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Subaru of Little Rock

Little Rock , AR

4.8
311 Reviews
Subaru of Little Rock: Up-Shifting the Subaru and Used-Car Buying Experience in Little Rock, Hot Springs, Pine Bluff and Conway. If you're interested in a new Subaru model or used car and live in Hot Springs, Pine Bluff, Conway, Little Rock, Bryant, or Alexander you're in luck! Subaru of Little Rock has a stellar lineup of new and used cars, including the Outback, Forester, Outback Sport, BRZ, WRX, Legacy, Impreza and Crosstrek, among many others. If you prefer to explore different car models from the comfort of your home, you'll be happy to know, you can do so simply by visiting our new 2017-2018 Subaru and used car inventories online. Don't hesitate to give us a call today with any questions!
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12121 Colonel Glenn Road

Little Rock , AR

72210

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Showing 311 reviews

May 28, 2025

Subaru of Little Rock made the car buying process easy and, I left with the lot with the exact car I went searching for. More

by aprilneff80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramun Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Subaru of Little Rock responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Subaru of Little Rock are glad to have you as a customer. Sales Reviews: Bryan Smith General Sales Manager 501-503-5454 bsmith@winrockautomotive.com

May 28, 2025

MY credit was ran through Subaru Financial without my permission when I decided to buy the vehicle. (I intended to use USAA). When I complained I was told they would cancel that loan and "let" me use USA More

by ROBIN.D.FLANERY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Caddy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Subaru of Little Rock responded

Robin, I am sorry to hear that your experience did not meet your expectations or our standards. Please reach out to me so I can understand what happened. Landon Montgomery General Manager 501-503-5454 lmontgomery@winrockautomotive.com

Jun 02, 2025 -

ROBIN.D.FLANERY responded

I went over everything in great detail when I expressed my displeasure of your questionable business practices at the time of the sale, the next day on the phone (with you) I experienced a semi-threating verbal backlash/tone from you stating you would just "tear up the deal" so very very unprofessional; as my car was already in transit to my location), so you have already heard this in detail, then next day the phone the detail I expressed to you was nothing short of methodical point by point. . It was not until till I received my full paperwork 3 weeks later that I discovered the full extent of everything that was done and deceptive practices the finance manager engaged in. (especially the extended warranty information that was more than just misleading). You did not want to hear anything I was saying until you received public feedback, I had tried to work out a fix with you (you refused to and just flat told me "No we can't do that" (that being a problem you created) this was of course before I found out about the warranty, which has changed the scope. (But I do now realize why you did not want me to pay for the extended warranty at the time of purchase (as I offered to do) because I would have been able to read it and would have caught the verbal lies at that time. I was told verbally by the finance manage that the "Subaru Extended Service Agreement backed by Subaru" extended warranty would be $3520.00 for 10 years 100,000 miles and included a maintenance agreement for $699.00 for oil changes and tire rotations over the same time. When I received the ACTUAL buyers order in the mail, I was not only charged separately for a total of $4219. but had two mystery charges one for Service and handling $129.00 and one for $174.99. But was already charged on the window sticker for $1420.00 for "destination and delivery"(I did not receive this sticker until the next day. Furthermore, MOST IMPORTENLY as far as the warranty goes the paperwork I received (three weeks later) stated 96 months 80,000 miles not the 10-year 100,000 mile I was promised. what I was told. I repeat, I consider they dealership to be dishonest the finance manager to be far worse than dishonest. and would advise anyone looking to purchase a vehicle there to go anywhere else. and there is so much more, lots more Unfortunately I don't have the space to write it all down, and even more insufferable you are the closest Subaru dealership to me with the next closest being over a 3 hour one way drive, so I have no choice but to return to your "hostile" environment to have my car serviced and use the warranty you sold me) But trying to make yourself look useful with this e-mail wanting to talk (like you are reaching out) when I already tried (twice) to talk with you is further evidence of you untruthfulness.

May 27, 2025

It's a great place to buy and service your car. Service personnel employees are great and they took great care of my car. More

by VENITAMINIKWU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Prater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Subaru of Little Rock responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Subaru of Little Rock. We look forward to having you as one of our valued customers for many more years to come! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

May 27, 2025

I received a loaner car for doctor appointment. Staff very courteous! Kept me updated even though they were very busy! More

by bethrobinson66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayvius Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Subaru of Little Rock responded

Thank you for choosing Subaru of Little Rock. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

May 27, 2025

great dealership with really great staff. very helpful and would recommend to everybody. answered all my questions and got me what i needed! More

by kayleedawn917
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Moncho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tay Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Subaru of Little Rock responded

Thanks for sharing about your experience with Subaru of Little Rock. We appreciate your business and hope to see you again soon! Sales Reviews: Bryan Smith General Sales Manager 501-503-5454 bsmith@winrockautomotive.com

May 27, 2025

I am impressed with Subaru of Little Rock. The service is always efficient and proficient! Everyone I have dealt with is friendly and seems to enjoy being there. More

by angeliadolden1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kipperlie Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duncan Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Subaru of Little Rock responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Subaru of Little Rock. We look forward to having you as one of our valued customers for many more years to come! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

May 27, 2025

Easy to work with, quick and painless car buying experience. Would definitely work with them again in the future. More

by alyssa.quintero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramun Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tay Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Subaru of Little Rock responded

Here at Subaru of Little Rock, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Sales Reviews: Bryan Smith General Sales Manager 501-503-5454 bsmith@winrockautomotive.com

May 27, 2025

Casey was amazing. Very patient with us. Explained everything. Each question was answered and explained. We are so happy we chose this dealership and we did spent More

by kcurry888
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tay Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn't get the receptionist name that day but she was so helpful, a nice face and smile. Also that matters now a days.
May 27, 2025 -

Subaru of Little Rock responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Subaru of Little Rock! Sales Reviews: Bryan Smith General Sales Manager 501-503-5454 bsmith@winrockautomotive.com

May 27, 2025

Very clean and everyone was not ony friendly but well knowledgeable as well thank you. More

by fcj8035
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Brumfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Subaru of Little Rock responded

Here at Subaru of Little Rock, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Sales Reviews: Bryan Smith General Sales Manager 501-503-5454 bsmith@winrockautomotive.com

May 27, 2025

Dylan and Robert were awesome. The finance manager was rushing through the process. The car was great. More

by jeepgirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
May 28, 2025 -

Subaru of Little Rock responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sales Reviews: Bryan Smith General Sales Manager 501-503-5454 bsmith@winrockautomotive.com

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