Subaru of Gwinnett - Service Center

Love the new building. Very spacious. The service app is convenient. John was really helpful. Very spacious. The service app is convenient. John was really helpful. More

Kirby was great! ! Great customer service!! Always been satisfied with my service here and in and out in a timely manner. ! Great customer service!! Always been satisfied with my service here and in and out in a timely manner. More

I brought my vehicle for service thinking there might be a leak in the A/C. (On a long road trip to FL, the passenger's left side floor board area was soaked. However, it had partially dried by the time I a leak in the A/C. (On a long road trip to FL, the passenger's left side floor board area was soaked. However, it had partially dried by the time I was able to get it into the shop.) The service dept kept the car for 9 days and told me they couldn't replicate the problem. I was told they drove the car around as well. It wasn't until I got home that I actually read the repair work papers and it looked like they drove the car through the car wash several times to replicate the issue. Only, I know the cold water on the passenger side board didn't come in due to rain/outside water. I'm trusting they took apart the area needed to see the A/C unit, in order to see if there was a puncture or loose hose. Right now, when I get out of my car, I'm constantly checking the passenger side to feel if it is damp. Also, when I was given the loaner car, I was told I could bring the vehicle back without having to refuel it, as long as it wasn't empty. However, when I returned the loaner car, Hailey let me know that if it wasn't a full tank of gas then I would be charged and the cost for that is usually pretty high. Thus, I had to leave the shop/dealership to go and fill up the tank and then return it again. The other frustration I had was a feeling of a lack of communication. I was constantly looking at the link that allowed me to see what the progress of my car was at. The status of my car sat in "Inspection" for several days. So, I called in to see what was going on with my car. That is when I was told they were going to have their master mechanic also look at the car since they couldn't replicate the problem. I was fine with that. But then, I noticed the status of my car sat in "Final Touches" for several days. When I first noticed it was in Final Touches, I figured I'd be receiving a call soon to come and get it, but I didn't. Once again, I had to call and inquire about the status. With that call, I had to let them know if the car wasn't completed soon, I'd have to wait a day to come and get it since I had to head into work. They said that would be fine. I called the following day, when I didn't hear back the prior day, only for them to say, I could come and get the car, but they couldn't replicate the issue. They did let me know they updated the software so it wouldn't take as long for the apple CarPlay to load. I'm giving a 3 star rating since the staff was professional, but I was disappointed that it took this service department 9 days to tell me they couldn't replicate the problem. When I brought the car in, even Haley mentioned she could feel dampness on the side panel carpet section. I bought this vehicle less than 4 months ago and it has been in the service department twice. Both times I was told they couldn't replicate the problem. I'm really hoping I don't have any other issues with my new car, but I'm starting to have my doubts and am worried that if I bring it in again, you'll hold onto my car for another week and once again give me the news of, we couldn't replicate the problem. More

Everyone is always so helpful and polite. Bringing my Subaru Forested there is always a pleasure. It’s worth the 45 minute drive. Bringing my Subaru Forested there is always a pleasure. It’s worth the 45 minute drive. More

great dealership - great salesman - great finance deal great experience. Will recommend to friends and family great experience. Will recommend to friends and family More

Always a great experience. This time, in addition to my regular maintenance work, I had requested my service person to have someone look at some damage on my left quarter pane This time, in addition to my regular maintenance work, I had requested my service person to have someone look at some damage on my left quarter panel which was done on a parking lot by a hit and run. The service tech later told me that their service person who does this kind of work was not in but he took a picture and have someone get in touch with me. To date, I have had no contact! (Unusual for this dealership!) Thanx, Rich Grosscup More

John was the best Subaru employee I've experienced. He was friendly, courteous, efficient and trustworthy. He listened well and explained everything in an understandable manner. I really enjoyed how I He was friendly, courteous, efficient and trustworthy. He listened well and explained everything in an understandable manner. I really enjoyed how I felt like John was really listening to what I was saying. I felt he was very patient. I felt more comfortable this time visiting Subaru service department. More

Helpful team. Responsive and knows what they are doing. Love bringing my WRX STI here for maintenance. Responsive and knows what they are doing. Love bringing my WRX STI here for maintenance. More

I called 20 minutes before I arrived and they were able to take my vehicle in for an oil change. Mr. Flores was very courteous and accommodating and said that it would take about an hour and he was correct to take my vehicle in for an oil change. Mr. Flores was very courteous and accommodating and said that it would take about an hour and he was correct. I was also able to get free rotations of the tires since I had purchased tires there last year. It was a great experience. Thank you to all. More

Great dealer! From the initial contact to closing the deal we have all set in one day. The sales person wasn't pushy and gave me a fair price on the trade-in of my From the initial contact to closing the deal we have all set in one day. The sales person wasn't pushy and gave me a fair price on the trade-in of my VW Golf. I recommend this dealership More