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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,123 Reviews

3,123 Reviews of Subaru of Gwinnett - Service Center

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September 06, 2023

They are Always good service and friendly. Always trying to accommodate my needs. Thank you! More

by EBETH1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Ramirez
Sep 28, 2023 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 05, 2023

Very professional attitude on trying to find the problems. Very considerate of customer.. Good customer service and support. It let me feel like being treated like part of the family of Subaru. More

by AMC9148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trung. Forgot his first name.
Sep 28, 2023 -

Subaru of Gwinnett responded

Amc9148, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

September 04, 2023

The service was excellent and performed very professionally and quickly. We enjoyed the hospitality in the waiting area too! More

by CMATEKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Armour
Sep 28, 2023 -

Subaru of Gwinnett responded

Hi Cmateker, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 03, 2023

Always excellent service. Very knowledgeable and helpful service. Issa was great. Felt very informed by staff More

by LEAHMA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Subaru of Gwinnett responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 02, 2023

We were able to get in when we needed it, the service writer was excellent and very communicative, and provided us with all the information we needed. More

by DIVADNIBUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nguyen
Sep 28, 2023 -

Subaru of Gwinnett responded

Divadnibud, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Gwinnett! If you're ever in need of more help, please let us know!

September 02, 2023

Great services, explained everything perfectly, and willing to work with you. Overall, just made you feel comfortable and happy at the end. More

by LINDAHUYNH97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gallardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Subaru of Gwinnett responded

Lindahuynh97, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Subaru of Gwinnett. Thank you so much for choosing Subaru of Gwinnett as your first choice for service!

September 02, 2023

My experience was smooth! Kirby, my service advisor, was amazing and kept me informed through the entire process. I came in for a recall and quoted for my upcoming 30k recomme More

by AARON07THAME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby
Sep 28, 2023 -

Subaru of Gwinnett responded

Aaron07thame, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope you continue to choose us for all your automotive needs! Take care!

September 02, 2023

Great facilities and staff. Service is always excellent and high quality. I highly recommend this dealership for repairs. More

by BRENDA.NIFORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
Sep 28, 2023 -

Subaru of Gwinnett responded

Brenda.niforth, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 01, 2023

did not honor recall on the same defective part occupant detection sensor from back in 2020 More

by edson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Issa Kone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Subaru of Gwinnett responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We want to regain your trust and your business so please reach out to our Service Manager Michael Gallardo at mgallardo@subaruofgwinnett.com or (678)584-7260. We will work with you to resolve this matter to your satisfaction.

August 31, 2023

Ana Morales was the best person I could’ve worked with, she made the process so simple and easy! More

by LAURAAVE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim WIllis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Morales
Sep 28, 2023 -

Subaru of Gwinnett responded

Lauraave01, we really appreciate your great feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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