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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,122 Reviews

3,122 Reviews of Subaru of Gwinnett - Service Center

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March 19, 2023

very good. I feel comfy. They are very seriously fix the problem with my car. More

by HAOCHENJANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuwn
Mar 20, 2023 -

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

March 18, 2023

A complete great experience while bringing our car for service at this location for diagnostic of “check engine light”. Had a 12:30 appointment on Saturday, upon arrival were informed of long waiting time More

by GPINA02
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Subaru of Gwinnett responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

March 15, 2023

Service department personnel are friendly and kept me informed. Wait is reasonable, Explanation of service/repairs is thorough. Waiting areas are comfortable and amenities are generous. Highly recommend. More

by HOUPELA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names and don’t recognize faces of service persons helping me.
Mar 17, 2023 -

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! Thanks for the recommendation, and have an amazing day!

March 15, 2023

Subaru of Gwinnett is Fair, thourough, and friendly. We drive past a closer dealer to use them. More

by RFEIBISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
Mar 17, 2023 -

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! Safe travels!

March 14, 2023

Had an issue with the service center and had to be a Karen and get the GM involved. I was displeased with the service center manager and his attitude but Lance was able to smooth things over. More

by COLSONMSPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike- service Mng and Lance sales mng
Mar 17, 2023 -

Subaru of Gwinnett responded

Hello Colsonmspt, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!

March 12, 2023

The service person I worked with was great. He kept me up to date and was professional and personable. More

by J2KARKULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Adams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
Mar 15, 2023 -

Subaru of Gwinnett responded

Hi, thank you for your kind words! We're happy we could help. Our team is available should you require any extra help.

March 11, 2023

Shaw did a wonderful job assisting me with with the issue on our Forester. He communicated the fix articulately..Tiffani has bee excellent in the sales process and in assisting with contacting the proper pe More

by GOLDSACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Felt, Tiffani Ho
Mar 13, 2023 -

Subaru of Gwinnett responded

Hello, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. We hope you continue to choose us for all your automotive needs! Take care!

March 10, 2023

They do their job well, responsible and care about both the client and their vehicle More

by Rivera201247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Wiggins
Mar 12, 2023 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 10, 2023

The service at Subsru of Gwinnett is great. We drive by another dealership to get here. The service department is thorough, prompt and polite. More

by RFEIBISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isa Kone, Jill Thurston, Kyle Formella
Mar 13, 2023 -

Subaru of Gwinnett responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 10, 2023

Great overall experience. Would recommend to friends and colleagues. Chad was great and Tim in finance was great More

by BRIAN.LOTT58
Recommend Dealer
Yes
Employees Worked With
Chad in sales. And Tim in finance
Mar 13, 2023 -

Subaru of Gwinnett responded

Hello, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. We hope you continue to choose us for all your automotive needs! Take care!

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