Subaru of Gwinnett - Service Center

Mixed Service Review I had to bring my 2018 Outback in for the first service and for 2 recalls (Fuel indicator and Radio). The very next day, the CD failed to operate..I h I had to bring my 2018 Outback in for the first service and for 2 recalls (Fuel indicator and Radio). The very next day, the CD failed to operate..I had to take the car back in to find out what was wrong. After trying different options to fix it, another unit had to be ordered. Two weeks later, the replacement unit arrived. In the mean time, I noticed a pry mark on the dash where someone in service had damaged it. I asked for this to be replaced as well..I was given a loaner car by Alyssa (who was Great!). When I finally received my car back a week later I was assisted by Issa Kone, who was very busy on the phone most of the time that I was with him. . The paperwork had indicated that it had been washed. I requested it to be run through the car wash again as the exterior was filthy. I had just washed it before I brought it back in. The satellite radio had not been reactivated even though the paperwork indicated that the tech had contacted Sirius XM to get subscription transferred.. I had to ask for help to do this and Kyle was very helpful to get this completed This took an additional 30-45 mins to do get all of this done while sitting in the parking lot. It would have been nice for all of this to have been done (as indicated on the paperwork) prior to me picking up the vehicle. More

We love the Forester My son also got 1 Forester from here. We love it a lot and we will recommend friends to drive this car in the future My son also got 1 Forester from here. We love it a lot and we will recommend friends to drive this car in the future More

Not very helpful to answer my questions My service rep seemed like he was ignoring me. I am looking at having to replace a front wheel bearing on my brand new Outback after I had a minor mis My service rep seemed like he was ignoring me. I am looking at having to replace a front wheel bearing on my brand new Outback after I had a minor mishap (I hit a curb and it seemed to have caused the bearing to get messed up). I asked the rep how could the bearing get screwed up after such a relatively minor mishap. Hitting a curb is the kind of thing that can happen to anyone, anytime. How can such a "tough" car be so easy to break? He had no comment and acted like I was invisible. The least he could have done is relate to my frustration. He acted like I was out of line to even make a comment. I do not want to have to deal with the same rep again. Richard Dooley More

Always a good experience Have been coming here for several years now...always impressed with Kyle Formella in the Service Department....he is a tremendous asset to your team. Have been coming here for several years now...always impressed with Kyle Formella in the Service Department....he is a tremendous asset to your team. More

Top notch Service team was very professional, jumped right on the service, took less time than expected. Explained everything in easy to understand format. Th Service team was very professional, jumped right on the service, took less time than expected. Explained everything in easy to understand format. Then washed the car to top it all off. Super experience. More

Super fast software update I took my wife's 2018 Crosstrek in for a quick service recall. Got in and out in less than 45 minutes with an appointment. Super easy to deal with. I took my wife's 2018 Crosstrek in for a quick service recall. Got in and out in less than 45 minutes with an appointment. Super easy to deal with. More

Great care of my Subaru Jeff and all the service team take great care of my Subaru and are so courteous and helpful. I wouldn't go anywhere else. They are the best. Jeff and all the service team take great care of my Subaru and are so courteous and helpful. I wouldn't go anywhere else. They are the best. More

Very poor service and communicaiton. I brought my car in on Thursday March 14th at 9 a.m. and did not receive it back until 5:30 on the Friday evening March 22nd. The warranty company ha I brought my car in on Thursday March 14th at 9 a.m. and did not receive it back until 5:30 on the Friday evening March 22nd. The warranty company had to be contacted and came and approved the work to be done on , I believe March 19th or 20th. I was told I would be contacted during all this time to keep me updated, but no one bothered to call me, and when I did get to speak to someone, they would tell me it would be done the next day. My husband called and was left on hold for 20 minutes. I finally got my care on March 23 around 5:30 and the following morning, Saturday, the representative called to let me know my car was ready to be picked up. I informed him I already had my car. This would not have been so bad, but I am from Bristol, TN and was stuck in Duluth, GA for 10 days, with none of the medication I take and I am a diabetic. Thankfully, my daughter lives there and I was able to stay with her or I would have also been paying for a motel. No I would never recommend your business or go back there again. Even when we would call we could not find out anything about the status of our car. The communication issue was as bad as having to wait so long for our car. If they would have just explained to me how long it would be, I would have had someone come to Duluth to get me, but thinking it would be ready the next day each time I called, I thought it would be silly for my husband to drive 4-5 hours to get me and then have to return to pick up the car. Your dealership really needs someone in charge to make sure communication is clear and quick. I was told by the man who first took my car, that it would be a few days because he would have to contact the warranty company because he was going to get his money. I just wish he had told me a few days meant ten. Patty Reynolds More

Quick Oil Change I went in 30 minutes before closing for my free first oil change, and they were able to fit me in. It took less than 30 minutes, and everyone was very I went in 30 minutes before closing for my free first oil change, and they were able to fit me in. It took less than 30 minutes, and everyone was very friendly. The lounge area has good wifi, and is well kept. More

Jeff was great Fast, friendly service. Jeff was very friendly and professional. Appreciated the car wash also. Price was good. It was just a tire fix but they handle Fast, friendly service. Jeff was very friendly and professional. Appreciated the car wash also. Price was good. It was just a tire fix but they handled it quickly. More