Subaru of Morristown

Al Rowe Very favorable experience in purchasing a new 2017 Subaru Outback from this dealership. Al Rowe, sales representative, and his colleagues were very he Very favorable experience in purchasing a new 2017 Subaru Outback from this dealership. Al Rowe, sales representative, and his colleagues were very helpful. Al was especially knowledgeable, patient and courteous throughout the process. He was extremely helpful; in explaining the features, options and pricing. I would definitely use him for another purchase. More

Subaru Number Five I just got my fifth Subaru with Subaru of Morristown, and Al Rowe has been the salesman for four of them. I have always had a pleasant experience with I just got my fifth Subaru with Subaru of Morristown, and Al Rowe has been the salesman for four of them. I have always had a pleasant experience with Al. He doesn't pressure you to get things you don't need and explains your options. The dealership explains the paperwork clearly and offers competitive deals. More

Not interested in loyalty, NO good Bought a Subaru Forrester in 2001, thought we would go back because they were very nice. This time looked at 2007 Forrester with 5000 miles on it. We Bought a Subaru Forrester in 2001, thought we would go back because they were very nice. This time looked at 2007 Forrester with 5000 miles on it. We figured we could get a deal. Manager could care less about customer. End up buying brand new for 500 more than their used at another dealer. Never again. Would never go here again. Lost a customer, especially after rude email from manager about review. More

Purchased an Outback Purchased a new Subaru Outback. Worked with Al Rowe who was very easy to work with. He answered all my questions and made the whole process run quite Purchased a new Subaru Outback. Worked with Al Rowe who was very easy to work with. He answered all my questions and made the whole process run quite smoothly. I would recommend this dealership to anyone interested in a Subaru. More

Purchase of new car My wife and I decided to trade our 2010 Forester for a 2015 CPO model, and we had a great experience with Greg Hazen. He was very professional and cou My wife and I decided to trade our 2010 Forester for a 2015 CPO model, and we had a great experience with Greg Hazen. He was very professional and courteous in meeting all of our needs and answering all of our questions. When I picked up the new car the next day, Greg came in on his day off to ensure that the delivery went smoothly, and then spent an hour familiarizing me with the new car. It was a very satisfying experience buying our second Forester and third Subaru. Thank you Greg and also thanks to Tom M., Kevin G. and Tim G. for great customer service! More

Bad experience I've recently purchased a Subaru Legacy for lease. I agreed to a monthly price plus a check for my last two payments on the lease vehicle I was drivin I've recently purchased a Subaru Legacy for lease. I agreed to a monthly price plus a check for my last two payments on the lease vehicle I was driving in. The check would be to eat the last two payments of my Chevy in order to jump into the Subaru Legacy. The agreement was made in March and I've not received a check to date. I was actually told the other day that I would not be getting a check anymore even though we have an agreement in writing. The dealership is staying that the person who filled out the registration paperwork did not properly fill out the correct amounts and that the taxes came out to more than the payment of the check they owed me so they will not provide me a check due to their error. The agreement was zero money down, $245 payment and a check for my last two payments of my previous vehicle. I was never responsible for the registration or tax cost yet they are trying to get out of paying me the money we agreed on. I like this car, and would considering purchasing the vehicle or another like it once my lease is up. But I will not be coming back to this dealership for their business. The GM I've dealt with is Kevin Gilbertson and he has been nothing but difficult to work with and has lied about our written agreement. More

One of the best buying experiences I've ever had I'm kind of a car nut and before purchasing any new car I do a tone of online research. The 2017 Impreza Sport got great independent reviews, so I de I'm kind of a car nut and before purchasing any new car I do a tone of online research. The 2017 Impreza Sport got great independent reviews, so I decided that this was the car for us. I like to communicate with dealers via email before going in to see how they respond to inquiries and to see how transparent they are willing to be regarding pricing. Marc and Shae and Subaru of Morristown always got back to me quickly with no-nonsense replies, they weren't too pushy and their pricing on this new model was very fair. When I actually went to the dealer on the last day of the month to try and make a final deal on a specific car in inventory, they were very accommodating and gave me the fair deal I wanted. The manager also introduced himself to me and asked for candid feedback regarding my experience, which I gladly gave him. I haven't had the car serviced there yet, so I can't comment on the service experience, but I can state that the sales experience was first rate and I would highly recommend Marc and Shae at Subaru of Morristown. More

Excellent dealership AL and Sam were awesome. they provided excellent customer service and a great price. we were in and out and the follow up was great. AL and Sam were awesome. they provided excellent customer service and a great price. we were in and out and the follow up was great. More

Ruined a brand new car Do not take your car here! Took car in for 10k service -- oil change, tires rotation, etc.... two days later, "low engine oil" light comes on (wth!?! Do not take your car here! Took car in for 10k service -- oil change, tires rotation, etc.... two days later, "low engine oil" light comes on (wth!?!) and turns out mechanic did not properly secure oil tank/valves -- ALL of the oil dripped out, undercarriage coated in oil, engine smoking and all sorts of trouble. Needless to say, the car was serviced on Friday & discovered the problem 100 miles from home, on a Sunday -- dealership closed, car rental agencies closed, and we're now stranded. All for a simple oil change that my dog could've done if he had a thumb. Way to go guys - you don't deserve to service anyone's car. More

Clear and respectful from start to finish In February, I purchased my first Subaru after owning Volvos, a Toyota, a Mercedes, an Acura and some other brands not worth mentioning except for the In February, I purchased my first Subaru after owning Volvos, a Toyota, a Mercedes, an Acura and some other brands not worth mentioning except for the '67 Cadillac in college. I purchased a pre-owned Outback with 4000+ miles on it that was a dealer loaner car at the dealership. Greg Hazen was the best; he took great care of me throughout the buying process and I recommend him highly. More