Subaru of Jacksonville - Service Center

Love the Express Service Service department folks are friendly, helpful, and speedy! Convenient location right off I295 and pleasant waiting room. So pleased I bought my Sub Service department folks are friendly, helpful, and speedy! Convenient location right off I295 and pleasant waiting room. So pleased I bought my Subaru Forrester there. More

Express Service Oil Change and Tire rotation Great staff check in was easy and the waiting area is nice. Coffee and snacks and drinks arr a nice touch. Gabe was great, very polite and complicat Great staff check in was easy and the waiting area is nice. Coffee and snacks and drinks arr a nice touch. Gabe was great, very polite and complicated often. i would not consider this an express service. An hour and a half seems a little much for a 30 mute oil change. I did see a salesman well I was waiting and looking at an Outback. I told him how bad I hated the Forester I bought. A little disappointed that he did not seem to interested in finding out why or maybe offering to look at the Outback I was looking at. More

Great 1st experience at this dealership I just moved to Jacksonville and my leased Subaru needed its 12k oil change/checkup. I was able to come in early on a Saturday and they completed the I just moved to Jacksonville and my leased Subaru needed its 12k oil change/checkup. I was able to come in early on a Saturday and they completed the work in less than an hour. The guys were all friendly & quickly transferred my information into the system. More

OUTSTANDING EMPLOYEES THIS SI THE BEST DEALERSHIP II HAVE BEEN TO IN MY 48 YEARS SAND MANY CAR PURCHASES. IT FAR EXCEEDS THE OTHER DEALERSHIPS I HAVE BEEN IN AND ACTUALLY B THIS SI THE BEST DEALERSHIP II HAVE BEEN TO IN MY 48 YEARS SAND MANY CAR PURCHASES. IT FAR EXCEEDS THE OTHER DEALERSHIPS I HAVE BEEN IN AND ACTUALLY BOUGHT CARS FROM.THIS DEALERSHIP SHOWS SOME CLASS, OTHERS DO NOT !!!! More

Outstanding, compassionate service After months of research, I recently purchased a used Subaru from a non-Subaru dealer in another city. The independent inspection I obtained reference After months of research, I recently purchased a used Subaru from a non-Subaru dealer in another city. The independent inspection I obtained referenced an issue with an expensive part that I requested be repaired prior to completing the purchase. Both the sales associate and the sales manager there said that the vehicle was still under warranty and that I as a consumer would get better and quicker service if I took it in for repair rather than them. So I bought the car and took it in to Subaru of Jacksonville later that week. Lo and behold, the vehicle was out of warranty based on the number of years, not the mileage, which the selling dealership neglected to mention. I broke down right there in the showroom, both out of anger and embarrassment. Jennifer immediately took control of the situation, calmed me down, and worked to ensure that the vehicle would get repaired under warranty because, as she said, that is what Subaru does. Her care and compassion turned an awful situation into one of gratitude. Then, when I returned a week later to effect the repairs after the parts had been ordered, I found out that a bigger, related issue was uncovered. Josh did not even hesitate to initiate steps to get all the repairs completed at no cost to me, keeping me informed along the way and even going the extra step to have the car cleaned before handing back the keys. Together, these outstanding service advisers have created an advocate for Subarus in general and this dealership specifically, for life. The entire staff practices what they preach. So refreshing. More

Gabe and Mike M were great. Experience is always great. Very reputable dealership. Never feel like I get the run around. This is ridiculous that there is a 25 word minimum. Very reputable dealership. Never feel like I get the run around. This is ridiculous that there is a 25 word minimum. More

Great service staff. Prompt. Courteous. Great waiting lounge. Cleanest bathrooms ever. Convenient location. Great follow up. Love my Subaru. As the saying goes. Drive a Subaru and you will buy one! lounge. Cleanest bathrooms ever. Convenient location. Great follow up. Love my Subaru. As the saying goes. Drive a Subaru and you will buy one! More

Great Service Gabe, Mike M and Mike B took great care of me! They were very pleasant and able to get me into the Express Service queue quickly even though I didn't Gabe, Mike M and Mike B took great care of me! They were very pleasant and able to get me into the Express Service queue quickly even though I didn't have an appointment. This is my go-to place for Service on my Forester. More

Another Great Experience! Once again, to complement our very positive buying experience, we've had another great service visit. Not only was my car given an oil change, and sy Once again, to complement our very positive buying experience, we've had another great service visit. Not only was my car given an oil change, and systems check, but we received a complementary car wash all in record time! Love this dealership More

Always great service! Our 2015 Subaru Outback is the best car we have ever owned. Service visits are always quick and thorough. Appreciate all the folks who work there. Our 2015 Subaru Outback is the best car we have ever owned. Service visits are always quick and thorough. Appreciate all the folks who work there. More