Subaru of Gwinnett - Service Center

Excellent Customer Service Every time I've been to the service department at Gwinnett Subaru, the customer service is excellent. The team always is patient and answers all my q Every time I've been to the service department at Gwinnett Subaru, the customer service is excellent. The team always is patient and answers all my questions. They don't pressure me on the spot to complete all that the car needs at that moment. Thanks for all you do! More

Oil change and address recall Car leaking oil post 4 days after service. Was advised by Gwinett service staff to call roadside service 2-26-19. Car towed to closest service dealers Car leaking oil post 4 days after service. Was advised by Gwinett service staff to call roadside service 2-26-19. Car towed to closest service dealership in Cumming, GA. Found out to be loose oil drain plug. Drain plug addressed. Cumming service tech was able to clean off the factory plastic glue film off of the chrome wheel hubcaps without even asking. So, how would you rate the service my car received on Friday, Feb 15th? Also, Please advise how I can get the oil stains out of my concrete driveway and garage floor. More

best dealership and service center I drive over 25 miles each way to go to this dealership. I have bought from them and I have my car serviced there. They are simply the best. I would I drive over 25 miles each way to go to this dealership. I have bought from them and I have my car serviced there. They are simply the best. I would not go to anyone else to buy or service, More

First service on my new car. This is my first experience with the service department. I found them to be just as friendly and competent as everyone else I have dealt with at this This is my first experience with the service department. I found them to be just as friendly and competent as everyone else I have dealt with at this dealership. The salesman who sold me this car was there and came over say hello and chat. His name is Mike Quigley and he is awesome! My service advisor was Kyle Formella. He was personable, knowledgeable and professional. More

Confidence and Experience Anytime something seems wrong with my car I bring it to the dealership. The same people are always there to greet me and they know me and my car. I w Anytime something seems wrong with my car I bring it to the dealership. The same people are always there to greet me and they know me and my car. I will keep going back because I have confidence in the work they do and the experience to do the right job. More

Problem fixed!!! I am very pleased with the service I received, problem fixed. Alyssa simply put...you can never be replaced, and Taylor, thanks for your great service I am very pleased with the service I received, problem fixed. Alyssa simply put...you can never be replaced, and Taylor, thanks for your great service as well....right down to remembering my name. More

I love the people who work here! Yesterday, I parked my car and came back 10 minutes later and all my car’s electricals, including my key fob, were dead. I called the Subaru roadside Yesterday, I parked my car and came back 10 minutes later and all my car’s electricals, including my key fob, were dead. I called the Subaru roadside folks to charge it or tow it, charge worked and I am was able to get to Subaru of Gwinnett. When I pulled up to their service bay, Jeff met me and called me by name. He also let me know I had 3 more days on my warranty! Yikes! AJill came to say Hi while I was waiting which was appreciated. After replacing my battery (for free!) their techs also performed a once over on my car (all was well) and I drove away with a washed and healthy car. Great techs (koodos to Jeff), phenomenal service manager Jill, and that 36,000 mile/3 year warranty is true to its word. No hassles at all. Surprised? Not really. Subaru and Subaru of Gwinnett are trustworthy and know what customer service is all about. More

Good experience for recall service. In for a arched ups recall service to radio. Service intake was quick and I was processed and only a couple of minutes. I was led to a clean waiting In for a arched ups recall service to radio. Service intake was quick and I was processed and only a couple of minutes. I was led to a clean waiting room That provided complementary beverages and snacks. The waiting room was a bit crowded and seating was constrained. A nearby kids waiting room was empty. Service took about one hour as I was warned. Service techs updated me three times during wait to keep me posted on progress. A complementary car wash was promised but I don’t think was given. Was raining that day so I don’t think would have made difference. More

Engine recall fixed Staff was courteous over the phone when I inquired about bringing my car in for the engine recall. I was assured of mechanical competence. I was provi Staff was courteous over the phone when I inquired about bringing my car in for the engine recall. I was assured of mechanical competence. I was provided an appointment time. Staff was ready for me and I waited less than 30 minutes to revive a loaner vehicle (which was nice) and was on my way. Service to my car was thorough. Communication to me was excellent and my car was clean and running right when I picked it up. More

100 times better than I expected This experience with the service center at the Subaru dealer made me so proud to own a Subaru. They were kind, attentive, and quick to answer any ques This experience with the service center at the Subaru dealer made me so proud to own a Subaru. They were kind, attentive, and quick to answer any questions or doubts. More