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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,122 Reviews

3,122 Reviews of Subaru of Gwinnett - Service Center

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October 13, 2023

John welcomed me and took care of the issue. Subaru of Gwinnet is top notch for proper upkeep of my vehicle. I had screw taken out of my tire and ne windshield wipers put on. More

by DOUGLASS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Anderson
October 11, 2023

Prompt and thorough communication. Representative is courteous. Area is clean and well maintained. Overall pleasant experience More

by PETERDQNGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby
October 10, 2023

Thanks for being so thorough with my cars wheel alignment. It’s nice that hold a high standard. More

by alhartman55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

Best compliment I can give is that I will come back. I was pleased with service. More

by M.GOLDSMITH017
Recommend Dealer
Yes
Employees Worked With
Sebastian
October 05, 2023

Fantastic customer service, clean and attractive dealership, and I was blown away by how helpful and communicative everyone we worked with was. 10/10 would recommend!! More

by RACHELKEARCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gallardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn (service advisor) FIVE STARS!
October 04, 2023

Great service as always. Staff was very helpful and friendly. I have officially joined the Subaru cult family! I would actually strongly consider trading in my beloved truck More

by DEBRAHMCDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim WIllis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Anderson
October 03, 2023

3 hours to have my battery changed Subaru should get with the program on this battery issue More

by VANEERTENPETER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2023

I received a wonderful services from Tuan Nguyen. He is friendly and willing to explain my vehicle’s conditions and recommendations. More

by CJERRYFENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Sep 30, 2023 -

Subaru of Gwinnett responded

Hello, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. We hope you continue to choose us for all your automotive needs! Take care!

September 28, 2023

My last 3 experiences have gone down from the qualitu care I had come to expect. I leave voicemails with no response, I pull up and am left in the car to wait for 7-10 minutes or more with no greeting. M More

by ZANDIESHIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Bowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2023 -

Subaru of Gwinnett responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to Michael Gallardo at mgallardo@subaruofgwinnett.com so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

September 28, 2023

Jeremiah is an outstanding service provider. He’s efficient and communicative and kept me abreast of what was going on. It was refreshing given I was given the runaround initially and had to cal More

by eve.turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Ramirez
Sep 30, 2023 -

Subaru of Gwinnett responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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