Subaru of Jacksonville - Service Center

Terrible customer service My 2017 Subaru’s electrical system just died one morning 2.5 years after purchase, while still under warranty. We jump started the car and took it to My 2017 Subaru’s electrical system just died one morning 2.5 years after purchase, while still under warranty. We jump started the car and took it to the dealer. They said they checked everything and the battery was fine. It would not start again within a week. This time they said it was the battery. So we had it replaced. It died again within a week and this time could not be jump started. We had it towed to the dealer. The service manager Russell, promised a loaner vehicle on the phone but told us that he did not have one to offer when we arrived. He then said it was a software update issue but he could not update the software if the battery was dead. He also said he did not have another battery to give us and told us to go to Advane Auto Parts to get a new battery for the car. After we gave them a new battery, he installed it and updated the software. We asked him to hold on to the car for a few days to see if the problem was truly resolved and he declined. The car has again died with a week, and we now have to pay $69 to tow it to Subaru of Orange Park to see if they can fix it. Bottom line: The service team at Subaru of Jacksonville has been rude, lazy, and incompetent in this matter and lied to us about the use of a loaner vehicle. We would never buy a car from them and will not return there for service. More

Service My service appointment was on time, quick and professional. The waiting area was well equipped with snacks and beverages and the seating was comfortab My service appointment was on time, quick and professional. The waiting area was well equipped with snacks and beverages and the seating was comfortable. An assortment of reading material was on hand along with a television set. More

Service Friday My appointment was made easily; they were on time and communicated with me clearly and helped me understand and prioritize services ; the waiting area My appointment was made easily; they were on time and communicated with me clearly and helped me understand and prioritize services ; the waiting area allowed me to work while I was waiting .... More

Excellent Service From the moment your arrive for service, even in the fast oil change line, you are treated professionally and courteously. The employees know what th From the moment your arrive for service, even in the fast oil change line, you are treated professionally and courteously. The employees know what they need to know and are always friendly. Paperwork is done quickly and then it is into the waiting room, a room with sodas and water and snacks and coffee, all free. The chairs are comfortable and if there is more to be done on the vehicle, a very friendly employee comes in with an update, and a reasonable estimation of the time needed. Checking out and paying is seamless. I have been in several times and been impressed each time. Anytime you can ask questions and receive thorough and polite answers in a Service Department is outstanding, and well above the norm when accompanied by very pleasant, friendly and professional service personnel. More

Fast and Friendly service Dan & Gabe, cudo’s on a great job on my oil change and tire rotation. Again, a bit disappointed with complimentary car wash as the doors still showed Dan & Gabe, cudo’s on a great job on my oil change and tire rotation. Again, a bit disappointed with complimentary car wash as the doors still showed dirt streaks. More

Quick response service Consistent personable, quick and efficient response throughout the life of my vehicle. Excellent service. Formerly, in sales, thorough orientation t Consistent personable, quick and efficient response throughout the life of my vehicle. Excellent service. Formerly, in sales, thorough orientation to models and politeness and patience with family and friends who have shopped. More

Never Going Anywhere Else They are great. This is where I bought my car and it’s the only place I’ve taken it for service. They do a great job. They are great. This is where I bought my car and it’s the only place I’ve taken it for service. They do a great job. More

Excellent service Dan and Gabe were pleasant, prompt, and professional. Everything was as promised but was completed faster than expected. I am very thankful for their Dan and Gabe were pleasant, prompt, and professional. Everything was as promised but was completed faster than expected. I am very thankful for their work More

Great dealership After 4 1/2 years of Florida heat, our battery finally gave out today, in our 2015 Outback. Call Subaru of Jacksonville and they told me to bring r After 4 1/2 years of Florida heat, our battery finally gave out today, in our 2015 Outback. Call Subaru of Jacksonville and they told me to bring right in. Less than a hour later, new battery installed. They even washed and vacuumed our car too. Outstanding customer service! More

Quick Service Lane- Superb Experience I arrived for a quick oil change with no appointment. Service was excellent. Additionally, the team also identified an outstanding recall (and repaire I arrived for a quick oil change with no appointment. Service was excellent. Additionally, the team also identified an outstanding recall (and repaired it) as well as a battery failure during the multi point inspection. All items were addressed and I was STILL only at the service center for an hour total. Well done! More