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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,079 Reviews

2,079 Reviews of Subaru of Jacksonville - Service Center

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March 23, 2022

I have never received service and care like this dealership! They are a step above every other dealership where I have bought or serviced my car. More

by DMCCARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

We are thankful for a great service team! They get us in and out without issue. More

by SB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2022

The online scheduling system appears to be a little bit deficient. My appointment did not show up on their system when I went to my “scheduled appointment”. Had to reschedule the appointment on site for a More

by LH DAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Subaru of Jacksonville responded

We are really sorry about the issue you ran into with our online scheduler. We let our online provider know about it and will keep an eye out for it. Thank you for being patient with us and for being part of the SOJAX Family!

March 19, 2022

I went in to get my rocker panel reattached. It was going to be over $200 and there were 19 people ahead of me. Before I could finish brewing my complementary coffee, Mike McClinnon had it attac More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2022

Everyone I dealt with showed a real interest in helping me fix my issues completely and quickly. Both sales and service were top notch More

by Don Nyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Kane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Hernandez, Carlos Gonzales
March 10, 2022

Great service and customer friendliness. Both the mechanic and customer service manager, Josh, are very friendly and professional Thanks. More

by josecrdns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Henry and Johs., Josh Sereda, Michael Berry
March 10, 2022

Mike N was great. Had a couple of services at same time, and they provided a loaner so I wouldn't have to wait at dealership - although it is a very nice dealership w More

by Pattymelt29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2022

Friendly and knowledgeable staff. Great inventory. Easy service with comfortable waiting area. Great experience from start to finish. More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2022

Subaru of Jacksonville's Service Department is Absolutely Excellent. All 5 of my Service visits have been to Jacksonville Service - I would never go anywhere else. Friendly, Informative, Efficient and Cost More

by DAVETHOMPSON515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Mulkey, Michael Berry
March 04, 2022

Josh in the service department was great. Kept appointment times prompt. Clean dealer with great employees. Thanks SOJaX and thanks Josh !! Tim More

by Tmorley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sereda
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