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Subaru of Las Vegas
Las Vegas, NV
1,184 Reviews
At Subaru of Las Vegas, we offer new Subaru cars in Las Vegas, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Las Vegas.
For years, our financial staff at Subaru of Las Vegas has offered expert advice for those seeking a great Subaru car loan or lease. Our service doesn't stop there. Las Vegas customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru car parts.
You can reach Subaru of Las Vegas any time by calling us or simply visiting our Las Vegas Subaru dealership at 6455 Roy Horn Way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,184 reviews
May 31, 2025
I am writing to formally express my deep dissatisfaction with the ongoing poor customer service I have experienced at Subaru Las Vegas, NV, particularly at the auto service department. Unfortunately, this i with the ongoing poor customer service I have experienced at Subaru Las Vegas, NV, particularly at the auto service department. Unfortunately, this is not an isolated incident, but the service I received on May 30, 2025, was by far the worst and has raised serious safety concerns. Previously, I had my tires rotated at this location, and unknowingly, the service team failed to reinstall two lug nuts and studs on the front driver-side tire. I only became aware of this issue when I ran over a nail and took my vehicle to Costco Tire Service, where my tires are under warranty. Costco was unable to perform the repair due to the missing lug nuts and studs, and they strongly advised I get this issue resolved before proceeding. I contacted Subaru Las Vegas to schedule a repair, and on May 30, I arrived for the appointment. I was assisted by Mikey Rocha III, an Express Service Advisor, who recommended a full tire replacement, claiming the tire was unrepairable. I informed him that since my tire was still under warranty at Costco, I preferred to have the replacement done there. After several hours of waiting, Mikey Rocha III returned and told me the issue had been resolved — that their axle technician had added a lug nut and the job was complete. Trusting this information, I drove to Costco Tire Center expecting to proceed with the replacement. However, I was shocked when the Costco staff informed me that two lug nuts and studs were still damaged, and they deemed the vehicle unsafe to drive, recommending that it be towed. Because of this negligence, I was forced to have my vehicle towed from Costco and incurred extra charges due to the distance. More importantly, I had unknowingly driven a potentially dangerous vehicle on the freeway — a situation that could have ended tragically. I am beyond frustrated with the deception and negligence shown by the Subaru Las Vegas service team. Instead of resolving the issue responsibly, they provided false assurances, put my safety at risk, and caused me significant inconvenience and financial loss. I am seriously considering legal action, as what happened was not only a violation of professional standards, but also a matter of personal safety and accountability. FYI: Based on the document provided to me these are the people involved - Mikey Rocha, Service Consultant and M. Rodriguez, Certified Technician More
by LARPH
Employees Worked With
MIKEY ROCHA III and M. Rodriguez
May 30, 2025
Allan Carrillo provided an excellent and seamless experience. Very friendly and answered all of our questions with ease. I’ll definitely call him for future purchases and recommend for family and fri experience. Very friendly and answered all of our questions with ease. I’ll definitely call him for future purchases and recommend for family and friends. More
by JESSMELODYM
Verified CustomerEmployees Worked With
Allan carillo
May 25, 2025
We knew before going in that this dealership had their xxxx together. We had a prior experience with the service department. Perfect score with the service dept . We knew what we wanted going in and they xxxx together. We had a prior experience with the service department. Perfect score with the service dept . We knew what we wanted going in and they made it happen. Traded in our old car . Got a fair price and walked out with our new car in 3 hours. Not 6 or 8 hrs later after playing the usual dealership games . Special shout out to our salesman Mike Nelson ! More
by SLEWDOCTOR1964
Employees Worked With
Other Employees :
Sorry for whoever I left out . I’m suffering from severe allergies and can’t remember all the people I felt with .
May 24, 2025
Great customer service! Bri was courteous and efficient. She made sure our experience went smoothly and effortlessly. Bri was courteous and efficient. She made sure our experience went smoothly and effortlessly. More
by cwynot
Employees Worked With
May 24, 2025
Very friendly and treated us like family Provided very good service and explained everything that was important good service and explained everything that was important More
by REDEYE1059
May 21, 2025
My buying experience at Subaru of Las Vegas was first rate. I was treated with respect, the pricing was transparent, and the process was easy and efficient. Thank you Joshua and Jaina for the great servi rate. I was treated with respect, the pricing was transparent, and the process was easy and efficient. Thank you Joshua and Jaina for the great service. More
by RANDY4912
May 15, 2025
Phillip is awesome, very helpful, kind & patient. Julian Hernandez, is also awesome, very helpful & kind. Both of them are very respectful Julian Hernandez, is also awesome, very helpful & kind. Both of them are very respectful More
by PENGUIN1953
Employees Worked With
May 15, 2025
I received great customer service, from the Internet salesman, to Joshua, and all his team to make it possible on the trade in, to the purchased of the first Subaru. A big Thanks. salesman, to Joshua, and all his team to make it possible on the trade in, to the purchased of the first Subaru. A big Thanks. More
by apioner
Employees Worked With
May 15, 2025
Eric was super helpful and easy to work with, and the dealership is always friendly and helpful with our needs. dealership is always friendly and helpful with our needs. More
by Annette.cruz26
Employees Worked With
May 15, 2025
This dealership is top of the line when it comes to buying a vehicle, I felt like I was talking to a human being when I bought my car from here, very professional and helpful, so glad I came here. buying a vehicle, I felt like I was talking to a human being when I bought my car from here, very professional and helpful, so glad I came here. More
by CUDABACKAARON
