Subaru of Port Richey - Service Center

Brett , the assistant manager was very compassionate & attentive to providing excellent customer service. The promised wait time was within what was promised.i would recommend & purchase Subaru product attentive to providing excellent customer service. The promised wait time was within what was promised.i would recommend & purchase Subaru product More

Very convenient and friendly personnel. I had bought tires last year and one had a slow leak. I took it to Lexus several times and all they did was fill it w air. Never tried to find the underlying iss tires last year and one had a slow leak. I took it to Lexus several times and all they did was fill it w air. Never tried to find the underlying issue. Thank you! More

I went for test drives of both Outback Limited and the XT models. Chris Baird suggested I drive both models to see the difference. I decided on the XT, but the color I wanted was not in stock. Chris located models. Chris Baird suggested I drive both models to see the difference. I decided on the XT, but the color I wanted was not in stock. Chris located the exact one I was looking for and had it for me the next day, We negotiated a price for my trade in. To seal the deal, Chris threw in a few amenities. He was very pleasant, knowledgeable, and determined to make the deal work. When I returned 5 days later with some minor cosmetic concerns, Chris was very attentive in ensuring all was take care of. My friend is considering buying a Legacy Touring XT after seeing it at the dealership. They do not presently have one in the color she wants, but is confident that Chris will keep his eyes open for her and feels comfortable dealing with him after my experience at this dealership and Chris. More

Whenever we get service from them everybody has a Smile everybody is very courteous and they get things done the right way the first time we enjoy going there because they're so friendly and we love love o everybody is very courteous and they get things done the right way the first time we enjoy going there because they're so friendly and we love love our car More

My car is now designated a Lemon pursuant to Florida law. I was told this by Jacob in service. He told me he was going to escalate the situation and get back with me. He didn’t. I had to reschedule my appoin I was told this by Jacob in service. He told me he was going to escalate the situation and get back with me. He didn’t. I had to reschedule my appointment but frankly since they aren’t going to put a 4th stereo system in my car I wasn’t really sure why I needed to drive 2 hours to them. I called and asked for Jacob to call me. He never did. I have to say that before my car was designated a lemon I had been RAVING about this dealership to the point that one of my friends had decided to get her new car there. Now? After my car has been designated a lemon? Crickets. This is really when I need help! More

They have respect and curiosity with their customers. Service Dept cares for their customers. New waiting area is safe and a beautiful area for the customers Service Dept cares for their customers. New waiting area is safe and a beautiful area for the customers More

Helpful and friendly service staff. Great location! Easy to make appointments and on time! Kind to me even though I bought my car up north. to make appointments and on time! Kind to me even though I bought my car up north. More

Every time I come in. Whether it's an oil change or to have tires done they always treat me like family is the best Marlin is the best.!!!!!!!!!!! have tires done they always treat me like family is the best Marlin is the best.!!!!!!!!!!! More

Great service. I explained my issues and the took care of it. I think it is foolish and inconsiderate to force someone (who is taking THEIR time) to fill out the survey to be verbose and write more word it. I think it is foolish and inconsiderate to force someone (who is taking THEIR time) to fill out the survey to be verbose and write more words than needed. If you look at my response above, I said everything I wanted to in 12 words. If I were to give a negative review it would on the survey itself. More