Subaru of Gwinnett - Service Center

Subaru of Gwinnett has repeatedly helped me both when I had problems with my Subaru and when I needed normal maintenance. It was especially good dealing with Hailey Armour, my service advisor, who worked h had problems with my Subaru and when I needed normal maintenance. It was especially good dealing with Hailey Armour, my service advisor, who worked hard to express my concerns to the people servicing my car and their reports back to me. I would encourage Subaru of Gwinnett to maintain a longer history of work done on my car. I have a 2013 Subaru and find that when they moved to their new database they did not transfer over all the data records on my car's service. Many Subaru owners keep their cars more than 10 years, so a complete database from the time of purchase up to the present is necessary to know the true history of the car. More

Modern clean having a snack bar is definitely a plus a well run operation all employees courteous well run operation all employees courteous More

The facility is really nice. There are different areas for different purposes such as quiet area, kids area, etc. The only comment I have is that communication could be improved. There are different areas for different purposes such as quiet area, kids area, etc. The only comment I have is that communication could be improved. My service was not done with the time frame I was told when I checked in. None kept me updated and I had to ask to find out. More

Very patient and clarified questions I had regarding what was actually covered in the 18,000 mile service. was actually covered in the 18,000 mile service. More

Service was great as usual but I did not care for the waiting area which felt like a bus station waiting area. I waited in the new sales area which was more comfortable and relaxing although I was surpr waiting area which felt like a bus station waiting area. I waited in the new sales area which was more comfortable and relaxing although I was surprised that there was not more space for more than two new vehicles! More

Extremely helpful and great service! 10/10 lifetime customer and will be lifetime subaru user 10/10 lifetime customer and will be lifetime subaru user More

Sales person, Ana went out of her way to help up get a small repair done. The dealership was clean, comfortable and friendly. small repair done. The dealership was clean, comfortable and friendly. More

Jeff was great to work with. He kept me informed of the status and met the tentative date of work completion that he provided at the start. I cannot say that for another dealer He kept me informed of the status and met the tentative date of work completion that he provided at the start. I cannot say that for another dealer I work with on my other vehicle (non Subaru). More

Sales person, Ana went out of her way to help up get a small repair done. The dealership was clean, comfortable and friendly. small repair done. The dealership was clean, comfortable and friendly. More

New location is great. Employees were courteous and attentive and answered all my questions and met my needs. Service has been great! Employees were courteous and attentive and answered all my questions and met my needs. Service has been great! More