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Subaru of Jacksonville - Service Center
Jacksonville, FL
2,079 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,079 Reviews of Subaru of Jacksonville - Service Center
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May 28, 2019
Service Dept. is Subpar I don't know the name of the service department member with whom we dealt, but it wasn't Gabe, whose name is on the card we were given when asked to r I don't know the name of the service department member with whom we dealt, but it wasn't Gabe, whose name is on the card we were given when asked to rate Subaru of Jax - Gabe was simply the person who "rang us up", so to speak, when it was time to pay for the service performed on our vehicle. First, the employee who wasn't Gabe tried to tell us that our rear brakes would need to be replaced soon - we just had the rear brakes replaced 7 months ago, and there is absolutely nothing wrong with them. Secondly, he recommended that our battery be replaced. As the battery was original to the vehicle, we agreed, only to find when we started the vehicle to leave the dealership, that they failed to reset the idle and the vehicle nearly stalled every time we started it. Refusing to leave the dealership, we demanded that the service department fix the idle on the vehicle, as they should have known enough to do when they replaced the battery, only to be told rather condescendingly by the employee who wasn't Gabe, that had we just allowed the vehicle to run for a while, the computer would have adjusted itself and the idle would have been fine (which I don't believe is true). Unfortunately, it was our distinct impression that the employee who wasn't Gabe saw two women and thought it appropriate to recommend needless service, and then to be condescending (borderline rude) when he was called out on his incompetence. More
by kostmom
Employees Worked With
Gabriel Mulkey
May 25, 2019
Another reason to buy a Subaru I have had the opportunity to deal with service and sales. Staff is extremely knowledgeable and friendly. You could not ask for better people! As al I have had the opportunity to deal with service and sales. Staff is extremely knowledgeable and friendly. You could not ask for better people! As always, Jen and Gabe knocked it out of the park. See you in another 6k miles. :)~ More
by Joel
Employees Worked With
Jennifer Becker, Gabriel Mulkey
May 25, 2019
Love this dealership! We bought our first Subaru 4 years ago, and every time we go in this dealership, everyone is friendly and helpful. I am completely comfortable with th We bought our first Subaru 4 years ago, and every time we go in this dealership, everyone is friendly and helpful. I am completely comfortable with the service department, and I trust their recommendations for maintenance needs. We won’t take our car anywhere else! More
by Jolie LaVigne
May 23, 2019
Always friendly and fast! I have always used a dealership for service on my Crosstrek. While there are two Subaru dealerships in Jax, I only go to Subaru of Jacksonville on At I have always used a dealership for service on my Crosstrek. While there are two Subaru dealerships in Jax, I only go to Subaru of Jacksonville on Atlantic. They certainly reward loyal clients. I often take advantage of the express lane for my oil changes, and I'm in and out (with a carwash!) quickly. Thanks y'all. More
by Elisabeth
Employees Worked With
Max Talbert, Lindsay Carter, Gabriel Mulkey
May 23, 2019
First time customer It was my new cars first maintenance. The people were so friendly & helpful. It was actually a pleasure getting my car serviced. Also it was a short w It was my new cars first maintenance. The people were so friendly & helpful. It was actually a pleasure getting my car serviced. Also it was a short wait. More
by Karin19
Employees Worked With
Josh Sereda, Max Talbert, Gabriel Mulkey
May 23, 2019
Excellent service, great people! My 4 years old Forester has been having problems with the A/C. This is the third time and hopefully the last. Service Department Excellent job! My 4 years old Forester has been having problems with the A/C. This is the third time and hopefully the last. Service Department Excellent job! More
by Pitski1322
Employees Worked With
Other Employees :
Josh Sereda, Jennifer Becker, Lindsay Carter
May 22, 2019
Great Service! This was my first visit after moving here and it was so refreshing not getting the "service runarounds" that some dealers give you. Gabe and Max were This was my first visit after moving here and it was so refreshing not getting the "service runarounds" that some dealers give you. Gabe and Max were friendly and really gave me exceptional service! Also had some questions that Josh answered for me. I will absolutely use them for ALL my future service needs. More
by Theresa
Employees Worked With
Josh Sereda, Max Talbert, Gabriel Mulkey
May 21, 2019
Out of state and needing service from TN and needed oil change quickly as oil light came on! Contacted Subaru of Jacksonville and found Max and Gabriel! Well I was treated like a KI from TN and needed oil change quickly as oil light came on! Contacted Subaru of Jacksonville and found Max and Gabriel! Well I was treated like a KING and my car was ready in record time!!! I'm back home in TN now and now have the peace of mind to know these guys are my "GO TO" guys in Jacksonville for my car needs! What a great service!! thanks guys!!! More
by jwade57
Employees Worked With
Max Talbert, Gabriel Mulkey
May 21, 2019
Best service ever! I am so glad we bought our Impreza from Subaru of Jacksonville. Great car! Great service! The routine servicing is thorough and efficient. I leave the I am so glad we bought our Impreza from Subaru of Jacksonville. Great car! Great service! The routine servicing is thorough and efficient. I leave the service dept knowing my car is safe and in good shape. The much needed carwash is a bonus :) More
by Sunny Mathews
May 21, 2019
Outstanding Service Visit I was very impressed with the friendly "can do" attitude of the service personnel I dealt with. Additionally, the facility's waiting area was well sto I was very impressed with the friendly "can do" attitude of the service personnel I dealt with. Additionally, the facility's waiting area was well stocked with water, soda, coffee and snacks. I highly recommend this dealership! More
by PatPete2013
Employees Worked With
Max Talbert, Gabriel Mulkey
