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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,078 Reviews

2,078 Reviews of Subaru of Jacksonville - Service Center

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April 26, 2022

Always a pleasure bringing my car here! Service is always fantastic, quick, and reliable. And the service team is always pleasant to work with! Thank you! More

by jillolmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Subaru of Jacksonville responded

We are so glad our service team takes great care of you, Jill! Thank you for the shoutout, and we appreciate you being part of our SOJAX family!

April 22, 2022

I worked with Mike Needham who gave my forester a quick diagnostic and had me out the door quickly with a handshake, problem solved. Very nice people there in Jax. More

by Fcs262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Subaru of Jacksonville responded

Fcs262 - we're so glad we were able to help you, quickly, with your Subaru service needs. Thank you for being part of the SOJAX family!

April 21, 2022

I have received excellent customer service during the diagnostic and repair of my Subaru. I’m sold and will continue to get service here. More

by XarionOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Schaer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gercken
Apr 21, 2022 -

Subaru of Jacksonville responded

XarionOG - we are so glad you had a great experience with our Service Team and Parts Team. Thank you for the kind review, we are so glad you chose us! Welcome to the fam!

April 20, 2022

No hassle and speedy service. Was in and out in a reasonable amount of time. More

by koreen.parry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Subaru of Jacksonville responded

koreen.parry - thanks so much for the 5-stars and choosing SOJAX. We are so happy you had good visit! See you soon.

April 13, 2022

Ray Powdrell was great - oversaw that I got the best service on my repairs and he Even suggested some great options for upgrade for me . Love his excellent service - I will not go anywhere else More

by susanwatson60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Powdrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Subaru of Jacksonville responded

susanwatson60, thanks so much for the great review and choosing SOJAX. We are so happy to read about your great experience with Ray!

Apr 19, 2022 -

susanwatson60 responded

Ray Powdrell was great - oversaw that I got the best service on my repairs and he Even suggested some great options for upgrade for me . Love his excellent service - I will not go anywhere else

Apr 19, 2022 -

Subaru of Jacksonville responded

We are all big fans of Ray, also! He's such a great guy!

April 13, 2022

I am never disappointed when I take my car in for service. It’s always timely and thorough. Mike Needham is personal and professional as my service advisor. I really love this dealership! More

by Jane2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Subaru of Jacksonville responded

Jane2017, thanks so much for the great review and for choosing us. We appreciate you being part of our SOJAX family!

Apr 13, 2022 -

Jane2017 responded

Pleasure!

April 07, 2022

My first time at Subaru of Jax with my 2015 Forester XT. I bought it used so I had no idea what had been maintained on the vehicle. My service rep listen to what I wanted to do and steered me in the right More

by wesplak2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Subaru of Jacksonville responded

We're so happy to read about your experience with us and our team. Enjoy your Forester XT and we look forward to seeing you again!

April 06, 2022

Service Rep was very knowledgeable and extremely helpful. He kept me in the loop the entire time. More

by Debra Shafer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Subaru of Jacksonville responded

Thanks for the great review, Debra!

April 01, 2022

Very courteous, professional, and helpful. Work on my Subaru done much more quickly than guestimate I'd been told. Loaner car was ready & waiting for me, no prob. All in all, great service fro More

by Kate822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Subaru of Jacksonville responded

Kate822, thank you so much for your kind words and 5-stars. We are so glad to see our Service Team took great care of you and your beautiful blue Forester! Thanks for being part of the SOJAX fam!

March 23, 2022

I have never received service and care like this dealership! They are a step above every other dealership where I have bought or serviced my car. More

by DMCCARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
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