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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,120 Reviews

3,120 Reviews of Subaru of Gwinnett - Service Center

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December 31, 2023

Subaru of Gwinnett was efficient and quick to help me when I pulled up to the service area. Making an appointment was easy when expressing my concerns with my new vehicle. I receive a loner vehicle due t More

by MOLINA86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian and Ashley
December 30, 2023

Isa was great at keeping me informed and answered all my questions. He offered fantastic service. More

by TODDPAAUWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2023

Staff is very inviting and helpful. Great use of technology in keeping you informed while you wait and what maintenance you should consider in the near future. More

by ckauzmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2023

I brought my STi in for the 30k mile service. Service Advisor, Anthony Franco, was courteous, professional and communicated well while I had my vehicle at the Dealer. Customer Service Expectation More

by AARON07THAME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Franco
December 29, 2023

It was very inviting. The staff was friendly, helpful, and informative. I also really like that they had snacks seeing as I hadn't had lunch yet. More

by smontezj03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2023

Staff are approachable and helpful especially Anthony Franco. Thank you for all the staff if Gwinnett Subaru More

by John Mari D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Franco
December 28, 2023

Coming back from Atlanta, there was a rock in the middle of the diamond lane on I-85N which I couldn't avoid hitting. The next day, we took my 2023 Forester Premium to Subaru of Gwinnett where it was purch More

by Dave M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Buckles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2023

I have put $1,000 deposit to hold, but the delivered vehicle VIN was different that I got the window sticker. More

by TNG
Recommend Dealer
No
Employees Worked With
Lance Willhite
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2023

I received maintenance service for the first time at a Gwinnett Subaru dealership and was very satisfied. I was impressed that the store had a clean, quiet atmosphere, was well organized, and had a space More

by blueskyseon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2023

Everything went as it should. One request - please bring tea bags back to the customer coffee service in the new building! More

by AUBERGINE42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Thurston, John Anderson
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