Subaru of Jacksonville - Service Center

I called to make the appointment and when I told the service department rep what the problem was he automatically knew it was not a one hour fix and that I would need a loaner. Dropped off on Monday and service department rep what the problem was he automatically knew it was not a one hour fix and that I would need a loaner. Dropped off on Monday and was not called until Wednesday to pick up car. Now Mike did it the right way and was very professional in his job More

Excellent service, I needed a loaner car for a trip the next day, luckily they were able to accommodate that need for the week while my car was being serviced. next day, luckily they were able to accommodate that need for the week while my car was being serviced. More

Everyone was super nice and helpful and the experience was quick and easy. I would recommend anyone to go and do business with them! Thank you was quick and easy. I would recommend anyone to go and do business with them! Thank you More

Very responsive and knowledgeable. Comfortable waiting area with nice beverage selection. Explained what service was performed and gave recommendations for future service. All in all a good experience. area with nice beverage selection. Explained what service was performed and gave recommendations for future service. All in all a good experience. More

Anticipating the needs of their customers is what they are excellent in doing. A good example is Gabe’s acknowledgement of my arrival in the service line before he could tend to me personally. Thereafter are excellent in doing. A good example is Gabe’s acknowledgement of my arrival in the service line before he could tend to me personally. Thereafter he proceeded to follow through my vehicle’s service needs and never even forgot that I needed to re-sync my phone, which he happily did at the end. Just great service all around! Thank you- Pedro More

Came in today for oil change and tires on my company car. Being that my car is a “fleet” vehicle, service takes a bit longer for approvals and such. Gabe went above and beyond getting me the tires I needed Being that my car is a “fleet” vehicle, service takes a bit longer for approvals and such. Gabe went above and beyond getting me the tires I needed for the car. The service was super fast and everyone I spoke with was extremely nice. I highly recommend coming here. More

Even though I began our lease in NY, we have been going to Jacksonville Toyota for our service and have nothing short of wonderful customer service. Keep up the great work Service Department! to Jacksonville Toyota for our service and have nothing short of wonderful customer service. Keep up the great work Service Department! More

I love be greeted like they know me as family. Love this dealership. From the sales person to service I have never had any issues. this dealership. From the sales person to service I have never had any issues. More

Mike Needham was great to work with. He was so patient with me and my car issues and made sure I was taken care of each time I called in or each time I had to come in. He was very responsive and kind. I h with me and my car issues and made sure I was taken care of each time I called in or each time I had to come in. He was very responsive and kind. I have never had a bad experience at this Subaru location in the 3 years I have been going there. More

Went for basic maintenance check using express service (no reservation). Gabriel check us in , He was professional and friendly . Waiting lounge was great and clean. (no reservation). Gabriel check us in , He was professional and friendly . Waiting lounge was great and clean. More