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Susan Brown
176 Reviews
I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more176 Reviews
Write a ReviewDealership Experience
4 yrs, 8 mos
Industry Experience
22 yrs, 11 mos
Languages Spoken
English
176 Reviews of Susan Brown
May 27, 2026
Susan and Matthew are the best! !! Excellent customer experience, highly knowledgeable, personable, professional, friendly, dedicated to excellence and focus on a customer-centric mi !! Excellent customer experience, highly knowledgeable, personable, professional, friendly, dedicated to excellence and focus on a customer-centric mindset. Thank you. More
by KIMBERLYOZMENT
Verified CustomerOther Employees Tagged: Matthew Buckles, Jeff Bowman, Tuan Nguyen, Dion McFarlane
May 21, 2026
Everyone is awesome and I'm so glad I found this dealership. No pressure, just nice people with great cars! Thank you! dealership. No pressure, just nice people with great cars! Thank you! More
by CATHERINEBOSTIC
Other Employees Tagged: Julie Adams, Brooke Quigley-Steele , Preston in Sales
May 21, 2026
Best car buying experience I've ever had. Did not feel pressured at all and was provided with all options. In and out in less than 3 hours. Super happy and would be happy to refer folks here! Did not feel pressured at all and was provided with all options. In and out in less than 3 hours. Super happy and would be happy to refer folks here! More
by KRISTENHALL425
May 04, 2026
This is my second Subaru that I have purchased with the help of Matthew. He is very easy to work with and very accommodating. Susan has a wonderful personality and made the "hard part" easier. I do not rem help of Matthew. He is very easy to work with and very accommodating. Susan has a wonderful personality and made the "hard part" easier. I do not remember working with Lance but everyone I met was very nice! More
by WENDYE.HENDLEY
Other Employees Tagged: Lance Willhite, Matthew Buckles
May 03, 2026
Jason and Susan were easy to work with, especially through the Deliverd service that we utilized. through the Deliverd service that we utilized. More
by TRESMICHAEL
Other Employees Tagged: Jason Ferguson
April 18, 2026
It was a pleasure working with everyone at this dealership. We had a great experience. Thank you dealership. We had a great experience. Thank you More
by KAREND1244
Other Employees Tagged: Emma Urquia , Preston Hays
April 04, 2026
Had no contact with Lance Willhite. Tyler is outstanding. Down to earth, friendly, no pressure. Answered all my questions. Susan Brown is also outstanding. Friendly, professional, Tyler is outstanding. Down to earth, friendly, no pressure. Answered all my questions. Susan Brown is also outstanding. Friendly, professional, and a pleasure to work with. More
by DENNISSCHMIT51
Other Employees Tagged: Tyler Jones
April 03, 2026
I have built a friendly business relationship with Gwinnett Subaru. Everyone from sales, service, and finance have all been friendly and competent. Gwinnett Subaru. Everyone from sales, service, and finance have all been friendly and competent. More
by JLGRUBER2012
Other Employees Tagged: Tim WIllis, Jason Ferguson, Dion McFarlane
April 01, 2026
I don't write reviews, could not send without typing 15 words. I dont thing that should be required words. I dont thing that should be required More
by KREGAN1
Other Employees Tagged: Lance Willhite, Emma Urquia , Preston
