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Susan Brown
184 Reviews
I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more184 Reviews
Write a ReviewDealership Experience
4 yrs, 9 mos
Industry Experience
23 yrs
Languages Spoken
English
184 Reviews of Susan Brown
July 11, 2026
I recently purchased a 2026 Subaru Outback Wilderness from Subaru of Gwinnett, and it was another fantastic experience. I’ve worked with Matthew Buckles before, and once again he was outstanding. He m from Subaru of Gwinnett, and it was another fantastic experience. I’ve worked with Matthew Buckles before, and once again he was outstanding. He made the process easy, answered my questions, and helped me find the exact vehicle I was looking for. The entire purchase was straightforward with no pressure, no unnecessary back-and-forth, and no nonsense during the paperwork. Susan in Finance was friendly, efficient, and made the paperwork process quick and stress-free. I also really appreciate Julie Adams taking the time to schedule my Love Encore appointment so I can learn all the features of my new Outback Wilderness. It’s a great example of the customer service that continues after you drive off the lot. To top it all off, the dealership even delivered my new Outback to me, making the entire experience incredibly convenient. Subaru of Gwinnett continues to provide excellent customer service before, during, and after the sale. I highly recommend them to anyone looking for a hassle-free car buying experience! More
by SarahRees
Verified CustomerOther Employees Tagged: Jennifer Kessler, Matthew Buckles, Jeff Bowman, Julie Adams, Emma Miranda, Brooke Quigley-Steele, Caroline Bowen
July 02, 2026
The staff was so amazing. This was great seeing as I didn’t have a good experience at another Subaru dealership. They definitely redeemed your customer service in my eyes This was great seeing as I didn’t have a good experience at another Subaru dealership. They definitely redeemed your customer service in my eyes More
by TCPAYNE6
Other Employees Tagged: Tyler Jones
July 02, 2026
Susan and Frankie made the process of buying my new car super easy. I was worried it was going to take a long time and my mom and I would be there for hours. Nope, it felt like we were in and out. The expe super easy. I was worried it was going to take a long time and my mom and I would be there for hours. Nope, it felt like we were in and out. The experience was incredibly easy and I am really enjoying my new car. More
by REBECCA.CAPES0806
Other Employees Tagged: Adam Anderson, Frankie Mercardante
June 18, 2026
Our experience at Subaru of Gwinnett was welcoming and supportive. Blake provided on-going communication with us about used vehicles that fit what we were looking for and worked with us until we found the supportive. Blake provided on-going communication with us about used vehicles that fit what we were looking for and worked with us until we found the right vehicle over a period of several weeks. Once we found the vehicle, the purchase process was straightforward and efficient. More
by JENNIFER.FORNEK.SD
Other Employees Tagged: Blake Henley
June 12, 2026
Susan and Matthew made purchasing a new car smooth and simple. They were patient and clearly answered all questions I had. simple. They were patient and clearly answered all questions I had. More
by Truckbuyer
Other Employees Tagged: Matthew Buckles
June 12, 2026
I had not bought a car for 15 years so was unsure what to expect. Ana was very professional and there were no high pressure tactics. Very pleasant experience. expect. Ana was very professional and there were no high pressure tactics. Very pleasant experience. More
by GAHUGGINS45
Other Employees Tagged: Ana Jones
June 04, 2026
I cannot say how comfortable this process was for us. Everyone was polite and cared about our questions. 11/10! Everyone was polite and cared about our questions. 11/10! More
by OMIZZLE22
Other Employees Tagged: Lance Willhite, Blake Henley
May 27, 2026
Susan and Matthew are the best! !! Excellent customer experience, highly knowledgeable, personable, professional, friendly, dedicated to excellence and focus on a customer-centric mi !! Excellent customer experience, highly knowledgeable, personable, professional, friendly, dedicated to excellence and focus on a customer-centric mindset. Thank you. More
by KIMBERLYOZMENT
Other Employees Tagged: Matthew Buckles, Jeff Bowman, Tuan Nguyen, Dion McFarlane
May 21, 2026
Everyone is awesome and I'm so glad I found this dealership. No pressure, just nice people with great cars! Thank you! dealership. No pressure, just nice people with great cars! Thank you! More
by CATHERINEBOSTIC
Other Employees Tagged: Julie Adams, Brooke Quigley-Steele , Preston in Sales
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