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Susan Brown
192 Reviews
I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more192 Reviews
Write a ReviewDealership Experience
4 yrs, 10 mos
Industry Experience
23 yrs, 1 mo
Languages Spoken
English
192 Reviews of Susan Brown
August 30, 2026
We have bought 2 cars there in the last 18 months, and they have been so easy to work with and given us excellent deals. they have been so easy to work with and given us excellent deals. More
by MCB.BIZ
Verified CustomerOther Employees Tagged: Lawrence Le
August 30, 2026
Very relaxed atmosphere, no pressure sales person. Helpful in many ways. Easily provided CarFax report on the pre-owned vehicle we found there. Understanding and flexible regarding payment while I sec Helpful in many ways. Easily provided CarFax report on the pre-owned vehicle we found there. Understanding and flexible regarding payment while I secured the funds. Awesome experience! More
by EKS30519
Other Employees Tagged: Preston Hays
August 29, 2026
Great customer experience. Quickest in and out experience at a car dealer. Very professional sales and finance. Quickest in and out experience at a car dealer. Very professional sales and finance. More
by BETHVASILE
Other Employees Tagged: Matthew Buckles
August 18, 2026
I had a great experience working with Lawrence. He is professional, patient and helpful throughout the entire the whole process. He also worked hard to find a deal that fit my budget. He is professional, patient and helpful throughout the entire the whole process. He also worked hard to find a deal that fit my budget. More
by YLIU9188
Other Employees Tagged: Lance Willhite, Lawrence Le
August 13, 2026
Everyone was friendly, helpful, and very upfront when answering questions for me. Very great experience. answering questions for me. Very great experience. More
by KIMMIB
Other Employees Tagged: Adam Anderson, Matthew Buckles
August 08, 2026
Great service. We agreed upon a price via email. I went, completed the purchase and was out the door in one hour. Can’t beat it. We agreed upon a price via email. I went, completed the purchase and was out the door in one hour. Can’t beat it. More
by CEVERNER1
Other Employees Tagged: Lance Willhite, Tyler Jones
July 20, 2026
The team was easy to work with, and I felt they were fighting for me to get the best price and options based on my family's needs. I plan to come back for my next car, and I feel confident I will have fighting for me to get the best price and options based on my family's needs. I plan to come back for my next car, and I feel confident I will have a similar or even better experience. Susan is a riot, by the way- keep her around; I loved the positive attitude. More
by GREGGBRICKMAN
Other Employees Tagged: Jody Vaughn
July 11, 2026
I recently purchased a 2026 Subaru Outback Wilderness from Subaru of Gwinnett, and it was another fantastic experience. I’ve worked with Matthew Buckles before, and once again he was outstanding. He m from Subaru of Gwinnett, and it was another fantastic experience. I’ve worked with Matthew Buckles before, and once again he was outstanding. He made the process easy, answered my questions, and helped me find the exact vehicle I was looking for. The entire purchase was straightforward with no pressure, no unnecessary back-and-forth, and no nonsense during the paperwork. Susan in Finance was friendly, efficient, and made the paperwork process quick and stress-free. I also really appreciate Julie Adams taking the time to schedule my Love Encore appointment so I can learn all the features of my new Outback Wilderness. It’s a great example of the customer service that continues after you drive off the lot. To top it all off, the dealership even delivered my new Outback to me, making the entire experience incredibly convenient. Subaru of Gwinnett continues to provide excellent customer service before, during, and after the sale. I highly recommend them to anyone looking for a hassle-free car buying experience! More
by SarahRees
Other Employees Tagged: Jennifer Kessler, Matthew Buckles, Jeff Bowman, Julie Adams, Emma Miranda, Brooke Quigley-Steele, Caroline Bowen
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