Susan Brown

Lawrence Le was our salesperson. He was the only one out of six dealerships we visited that started with the Forester engine and safety features and proceeded to the other attributes He was the only one out of six dealerships we visited that started with the Forester engine and safety features and proceeded to the other attributes of the 2024 Forester. After we told him the features we wanted, particularly the memory driver seat, he directed us toward the Touring trim. He was very knowledgeable, and we never felt pressure to make a hurried decision. After the sale was complete, he made sure we did not leave the dealership without both our Android phones connected to the Auto Android system. He even consulted a tech person from service to help with the connection. Subaru of Gwinnett has a clean and bright showroom with no loud music. We visited the service department and toured the entire facility. We accepted the trade in allowance which we felt was fair and also negotiated a fair price. Susan, the sales manager on duty, the day we first visited was very knowledgeable as well and Tim, the finance agent, walked us through the payment process with ease. I highly recommend Subaru of Gwinnett and the 2024 Forester Touring. Three days after our purchase, we made a trip to Gatlinburg and had to go over the Smokies. Our adaptive cruise control was perfect on the climb and the descent. I barely had to use the brakes. Once we got the hang of it, we used the adaptive cruise control whenever we could. More

by DENISEJ1947 Verified Customer Verified Customer

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I traded in my 2024 Crosstrek and purchased a 2024 WRX Premium with manual transmission. They made me a deal I just couldn't pass up! Thank you to Susan for being great to give me an incredible deal! W Premium with manual transmission. They made me a deal I just couldn't pass up! Thank you to Susan for being great to give me an incredible deal! What a car! I'm now a life time customer to Subaru of Gwinnett. An incredible modern dealership with lounge areas, work stations, bathroom that is 5 star like the best hotels. YOU GUYS ROCK! More

by fpiraino1955 Verified Customer Verified Customer

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He was quick friendly upbeat of tempo. He explained his findings precisely as we got in. He gave me his business card so I can contact him at any point during the visit. I'll explain the r He explained his findings precisely as we got in. He gave me his business card so I can contact him at any point during the visit. I'll explain the recall he helped explain the findings as well. Is knowledge was world class and effort was wonderful. More

by ROBERT.LINDSAY19 Verified Customer Verified Customer

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My sales lady Emma was outstanding. She was patient and answered all my questions and took me on a tour. We were able to reach a deal rather quickly. She was patient and answered all my questions and took me on a tour. We were able to reach a deal rather quickly. More

by james3504 Verified Customer Verified Customer

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Dealership is new and sparkling clean. Jody (sales professional) kept on top of the deal the entire time. Finance hit a home run. And all the players took it home for a win win. Could not Jody (sales professional) kept on top of the deal the entire time. Finance hit a home run. And all the players took it home for a win win. Could not be more pleased. Deal was fast, fair, and easy. Thanks to everyone involved. More

by BKD2014 Verified Customer Verified Customer

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Fantastic service representatives, great waiting area, and fast service. I've been very happy every time I've used this dealership, from purchase to maintenance. and fast service. I've been very happy every time I've used this dealership, from purchase to maintenance. More

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Clean, helpful, enthusiastic, attentive to detail. Didn’t make me feel uncomfortable. Great service. Great atmosphere Didn’t make me feel uncomfortable. Great service. Great atmosphere More

by CHRIS.SMITH7 Verified Customer Verified Customer

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We have owned many cars through the years and sat in many services waiting rooms but have NEVER had the pleasant experience that we had on Friday. I wish we had bought a Subaru years ago!! services waiting rooms but have NEVER had the pleasant experience that we had on Friday. I wish we had bought a Subaru years ago!! More

by PATTIYPRZY Verified Customer Verified Customer

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Adam made the trade-in experience super easy. He has a great personality and made our wait enjoyable with his personal & humorous conversations. We were in and out in just a few hours. Susan, in He has a great personality and made our wait enjoyable with his personal & humorous conversations. We were in and out in just a few hours. Susan, in finance, was very efficient and pleasant to work with. I would definitely recommend this dealer ship to friends and family. The only suggestion I would make is for finance to clean out the voice mail so that messages could be left. More

by CHRISTIYOUNG Verified Customer Verified Customer

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Older woman making first car purchase on my own. Fantastic experience from first visit through post purchase visit to learn about tech in car. Highly recommend this dealer and this car- Subaru Outba Fantastic experience from first visit through post purchase visit to learn about tech in car. Highly recommend this dealer and this car- Subaru Outback More

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