Subaru of Gwinnett - Service Center

1st Time Disappointed We have always had excellent experiences and service at the Subaru dealerships, but today was a disappointment. My husband just picked up our car a We have always had excellent experiences and service at the Subaru dealerships, but today was a disappointment. My husband just picked up our car and are not pleased. We brought the car in due to the sunroof exploding.  The car was provided today, and there is still glass fragments, which they didn't properly remove prior to repairing the glasssin roof.  There is a scratch on our car.   It seems that all of the glass should have been removed, and extra care taken to avoid any additional damage. I expected better from Subaru. More

Expensive long service with unpredictable completion date. I went in for rear brake work due to clicking noise while driving. It had been doing this for months with little or no effect on the braking.They repl I went in for rear brake work due to clicking noise while driving. It had been doing this for months with little or no effect on the braking.They replaced both rear wheel cylinders taking many days to get them. During the same time I had all four complete calipers and the power steering hydro-boost assisted master cylinder replaced on my motor home at a local shop beside my house. In both cases the systems old fluid was flushed. The motor home job was a much larger project (replacement of five major assemblies) on a 1985 vintage set of brakes. The motor home job cost the same as the smaller two wheel cylinder job on the Subaru within $4. Meaning Subaru work was more than 2.5x as expensive. In a previous case I had some sensor work done and found the part at Walmart.com for about 10% what the real Subaru part cost. The only reason I come back to this dealership is that I get a free courtesy car and they do a cursory cleaning of the gar which is a nice touch on a 1999 Forester (worth about the cost of this repair). When I came in to get the car they forgot about me and left me waiting in the lounge area for 45 minutes. I finally went back out to the shop area to ask if they'd forgotten about me. Apparently somebody had forgotten to tell somebody else. More

30k service 30k mi service marred after discovering grease and grimey fingerprints on drivers tan interior door/handle as well as headrest. However my service man 30k mi service marred after discovering grease and grimey fingerprints on drivers tan interior door/handle as well as headrest. However my service manager and coordinator picked up my car at home, provided me a loner vehicle and thoroughly detailed it and delivered my car back to me in better condition than it was from the start. I am very greatfull for the responsive service. More

Excellent customer service! Subaru of Gwinnett is an outstanding dealership...sales and service. I have had nothing but excellent experiences. I can highly recommend buying a Su Subaru of Gwinnett is an outstanding dealership...sales and service. I have had nothing but excellent experiences. I can highly recommend buying a Subaru from them and using them for service. I drive 40 miles round trip to use this dealership and there is one only 5 miles from me. That says something about the leadership at Subaru of Gwinnett. More

Excellent Customer Service Every time I've been to the service department at Gwinnett Subaru, the customer service is excellent. The team always is patient and answers all my q Every time I've been to the service department at Gwinnett Subaru, the customer service is excellent. The team always is patient and answers all my questions. They don't pressure me on the spot to complete all that the car needs at that moment. Thanks for all you do! More

Oil change and address recall Car leaking oil post 4 days after service. Was advised by Gwinett service staff to call roadside service 2-26-19. Car towed to closest service dealers Car leaking oil post 4 days after service. Was advised by Gwinett service staff to call roadside service 2-26-19. Car towed to closest service dealership in Cumming, GA. Found out to be loose oil drain plug. Drain plug addressed. Cumming service tech was able to clean off the factory plastic glue film off of the chrome wheel hubcaps without even asking. So, how would you rate the service my car received on Friday, Feb 15th? Also, Please advise how I can get the oil stains out of my concrete driveway and garage floor. More

best dealership and service center I drive over 25 miles each way to go to this dealership. I have bought from them and I have my car serviced there. They are simply the best. I would I drive over 25 miles each way to go to this dealership. I have bought from them and I have my car serviced there. They are simply the best. I would not go to anyone else to buy or service, More

First service on my new car. This is my first experience with the service department. I found them to be just as friendly and competent as everyone else I have dealt with at this This is my first experience with the service department. I found them to be just as friendly and competent as everyone else I have dealt with at this dealership. The salesman who sold me this car was there and came over say hello and chat. His name is Mike Quigley and he is awesome! My service advisor was Kyle Formella. He was personable, knowledgeable and professional. More

Confidence and Experience Anytime something seems wrong with my car I bring it to the dealership. The same people are always there to greet me and they know me and my car. I w Anytime something seems wrong with my car I bring it to the dealership. The same people are always there to greet me and they know me and my car. I will keep going back because I have confidence in the work they do and the experience to do the right job. More

I love the people who work here! Yesterday, I parked my car and came back 10 minutes later and all my car’s electricals, including my key fob, were dead. I called the Subaru roadside Yesterday, I parked my car and came back 10 minutes later and all my car’s electricals, including my key fob, were dead. I called the Subaru roadside folks to charge it or tow it, charge worked and I am was able to get to Subaru of Gwinnett. When I pulled up to their service bay, Jeff met me and called me by name. He also let me know I had 3 more days on my warranty! Yikes! AJill came to say Hi while I was waiting which was appreciated. After replacing my battery (for free!) their techs also performed a once over on my car (all was well) and I drove away with a washed and healthy car. Great techs (koodos to Jeff), phenomenal service manager Jill, and that 36,000 mile/3 year warranty is true to its word. No hassles at all. Surprised? Not really. Subaru and Subaru of Gwinnett are trustworthy and know what customer service is all about. More