happy camper waiting it out. More

Recall Notified of the recall on Friday, scheduled for work on Thur the following week, could have been on Tuesday however had a conflict on Tuesday. Work co Notified of the recall on Friday, scheduled for work on Thur the following week, could have been on Tuesday however had a conflict on Tuesday. Work completed in less then an Hour. Service department personnel were very friendly and helpful. More

It was ok. We arrived 10 minutes early to our scheduled appointment and the gentleman had no confirmation of the appointment on his end— I showed him the confirm We arrived 10 minutes early to our scheduled appointment and the gentleman had no confirmation of the appointment on his end— I showed him the confirmation email. He said that would be no problem to get serviced. I requested a loaner veihicle (there was one available) and was finally approached by a nice lady about the loaner vehicle, about 10 minutes before the service on my vehicle was completed, so no vehicle was necessary at the point. Seeing Matt, our sales guy, was the highlight of the trip. More

First service new Outback Very courteous service team, well organized. Handled my first new car service and two recall items flawlessly. I will come back for additional service Very courteous service team, well organized. Handled my first new car service and two recall items flawlessly. I will come back for additional service needs. More