Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Subaru of Port Richey - Service Center
Port Richey, FL
2,376 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,376 Reviews of Subaru of Port Richey - Service Center
Sort by
March 31, 2021
The staff at lokey are excellent both in sales and service i will continue to come there and send friends and family GREAT JOB!!! EVERYONE service i will continue to come there and send friends and family GREAT JOB!!! EVERYONE More
by MERTIE47
Verified Customer
March 30, 2021
Normally I would give this dealership a 5 star rating. I gave it a 2 star this time because I drove from one end of Lutz, Fl. to New Port Richey for no reason at all. I had received a call from Subaru te gave it a 2 star this time because I drove from one end of Lutz, Fl. to New Port Richey for no reason at all. I had received a call from Subaru telling me there was a recall on my Subaru for airbags and another issue. 3 weeks earlier I had it in for routine maintenance and radio update. I had the person double check and she told me there was a recall that was missed. I was leaving later in week for a road trip so I cancelled some other appointments to get my car in before leaving, figuring the airbag recall was an issue I wanted fixed before driving 2,000 miles. The person at Subaru who contacted me made me an appointment. When I arrived the service technician Meryln, who was very nice, informed me I had driven there for no reason. There was no recall on my vehicle. The vehicle with recall was an older Subaru Outback I owned previous to my 2020 Outback. She told me I was not the only one who got a recall notice on bad information. Merlyn was nice enough to top off my fuel to compensate me for the distance I drove and the inconvenience I was caused. More
by PBGVMOM
Employees Worked With
Meryln
March 30, 2021
The staff is always extremely helpful and friendly. They were very good about wearing their masks. I even got a free Subaru mask. As a teacher, I can always use an extra mask. were very good about wearing their masks. I even got a free Subaru mask. As a teacher, I can always use an extra mask. More
by lrobinson
Employees Worked With
She was really helpful but I can’t find my paperwork with her name.
March 30, 2021
Excellent turnaround time for service. Employees are always friendly and go out of their way to ensure satisfaction. The service department is an absolute pleasure to visit.....not to mention their new always friendly and go out of their way to ensure satisfaction. The service department is an absolute pleasure to visit.....not to mention their new state-of-the-art showroom. More
by pfphillips
March 25, 2021
Subaru of Port Richey has surpassed my expectations in customer service; my experience with the Service Department has left me in awe with the way they have help me and solve the issues at hand. Merlyn co customer service; my experience with the Service Department has left me in awe with the way they have help me and solve the issues at hand. Merlyn continues to deliver way beyond the normal, but already high standards that Subaru is known for. Thank you!! More
by Chelin7023
Employees Worked With
Merlyn Melendez
March 25, 2021
Service was great, Joe Koenn definitely goes out of his way to make sure I am happy. A nice car wash and the new service waiting area is a plus with snacks and gourmet coffee. way to make sure I am happy. A nice car wash and the new service waiting area is a plus with snacks and gourmet coffee. More
by NikonLady
Employees Worked With
Joe Koenn
March 25, 2021
Great staff little pricey for repairs, but overall satisfied with service fast in and out for oil change nice remolded facility very comfortable vibe there satisfied with service fast in and out for oil change nice remolded facility very comfortable vibe there More
by kraziem2002
Employees Worked With
March 25, 2021
You do very good work and personnel are great! Seems very knowledgeable. Do not pressure me to buy things. Enjoy coming to your dealership. See you next maintenance cycle. Thanks knowledgeable. Do not pressure me to buy things. Enjoy coming to your dealership. See you next maintenance cycle. Thanks More
by phelpskd
Employees Worked With
Jerry Bradford
March 24, 2021
Had air bag recall and bearing replaced. Tech didn’t connect a/c after completed work. Tech that replaced bearing left grease prints on a/c controls trying to use it on a test drive I’m sure. My wife dr connect a/c after completed work. Tech that replaced bearing left grease prints on a/c controls trying to use it on a test drive I’m sure. My wife drove the car home not using the a/c thereby not knowing. We were heading out of town and I noticed before we left the house and had to use the gas guzzler. I took the dashboard apart and found the a/c unplugged, once plugged in it worked. I received an automated call about the service but when choosing the option for having issues I never heard back. Moral of the story is to check everything on your car before leaving. More
by Outback
Employees Worked With
N/A
March 21, 2021
My service was fairly quick (for a 60,000 mile checkup). I feel confident my car is in the best condition it can be. I wish, however, that you posted the price somewhere and/or suggested alternative, less I feel confident my car is in the best condition it can be. I wish, however, that you posted the price somewhere and/or suggested alternative, less expensive things to do as I was quite shocked to find out how much it would cost me. I'm on a fixed income and the cost of this service was hard to swallow. More
by BKARNAY
Employees Worked With
I don't remember his name
